2/10 Terrible
SARAH
30 Nov 2024
Disliked: Cleanliness, room comfort
AVoID
DO NOT USE THIS BUSINESS - NOT SAFE or PROFFESSIONAL
Only this correct in the advertisement of this property is the location. I have never ever had to leave a property mid stay (I travel every week across the UK for work). I was so uncomfortable at this property for so many reasons I couldn't bear it and left after 2 miserable night
Shoddy from floor to ceiling...tatty everywhere, everything needs to be replaced.
Poor facilities that aren't up to a 4 class standard
Noisy, cistern on toilet knackered.
No hot running water in kitchen
No water provided and tap ran tepid
Disgusting old sponge that many many other guests had previously used
Only 1 pan provided, no utensils provided
Floorboors so incredibly noisy
Toiletries not as described
Whole place needs to be stripped out and started again
Staff were friendly and helped me with my case
However after night 2 with no sleep due to cistern, I checked out. I raised a refund request for the 2 remaining nights with hotels.com and the manger is refusing to refund anything. they say I should have raised these issues with them....my leaky cistern at 1am?? No staff on site between 11am and 9am. And they weren't going to completely refund what they described as their best flat in a day. I travel solo for business, I need to feel safe and with basic comforts ...I wish I'd booked a Travelodge
I wish I'd read some of the other reviews and saved myself the misery and cost. Hopefully I can save someone else having the same issue.
SARAH
Stayed 4 nights in Nov 2024