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Shangri-La The Shard, London

5.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Shangri-La The Shard, London

Exterior
Indoor pool
Exterior
Suite (Southwark) | Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Daily buffet breakfast (GBP 47 per person)

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Spa
  • Pet-friendly
  • Bar
  • Room service

Explore the area

Map
31 St Thomas Street, London, England, SE1 9QU
  • The Shard
    1 min walk
  • Borough Market
    2 min walk
  • HMS Belfast
    7 min walk
  • London (LHR-Heathrow)
    55 min drive
VIP Access
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite (Shangri-La)

Suite (Shangri-La) | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite (Shangri-La)

  • 232 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Westminster)

Suite (Westminster) | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite (Westminster)

  • 124 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (London)

Suite (London) | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite (London)

  • 117 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Southwark)

Suite (Southwark) | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite (Southwark)

  • 87 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, City View

Premier Room, 1 King Bed, City View | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premier Room, 1 King Bed, City View

  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds, City View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premier Room, 2 Single Beds, City View

  • 47 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Shard Room King

Premier Shard Room King | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premier Shard Room King

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, City View

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Iconic City View Room - 1 King

Iconic City View Room - 1 King | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Iconic City View Room - 1 King

  • 44 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, City View (Iconic)

Room, 2 Single Beds, City View (Iconic) | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Single Beds, City View (Iconic)

  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds, City View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Single Beds, City View

  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Room, 2 Single Beds (Shard)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premier Room, 2 Single Beds (Shard)

  • 47 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Shard Suite

Premier Shard Suite | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premier Shard Suite

  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Iconic Shard Suite

Iconic Shard Suite | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Iconic Shard Suite

  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Shard Room - 1 King

Superior Shard Room - 1 King | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Superior Shard Room - 1 King

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Shangri-La The Shard, London

Luxury London hotel in London City Centre with bars
An indoor pool, a restaurant and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a snack bar/deli and a sauna are on-site.
Shangri-La The Shard, London offers 202 accommodations with minibars and a safe. Pillowtop beds feature Frette Italian sheets, down duvets and premium bedding. A pillow menu is available. 40-inch LED televisions come with digital channels and pay-per-view films. Bathrooms include a separate bath and shower, dressing gowns, slippers and designer toiletries.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna, a 24-hour fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us that they can't get enough of the helpful staff at Shangri-La The Shard, London. During your stay, you're just a quick walk from The Shard. You'll find features such as free WiFi in public areas, plus 2 bars and an indoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy Asian cuisine while dining at TING
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a sauna and complimentary bicycles
  • Just a 2-minute walk from Borough Market and 7 minutes on foot from HMS Belfast
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Shangri-La The Shard, London, you'll find an indoor pool, a sauna, a 24-hour fitness centre, and complimentary bicycles. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Event space at this hotel measures 2335 square feet (217 square metres) and includes conference space. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury Shangri-La The Shard, London. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star London hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
TING – This restaurant specialises in Asian cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available. Reservations are required.
GONG – This cocktail bar specialises in Japanese cuisine and only serves light fare. Reservations are required. Open daily.
Bar 31 – This bar specialises in Asian cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available. Open selected days.
Sky Lounge – This Champagne bar specialises in British cuisine and serves brunch and light fare. Reservations are required. Open selected days.
24-hour room service is available.

Awards and affiliations

Shangri-La The Shard, London is listed in the 2021 Travel + Leisure 500.

Languages

Arabic, Chinese (Mandarin), Dutch, English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (GBP 70 per night)
  • Valet parking on site (GBP 70 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: GBP 47 for adults and GBP 22.50 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Bar 31
  • GONG
  • Sky Lounge
  • TING

Family friendly

  • Cot (surcharge)
  • Highchair
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,335 square feet of conference space
  • 3 meeting rooms

Outdoors

  • On a river

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 19 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Please note that room layout, furnishings, and views may differ from the photos shown.
Guests will receive an email with special terms and conditions prior to their arrival when booking the New Year's Special.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets: GBP 75 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 50 lb per pet)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 75.0 per night.
  • Cots (infant beds) are available for GBP 75.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 47 for adults and from GBP 22.50 for children
  • Airport shuttle fee: GBP 160.00 per vehicle (one-way)
  • Self-parking fee: GBP 70 per night
  • Valet parking fee: GBP 70 per night
  • Pet fee: GBP 75 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 75.0 per night
  • Rollaway bed fee: GBP 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Shangri-La The Shard, London offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • Pool access available from 6:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel London Shard
Hotel Shard
London Hotel Shard
Shangri Hotel London
Shangri London
Shard Hotel London
Shard Hotel Shangri
Shard London Hotel
Shard London Shangri Hotel
Shangri-La Hotel, At The Shard, London England
Shangri Hotel Shard London
Shangri Hotel Shard
Shangri La The Shard, London
Shangri-La The Shard, London Hotel
Shangri-La The Shard, London London
Shangri La Hotel At The Shard London
Shangri-La The Shard, London Hotel London

