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Putney Hotel, BW Signature Collection

2.5 star property

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Photo gallery for Putney Hotel, BW Signature Collection

Executive Room, 1 Double Bed, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi
Front of property
Room amenity
Reception
Daily continental breakfast (GBP 11.95 per person)

Reviews

7.0 out of 10
Good

Popular amenities

  • Room service
  • Breakfast available
  • Air conditioning
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
214 Upper Richmond Road, London, England, SW15 6TD
  • Craven Cottage Stadium
    ‪4 min drive‬
  • Stamford Bridge Stadium
    ‪6 min drive‬
  • Wimbledon Tennis Club
    ‪7 min drive‬
  • London (LHR-Heathrow)
    ‪36 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Superior Room, 1 Double Bed, Non Smoking

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

Family Room, 1 Double Bed, Non Smoking (with Sofabed)

  • Sleeps 3
  • 1 Double Bed

Superior Room, 1 Double Bed, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Suite, Multiple Beds, Non Smoking, Balcony (Larger Room)

Room amenity

Superior Suite, Multiple Beds, Non Smoking, Balcony (Larger Room)

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Executive Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

The Lodge Hotel - Putney

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (959)
The price is CHF 99
for 1 room
includes taxes & fees
23 Feb - 24 Feb
The Lodge Hotel - Putney

About this property

Putney Hotel, BW Signature Collection

Hotel with a restaurant, near Thames River
A restaurant, free Wi-Fi in public areas and multilingual staff assistance are available at this smoke-free hotel.
Putney Hotel, BW Signature Collection offers 35 air-conditioned accommodations with a safe and coffee/tea makers. 40-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

During your stay at Putney Hotel, BW Signature Collection, you'll be within walking distance of Thames River. Features include free WiFi in public areas, plus a restaurant and breakfast (surcharge).
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Continental breakfast served daily for a fee
  • Amenities include multilingual staff and a lift
  • Just a 2-minute drive from Thames River and 9 minutes from Kensington High Street
There's a restaurant on site. WiFi is free in public spaces. Putney Hotel, BW Signature Collection also features multilingual staff, room service (during limited hours), and a lift.

This London hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 10:00 AM.
Putney Hotel, BW Signature Collection has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: GBP 11.95 per person
  • A restaurant

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 250 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 11.95 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve sofa beds
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
The front desk at this property is open daily from 7:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Putney Hotel BW Signature Collection
Putney BW Signature Collection
Putney BW Signature Collectio
Putney Hotel, BW Signature Collection Hotel
Putney Hotel, BW Signature Collection London
Putney Hotel, BW Signature Collection Hotel London

Putney Hotel, BW Signature Collection Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 25 out of 109 reviews
Rating 8 - Good. 35 out of 109 reviews
Rating 6 - Okay. 27 out of 109 reviews
Rating 4 - Poor. 10 out of 109 reviews
Rating 2 - Terrible. 12 out of 109 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

A

Stayed 1 night in Oct 2024

4/10 Poor

Jonathan

Travelled with group
Disliked: Amenities, property conditions & facilities
Shabby . Broken window in the room . Very run down hotel generally.
Stayed 1 night in Oct 2024

10/10 Excellent

maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and staff where very friendly I would definitely stay again
Stayed 2 nights in Oct 2024

2/10 Terrible

Tony

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Michael

Disliked: Staff & service, property conditions & facilities, room comfort
Bad experience, would not return or recommend
First time I have stayed at this hotel and it was not a pleasant experience from the moment I walked into the room. It was very cold inside because one of the windows was not sealed so it was not letting in a cold draft (it was 9C outside) but also all the noise from the main road (motorcycles, buses, trucks, people, etc.). I got the person on the front desk to come up to the room and she tried to lock the window, but it made no difference. I asked what I should do, and she said to turn on the heating because there were no other rooms. I was not accepting this resolution so continued to press for another room. She finally confirmed there was another room but the problem was that it was a basic room and they refused to refund the difference. I ended up having one of the worst nights sleep because even with the heating on it was very cold in the room and the loud noises kept waking me up. I left the next day as I could not do another night in that room.
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would think twice before booking it!
I’ve never had to give any of the hotels I stayed in such a bad review. I always read reviews before booking anything but I had no opportunity to do it this time, unfortunately. It’s recommended for the management and owners to revisit basic cleaning steps. It’s not hard to get the room hoovered and dusted before guests arrival. Carpet looks absolutely terrible and smells of dump as soon as you open the door. There were a lot of cobwebs in a room, making it look like an abandoned attic! Sorry it’s a definite no for me!
Stayed 1 night in Oct 2024

