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"Wow what a hotel. Truly tremendous. Absolute luxury. Excellent staff. Rooms have amazing views. Would highly recommend a visit. " More
20 Jan 2022 by Kurt Macher
Dear Ifraz, Thank you for sharing your lovely feedback following your recent stay at Shangri-La The Shard, London. I am delighted to read that you had a wonderful experience in our company. We are looking forward to your next visit in the clouds! Best regards, Kurt Macher General Manager
25 Aug 2020 by Kurt Macher - General Manager
Dear Guest, Thank you for your positive rating! We are so glad that you enjoyed your recent stay at Shangri-La Hotel, At The Shard, London, and hope to see you again soon. Best regards, Kurt Macher General Manager
24 Feb 2020 by Kurt Macher General Manager
Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,
10 Feb 2020 by Kurt Macher, General Manager
Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,
10 Feb 2020 by Kurt Macher General Manager
Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,
24 Oct 2019 by Fabiola Gonzalez -Duty Manager
Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon!
19 Oct 2019 by Duty Manager
Dear Guest, Thank you for taking the time to share your feedback with us. We are sorry to hear about the negative aspects of your stay, however hope to welcome you back again!
10 Jul 2019 by Kurt Macher, General Manager
Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,
30 Apr 2019 by Alex Willats, General Manager
Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,
1 Apr 2019 by Alex Willats, General Manager
Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind regards,
As a guest of Shangri-La The Shard, London, you'll find an indoor pool, a sauna, a 24-hour fitness centre, and complimentary bicycles. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Event space at this hotel measures 2335 square feet (217 square metres) and includes conference space. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury Shangri-La The Shard, London. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 5-star London hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet , High-speed internet access
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Self parking (surcharge) , Valet parking (surcharge)
Shangri-La The Shard, London offers 202 accommodations with minibars and a safe. Pillowtop beds feature Frette Italian sheets, down duvets and premium bedding. A pillow menu is available. 40-inch LED televisions come with digital channels and pay-per-view films. Bathrooms include a separate bath and shower, dressing gowns, slippers and designer toiletries. This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
TING – This restaurant specialises in Asian cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available. Reservations are required.
GONG – This cocktail bar specialises in Japanese cuisine and only serves light fare. Reservations are required. Open daily.
Bar 31 – This bar specialises in Asian cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available. Open selected days.
Sky Lounge – This Champagne bar specialises in British cuisine and serves brunch and light fare. Reservations are required. Open selected days.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool, a sauna, a 24-hour fitness centre and complimentary bicycles.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Please note that room layout, furnishings, and views may differ from the photos shown.
Guests will receive an email with special terms and conditions prior to their arrival when booking the New Year's Special.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Shangri-La The Shard, London offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards and cash.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Shangri-La The Shard, London is listed in the 2021 Travel + Leisure 500.
