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Sandman Hotel & Suites London Downtown

2.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Sandman Hotel & Suites London Downtown

Exterior
Lobby
Interior
Executive Suite, 1 King Bed, Non Smoking | Private kitchenette | Fridge, microwave, coffee/tea maker
Standard Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Laundry
  • Breakfast included
  • Air conditioning
  • Free WiFi

Explore the area

Map
374 Dundas St, London, ON, N6B1V7
  • London Convention Center
    ‪7 min walk‬
  • Victoria Park
    ‪8 min walk‬
  • Centennial Hall
    ‪10 min walk‬
  • London, ON (YXU-London Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Combined shower/bathtub, hair dryer, towels

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Executive Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

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Exterior

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includes taxes & fees
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About this property

Sandman Hotel & Suites London Downtown

Hotel with free breakfast, near Budweiser Gardens
Self parking, a business centre and conference space are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Sandman Hotel & Suites London Downtown offers 109 air-conditioned accommodations with free newspapers and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Sandman Hotel & Suites London Downtown. During your stay, you're just a quick walk from Jonathon Bancroft-Snell Gallery. You'll find features such as free breakfast and free WiFi in public areas, plus a business centre.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 2-minute drive from Budweiser Gardens and 5 minutes from University of Western Ontario
  • Cats and dogs welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. A business centre and a meeting room are available. Free breakfast is available daily. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Sandman Hotel & Suites London Downtown. For a fee, parking is available.

This London hotel is smoke free.

Guests are served a free full breakfast daily from 6:00 AM to 9:00 AM.

Languages

English, French, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CAD 18.08 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made on-site instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • Pets: CAD 28.25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 35 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Sandman Hotel & Suites London Downtown Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 298 out of 1074 reviews" "
Rating 8 - Good. 331 out of 1074 reviews" "
Rating 6 - Okay. 225 out of 1074 reviews" "
Rating 4 - Poor. 114 out of 1074 reviews" "
Rating 2 - Terrible. 106 out of 1074 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

DIANE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for great rate. Would recommend
Stayed 1 night in Oct 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The lobby and the room was fine. The below level parking, which by the way was a $16 extra charge, smelled so bad of urine and human waste that I could hardly stand to breathe getting to the lobby.
Stayed 1 night in Oct 2024

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedroom had very comfy beds and pillows and it was very clean..Only thing I didn't like there was like 8 lady bugs on the ceiling, I know there hard harmless.
Stayed 1 night in Oct 2024

6/10 Okay

Paul

Liked: Staff & service, room comfort
Overnigt
Lay over after concert. Just a shortage of convenient outlets for phone charging.
Stayed 1 night in Oct 2024

2/10 Terrible

Sukhmanjit

The place is not safe at all
Stayed 1 night in Oct 2024

8/10 Good

SHARLENE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in an area that was close to everything that I needed. I wanted to stay an extra night there but the hotel was booked out. I would choose this hotel again if I am in this area again
Stayed 3 nights in Oct 2024

8/10 Good

Tara

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

6/10 Okay

Shelly

Travelled with group
Disliked: Property conditions & facilities
Did not receive the room we booked online and were told we were “down graded” so they gave us parking for free. Did the trick since we were just there for a concert but otherwise likely wouldn’t book there again
Stayed 1 night in Oct 2024

10/10 Excellent

Shelby

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service members were really excellent and helpful. I appreciated the overall cleanliness and having a breakfast as part of the package. Conveniently located and easy to check in/out.
Stayed 1 night in Oct 2024

4/10 Poor

Iyanuoluwa

Disliked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
It’s no fault of The Sandman but the the neighbourhood (and downtown London generally) has a large street population. Some guests may not feel comfortable walking in the neighborhood to/from the hotel.
Stayed 2 nights in Oct 2024

6/10 Okay

Kristie

Liked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

Doris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Area around hotel is sketchy
Stayed 1 night in Oct 2024

8/10 Good

MIke

Liked: Cleanliness, staff & service, property conditions & facilities
Main lobby and lobby barhrooms were dirty. The elevators were also dirty. Our rooms were clean, mattress was ok. Would stay there again
Stayed 1 night in Oct 2024

6/10 Okay

Tania

Stayed 1 night in Oct 2024

8/10 Good

Lynn Marie

Liked: Staff & service, property conditions & facilities
Breakfast hour was far TOO short. Closing it at 9am —it was challenging to get up early to go down to eat. Should be able to go for breakfast until 11am. However, very good selection of food items.
Stayed 1 night in Oct 2024

10/10 Excellent

Kasha

Stayed 2 nights in Oct 2024

10/10 Excellent

Jen

Stayed 1 night in Jun 2024

6/10 Okay

Danielle

Business traveller
Liked: Cleanliness, staff & service
My room was clean and well-appointed. The hotel was noisey on a Monday night. The area around it is unfortunately rough and I didn't feel safe coming and going alone.
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Not so safe-feeling
Rooms are abit too dark; no entrance hallway light in room. Have blackout curtains, but no way to close them! Often many homeless and drug-involved people around the entrance and in parking garage, making arrival and departure feel unsafe. Staff friendly. Free breakfast good (though coffee could be much improved!)
Stayed 1 night in Oct 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great service but the area in the immediate vicinity is a bit dodgy.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Natalie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good no problems
Stayed 4 nights in Oct 2024

8/10 Good

Brenner

Stayed 1 night in Sep 2024

6/10 Okay

Neil

Travelled with partner
Liked: Cleanliness, staff & service
The sign is difficult to see. With navigation we travelled in the area for 30 minutes at night before noticing a small unlit sign. The location may be insecure as there are many homeless and vagrant people in the immediate vicinity and using the un gated parking for shelter and urination. Walking at night may be unsafe. The breakfast was good. The room was excellent. softer pillows would be good. The Wi-Fi was not always functional.
Stayed 8 nights in Oct 2024