8/10 Good

Denis

Stayed 2 nights in Oct 2024

2/10 Terrible

Aonani

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos were not an accurate representation of the property or rooms. My shower didn’t drain, causing the bathroom to flood. The bed was extremely uncomfortable, and there was no deadbolt on the door, which made me feel unsafe. I checked out immediately after arriving. I filed a claim for a refund but have received no response.
Stayed 11 nights in Sep 2024

8/10 Good

Krithia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Putney Hotel, BW Signature Collection was fine. I read reviews before staying and while I might agree with some of the comments made about the rooms, my bed was comfortable and clean and the minor issue I had was rectified immediately and the staff (particularly Christina on Reception) were absolutely lovely and so helpful. The location was perfect for everything I needed and I could walk to lots of cafes, restaurants and also the tube, train and bus stops.
Stayed 5 nights in Sep 2024

6/10 Okay

Colm

Disliked: Cleanliness, property conditions & facilities
Not a great property. Quite a bad smell at Ground floor level. The hotel overall is quite tired and really needs some attention .
Stayed 1 night in Sep 2024

10/10 Excellent

Patrick

Stayed 1 night in Sep 2024

6/10 Okay

Deborah

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Nice staff. Good customer service. Tired hotel that needs updating but ok for 1 night stay . Dodgy stain on bed cover. But other wise clean sheets and comfy bed. Take your earplugs, on a main road
Stayed 1 night in Sep 2024

6/10 Okay

Tim

Business traveller
Liked: Cleanliness, staff & service
Decent enough and spacious room but was close to rail line which wasn't mentioned and so quite loud sound of trains till late and from early which left sleep a bit disrupted. Shower didn't train properly so prone to flooding bathroom without management
Stayed 1 night in Sep 2024

8/10 Good

Sarah

Liked: Staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 4 nights in Aug 2024

8/10 Good

A M D

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, 2 mins walk from the railway station. Noisy pub across the road, and the a/c wasn't working so the hotel threw in free breakfasts for my 3 night stay, so that was appreciated.
Stayed 3 nights in Aug 2024

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff very clean rooms. If in the area again would definitely stay there.
Stayed 1 night in Aug 2024

2/10 Terrible

Margaret

Liked: Cleanliness, staff & service
Disliked: Room comfort
Poor stay
There was no air conditioning..out of order. It was close to 30degrees. I had to open the windows so the noise of the traffic kept me awske. Not a good stat at all. Staff were pleasant...the lady in particular. Out of interest why is the toilet paper put in such an awkward place...for females anyway. There were no glasses in the room.
Stayed 1 night in Jul 2024

2/10 Terrible

ALAN

Travelled with partner
On checkin 1545 told AirCon not working in whole building. No offer of time eta to fix, no offer of fan. No update at 1930. Very stuffy in room so had window open all night with A205 road outside. Very noisy and pollution from heavy traffic, no sleep! Decided to checkout and go home next morning. No update on Aircon fix. Got £87 refund for 2nd night but room cost me £102 per night. No aplology from Staff or written letter for reason aircon not fixed. Can i get proper refund please? Regards Alan Lake.
Stayed 2 nights in Jul 2024

6/10 Okay

k

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Too hot, no sleep
Room was clean and tidy. Unfortunately the air conditioning was broken. The room was extremely hot, couldn't sleep due to the room temperature. Asked for a fan but they do not have any. WiFi connection was poor constantly dropped out. Room was dark , could do with some better lighting. Lovely powerful shower, staff very friendly and welcoming. Would only stay again if they get the air conditioning fixed.
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Uncomfortable stay
The air conditioning was broken for our weekend stay while the temperature was 26 - 30 degrees. This made for a very uncomfortable stay - the windows were also latched shut. The room was stated to be ready at 2 PM however it wasn’t ready until 4 PM. On the positive side, the customer service agents/receptionists were good and helpful where possible
Stayed 2 nights in Jul 2024

2/10 Terrible

Nancy

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Fire alarm went off at 2am and staff said someone on the ground floor lit a cigarette. Then it went off again at 2:30 am and would not stop for 20 minutes. Staff said it was because someone took a shower and the steam set it off. I asked why the fire department hadn’t shown up and they said they are not connected to it. Clearly a place to avoid! Rooms are run down and bed mattress is disgusting! I thought Best Western properties were a bit better than this!
Stayed 3 nights in Jul 2024

6/10 Okay

Adrian

Liked: Cleanliness, staff & service, room comfort
A comfortable stay
A one-night stay while we were in London to watch the tennis. Was a comfortable night's sleep and the staff were friendly.
Stayed 1 night in Jul 2024

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Abigail

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Lovely friendly helpful staff, but very run down building. The carpet in the bedroom looked like it came from a bad nightclub it was so dirty. The balcony off the room was green with dirt, and the safety glass surrounding the balcony had slipped down, certainly not inspiring going out.
Stayed 2 nights in Jun 2024