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Mornington Hotel London Victoria

4-star property
25 Gloucester Street, London, England 044 511 21 42
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3.8 out of 5
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See all 10 ebookers Reviews

"Clean, friendly, and convenient location, would return again! " More

By a verified traveller on Tue 26 Feb 2019

Points Of Interest

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Family Quadruple Room, 2 Bedrooms, Connecting Rooms

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Family Suite, 3 Bedrooms, Connecting Rooms

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Classic Single Room, 1 Single Bed, Balcony

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Economy Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Mornington Hotel London Victoria. During your stay, you're just a quick walk from Apollo Victoria Theatre. Features include free WiFi in public areas and concierge services.

  • Free Wi-Fi in some public areas
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the location and the helpful staff
  • 10 minutes by foot from Victoria Station Travel Information Centre and a 3-minute drive from Westminster Abbey

Mornington Hotel London Victoria ratings based on 10 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mornington Hotel London Victoria

Everyone (5) Couples (2) Family (3)
5 out of 5

Posted by on 20 Sep 2022

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5 out of 5

Posted by on 7 Dec 2019

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Comment from Hotel Management

7 Dec 2019 by George Front Desk

Dear Guest, Thanks so much for the positive review and I'm glad that me and my other colleagues where able to make your stay as pleasant as possible. Kindest Regards, George Front Desk

5 out of 5
Clean, friendly, and convenient location, would return again!

Posted by on 26 Feb 2019

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Comment from Hotel Management

26 Feb 2019 by Paula, front desk

Dear guest, Thank you kindly for take the time to leave us a review. We're more than glad to see that you enjoy your stay with us. We hope to host you again soon. Until then, all the best Kind regards

3 out of 5
The hotels modern refurbishment is very impressive. What was disappointing for us was, despite booking one of the dearer superior rooms, the room was in the basement with no natural light. I feel misled as there was no mention of this in any description of the rooms I read (nor was this evident from any of the pictures - quite the contrary in fact - lovely big windows.) The room was small, which I appreciate cant be helped, but there was literally nowhere to stand the ironing board. It was a noisy room and, for some reason, the double bed had two single duvets on it. All in all not the best nights sleep.

Posted by , from Birmingham on 7 May 2018

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Comment from Hotel Management

9 May 2018 by Natalija

Dear David, We are really sorry that you did not like your overall experience in our property. We do apologize if the rooms size didn't meet your expectations. The reception usually do listen to the guest's requests, we always try to move the guests in rooms that suit more their needs if we receive complains. I have passed your review to our management department, they will contact you to apologize for the inconvenience caused. We hope that you will give you another chance in the future coming to visit us again. Kind regards, Natalija Front desk member

2 out of 5
Wir durften eine tolle Zeit in London verbringen, das Hotel hat aber leider nicht viel zu den positiven Erinnerungen beigetragen. Das Hotel hat eine gute Lage und war sauber, es hat kein Restaurant oder andere Verpflegungsmöglichkeiten. Wir haben die Unterkunft Dreiviertel Jahr im Voraus gebucht und haben gefühlt das letzte Zimmer des Hotels erhalten. Wir haben zwei Zimmer gebucht für 4 Personen. Beide Zimmer waren im Untergeschoss und waren sehr klein, die Koffer mussten auf dem Bett geöffnet werden, da es sonst kein Platz gab, es gab nur eine offene Garderobe um die Kleider zu lagern. Eines der Zimmer hatte KEIN Fenster und lag neben einem Technikraum in dem ein Kompressor oder ähnliches platziert ist, auf jedenfalls war dieses Geräusch ständig und laut im Zimmer zu hören. Dieses Geräusch war auch im zweiten Zimmer noch zu hören aber nicht mehr so penetrant. Mehrmals waren wir an der Rezeption mit der Bitte das Zimmer wechseln zu können. Dreimal wurde uns versprochen, dass wir das Zimmer wechseln können und dreimal wurde das uns versprochene Zimmer anders weitervermietet und wir mussten im lauten, fensterlosen Zimmer bleiben. Das Personal war stets freundlich aber nicht Kompetent und wollte oder konnte keine Verantwortung übernehmen. Die verschiedenen Personen haben nicht miteinander gesprochen und unser Anliegen ging immer wieder verloren. Das Personal machte den Eindruck als würde es einfach seine Zeit absitzen. Wir werden das Hotel nicht wieder buchen.