Shangri-La The Shard, London Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 800 out of 1002 reviews" "
Rating 8 - Good. 121 out of 1002 reviews" "
Rating 6 - Okay. 43 out of 1002 reviews" "
Rating 4 - Poor. 21 out of 1002 reviews" "
Rating 2 - Terrible. 17 out of 1002 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kameka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean beautiful property. Rooms were nice and spacious. Staff was great and breakfast excellent. Would definitely stay again.
Stayed 8 nights in Aug 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra charge for an omelette!! We booked a room with a great B&B deal through Expedia. The room was great, bathroom exceptional sonno complaints which there shouldn't be at this standard of hotel. However in the common parts some issues, and that omelette! Not enough lifts considering reception is on floor 35 (only 2 lifts). We have stayed in Shangri La hotels and similar all over the world and never been told that you can have poached, boiled or fried eggs as part of the breakfast (which is normal) but being told there's a charge for an omelette is disgraceful when one considers the cost for a room etc. at this hotel. Finally the area outside Ting restaurant stunk of fish. Unforgivable in a 5 star property. I certainly won't eat in that restaurant until they sortboutvthe extraction.
Stayed 3 nights in Aug 2024

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
How hotels should be
Fantastic stay Room was amazing Sauna is amazing Breakfast was amazing Staff were super attentive and anticipate your needs. How hotels should be
Stayed 1 night in Aug 2024

10/10 Excellent

David, Bangor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Aug 2024

10/10 Excellent

Kali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, everyone fantastic!
Stayed 2 nights in Aug 2024

10/10 Excellent

Brendan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

eldar

Liked: Amenities
Perfect!!!
Stayed 4 nights in Jul 2024

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just breakfast wasn’t that good and very single thing not included they charge
Stayed 5 nights in Aug 2024

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
5 star property, staff and amenities.
Stayed 3 nights in Aug 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean, beautifully decorated and appointed
Stayed 3 nights in Aug 2024

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with spectacular views!
Stayed 5 nights in Jul 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 2 nights in Jul 2024

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A chance to splurge in the sky
The big thing about this hotel are the views. Whether its from your room, the lobby, one of the 2 bars or the restaurant, the views are terrific and are what you are paying for. Yes the hotel is now 10 years old and is showing its age in a few places (the odd thing here and there did not work) but you would forgive it anything. And the prices mean that you will be tested for forgiveness. 50 quid for a cocktail is fighting talk. And I thought the "discretionary room cleaning" tip of 40 a day a bit sharp. But treats never seem to come cheap.
Stayed 5 nights in Jul 2024

10/10 Excellent

Claudia

Stayed 1 night in Jul 2024

10/10 Excellent

GREGORY

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff..very welcoming, friendly and accommodating..
Stayed 2 nights in Jul 2024

6/10 Okay

Shahdab

Liked: Cleanliness, staff & service
Don't book the iconic city view room if you're planning on getting a bath with a view, this is very conveniently a mark-up item once you've completed your booking. Rooms are nice, Japanese toilets and washrooms are a high standard. Area around the Shard is London bridge, which is famously not terrific as an area, especially as far as safety goes. The hotel will charge you a £200 pre-authorisation as you check in, and there is a bag check and ID check so ensure the name on your booking is the same as your ID. The view is obviously great, but it's a high price to pay specifically for the view. Additionally, I booked on the incorrect date, and neither Expedia nor the hotel were willing to refund the booking or even amend the dates to when I had planned. Which is a pretty big fud especially when you're dropping multiples of thousands of pounds for a few nights. TING Restaurant tasting menu is not great. GONG Bar also not the best cocktails, notably the Applause cocktail (clap for NHS workers) is pretty tone-deaf, but what can you expect of patrons who don't spend their lives with the rest of us on the ground in the real world.
Stayed 1 night in Jul 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service charges
Amazing views but was not happy about service charges for the room and for the breakfast
Stayed 1 night in Jul 2024

6/10 Okay

Anisha

Stayed 1 night in Jul 2024

10/10 Excellent

Hilda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view
Awesome views and top service.
Stayed 2 nights in Jul 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best of the best
The shangrila looked after us for our wedding weekend. We didnt get married there but they still pulled out all of the stops. Their service is top notch. The rooms are fantastic. So quiet too! We will be back for a third time soon.
Stayed 2 nights in Jul 2024

8/10 Good

David, Miramar Beach

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There aren’t many ways for a hotel to do better than this. The building is magnificent, the hotel itself is practically perfect. The staff were the most attentive staff I have ever had the pleasure of staying with. The money you will spend here is worth the cost.
Stayed 4 nights in Jul 2024

10/10 Excellent

JUAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are the best.
Stayed 4 nights in Jul 2024

8/10 Good

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024