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Phoenix Hotel

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Phoenix Hotel

Exterior
In-room safe, desk, blackout curtains, iron/ironing board
Bar (on property)
Reception
Reception

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Free WiFi
  • Restaurant

Explore the area

Map
1-8 Kensington Gardens Square, London, England, W2 4BH
  • Kensington Gardens
    6 min walk
  • Halia Restaurant
    1 min walk
  • Bayswater Underground Station
    3 min walk
  • London (LHR-Heathrow)
    41 min drive

Room options

View all photos for Executive Twin Room

Executive Twin Room | In-room safe, desk, blackout curtains, iron/ironing board

Executive Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Small Double

Small Double | In-room safe, desk, blackout curtains, iron/ironing board

Small Double

  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | In-room safe, desk, blackout curtains, iron/ironing board

Executive Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed) | In-room safe, desk, blackout curtains, iron/ironing board

Standard Single Room (1 Single Bed)

  • 2 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room, 1 Double Bed

In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room, 1 Double Bed

  • 2 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room | In-room safe, desk, blackout curtains, iron/ironing board

Standard Triple Room

  • 2 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Twin Room, 2 Single Beds

In-room safe, desk, blackout curtains, iron/ironing board

Standard Twin Room, 2 Single Beds

  • 2 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Quadruple Room, 1 Bedroom

In-room safe, desk, blackout curtains, iron/ironing board

Standard Quadruple Room, 1 Bedroom

  • 2 sq m
  • Sleeps 4
  • 4 Single Beds

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About this property

Phoenix Hotel

Victorian London hotel in London City Centre with a 24-hour front desk
A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, a meeting room and concierge services are on-site.
Phoenix Hotel offers 125 accommodations with a safe and coffee/tea makers. This London hotel provides complimentary wireless Internet access.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The great public transport around Phoenix Hotel gets high marks from our customers. During your stay, you're just a quick walk from Kensington Gardens. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the proximity to public transport
  • 6 minutes by foot from Kensington Gardens and a 3-minute drive from Hyde Park
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Phoenix Hotel also features tour/ticket assistance, coffee/tea in common area, and concierge services.

This Victorian London hotel is smoke free.

Phoenix Hotel has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:30 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival.

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Phoenix Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 492 out of 1005 reviews" "
Rating 8 - Good. 405 out of 1005 reviews" "
Rating 6 - Okay. 85 out of 1005 reviews" "
Rating 4 - Poor. 11 out of 1005 reviews" "
Rating 2 - Terrible. 12 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dana Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first visit to London, Phoenix Hotel made it incredibly comfortable and welcoming.
Stayed 6 nights in Sep 2024

10/10 Excellent

Brian, Hawthorne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location nothing hills very quiet area. Staff very professional so clean. Very quit I can sleep like a baby. I will recommend this hotel to anyone.
Stayed 18 nights in Sep 2024

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and safe area … Easy access to train and street with lots of options to eat
Stayed 3 nights in Sep 2024

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I stayed in was comfortable but quite small. The bathroom was a tight squeeze for me (at 5 foot), so be aware of this if you are tall or somewhat heavy. On the plus side, the breakfast was part of the room price, so no need to head out early to find something to eat. The location is less than a 5 minute walk from a variety of restaurants and food shops. And there are 2 tube stations and a bus line less than 10 minutes away.
Stayed 4 nights in Sep 2024

6/10 Okay

Elaine

Travelled with partner
Location was great for restaurants, shopping and Bayswater underground. Hotel is pretty tired looking. There is a bar onsite but it wasn’t open the few times we wanted a drink. Bed was very uncomfortable and the room was very cramped. Looked nothing like the photos on the website.
Stayed 3 nights in Sep 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really like this hotel. It's well situated, on street parking is free after 6:30 pm. Staff have always been friendly and helpful. The rooms I've had recently are comically small and I'm a big chap but I can't complain I always sleep well
Stayed 1 night in Sep 2024

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and helpful, and the hotel was nice
Stayed 1 night in Sep 2024

6/10 Okay

Charles, Atlanta

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I've never seen a bathroom that small. I could sit on the toilet with both shoulders touching the walls beside me. I was in room 114, and the bathroom was smaller than the shower in other hotels. My shower was so small i could barely wash my legs and feet. I'm 6'5'' and the bathroom door is about 6'2''. Watch your head! The bed was smaller than a twin in the US. But the breakfast was edible and the deli meats made it better. The Phoenix is near the Bayswater tube station in a good area near Notting Hill. I got a good deal, so i can't complain too much, but that room was way too small. My friend stayed in a different room with a slightly bigger bathroom. I would consider staying there again, but never in room 114.
Stayed 5 nights in Aug 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Lovely area.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay! Very nice staff. Clean hotel. I will definitely come back here 😊
Stayed 1 night in Aug 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Great location to explore. Nice high street about 5 mins walk with shops, bars and Restaurants. Plus a Screwfix
Stayed 1 night in May 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very good other than the room was hot and there was no air conditioning. We had fans and 2 coolers that helped a little. It was very clean and well maintained. The area around the hotel was very safe and close to the underground. We would go back just maybe during cooler weather
Stayed 9 nights in Jul 2024

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room with 4 twin beds on fourth floor and still had ample room to move around. Room was clean and the only thing that could have made it better was a mattress pad for the twin mattress as they were squeaky and firm. Breakfast was continental and not anything to rant about.
Stayed 2 nights in Jul 2024

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and breakfast!
Stayed 2 nights in Jul 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Staff & service, property conditions & facilities
Our stay was great. Convenient location. My only issue was there is no air conditioning. Luckily the 3 nights we stayed the temperatures were only high's in the 70's.
Stayed 3 nights in Jul 2024

8/10 Good

Sandra

Stayed 6 nights in Jul 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Breakfast was a little basic.
Stayed 2 nights in Jul 2024

10/10 Excellent

Winnie

Stayed 1 night in Jun 2024

10/10 Excellent

Narcisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!! Awesome breakfas!Just one issue.
Stayed 4 nights in Jun 2024

8/10 Good

Kylie

Stayed 2 nights in Jun 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a quiet but great location, the Phoenix Hotel offers comfort at an affordable price. The single bedroom, although small was great for a couple of nights. The continental breakfast was very good. The staff were outstanding in their manner and care towards their guests different needs.
Stayed 2 nights in Jun 2024

10/10 Excellent

Elliot, Burbank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel. Room was small but ideal for a solo traveler, and appeared to have been recently remodeled. Quiet neighborhood with shops and food within a couple blocks’ walk.
Stayed 2 nights in Jun 2024

8/10 Good

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Really enjoyed my stay at the Phoenix Hotel. It was clean, quiet, in an excellent location and breakfast was great. The shower was strong and hot. Tea, coffee and biscuits in the room were also good. I was on my own and the room and bathroom were ample for me. Had I stayed with my partner, I would have found the room and bathroom a little cosy.
Stayed 3 nights in Jun 2024