Posted by on 5 Jan 2024

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Comment from Hotel Management

9 Jan 2024 by Nicole

Dear Natalie,Please accept our apologies that the room was not what you expected.I kindly remind you that the reservations were made for a twin room, which is 2 beds, since the hotel is small we go according to our availability, and unfortunately the only two rooms available with two beds were in the basement.We have another room with two beds on the ground floor, but if it wasn't assigned to you it was because it was occupied.And lastly, no complaint was mentioned, as it was not reported in the booking, we would have been happy to find a solution,Kind Regards, Nicole

3 out of 5
Die Zimmer sind sehr klein und die Platzverhältnisse bescheiden. Das Personal aber freundlich und hilfsbereit. Die Umgebung gut, Restaurants und Cafés in unmittelbarer Nähe, sowie die U-Bahnstation

Posted by on 5 Dec 2023

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Comment from Hotel Management

27 Dec 2023 by Front Office

Dear Monika,Thank you for giving us a rating and feedback. We are sorry that the size of the rooms did not meet your expectations. We hope that you will give us another opportunity to stay with us again.Kind Regards, Nicole

5 out of 5
Endroit très tranquille

Posted by on 17 Apr 2023

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Comment from Hotel Management

19 Apr 2023 by Andrey

Dear Stephanie.Thank you for sharing your experience with usWe are glad you have enjoyed your stay with us and we hope to see you again in the future.Kind regards Andrey, the front desk

2 out of 5
ich habe ein Zimmer ohne Fenster bekommen, nach dem Wechsel ein Raucherzimmer, dann ein gutes aber sehr enges Zimmer

Posted by on 4 Apr 2023

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Comment from Hotel Management

6 Apr 2023 by Front Desk

Dear Marco, Thank you for your review. Please accept our apologies that we did not meet your expectations. We do hope that we will be able to welcome you to the hotel once again to receive another opportunity to provide a pleasant stay with us. Kind regards, Aretha

4 out of 5
Nettes Personal, schönes Zimmer, aber leider im Keller, somit kein Fenster und kaum WiFi Empfang. Aber sonst zu empfehlen.

Posted by on 6 Apr 2018

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Comment from Hotel Management

6 Apr 2018 by Georgia

Dear Guest, Thank you so much for taking the time to leave your feedback after your recent stay with us, here at Mornington Hotel London Victoria. We are delighted to hear your lovely comments toward the staff. We do really much appreciate that. We feel sorry for the bad WIFI connection that you had, but we are really happy to let you know that we just fixed the wifi service in this room. We do really much hope to welcoming you back soon and will be happy to provide you a room with a window and not at the basement.

4 out of 5

Gute Lage , freundliches Personal

Pros: Service
Location: Tolle Restaurants in der Nähe
Sehr gute Lage, Personal sehr bemüht, Zimmer sehr klein, sauber. Im Erdgeschoss und Untergeschoss hört man ab un zu die dumpfe underground.... gute Basis für Kurztrip. Gute Preis-Leistungsverhältnis.

Posted by , from karlsruhe on 28 Mar 2018

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Comment from Hotel Management

5 Apr 2018 by Natalija

Dear Guest, thank you so much for taking the time to give us your feedback! We are glad that you have enjoyed your stay at Mornington Victoria Hotel and we hope that you will come again to our property! Kind regards, Natalija Front desk member

About the Mornington Hotel London Victoria

Location 25 Gloucester Street, London, England SW1V 2DB

Property Features

As a guest of Mornington Hotel London Victoria, you'll find tour/ticket assistance, concierge services, and 24-hour room service. WiFi is free in public spaces. Mornington Hotel London Victoria also features express check-in, express check-out, and a front desk safe. Smoking is allowed in designated areas at this 4-star London hotel.

  • 20 guestrooms or units
  • 6 levels
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Smoking in designated areas

Internet

Available in some public areas: Free WiFi

Transport

  • Train station: London (ZEP-Victoria Train Station) (1.1 km / 0.7 mi)
  • Metro station: Pimlico Underground Station (0.7 km / 0.4 mi)

Room Amenities

Mornington Hotel London Victoria offers 20 air-conditioned accommodations with a safe and coffee/tea makers. Smart televisions are featured in guestrooms. Bathrooms include a shower, complimentary toiletries and hairdryers. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Smart television
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Climate control (heating)
  • Ensuite bathroom

Food & Drink

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts major credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts major credit cards, Visa, Mastercard, American Express, JCB International, Eurocard, Barclaycard and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Debit cards
  • Online penalty collection
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • An in-room safe is available for an additional fee
  • Credit card charges are subject to a surcharge of 100 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Caswell Hotel
  • Caswell Hotel London
  • Caswell London
  • Hotel Caswell
  • Caswell Hotel London, England
  • Mornington Hotel
  • Mornington London Victoria
  • Caswell Hotel
  • The Caswell Hotel London
  • Mornington London Victoria
  • Mornington Hotel London Victoria Hotel
  • Mornington Hotel London Victoria London
  • Mornington Hotel London Victoria Hotel London
  • Mornington London Victoria
  • Mornington Hotel London Victoria Hotel
  • Mornington Hotel London Victoria London
  • Mornington Hotel London Victoria Hotel London

You should know

  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.