2/10 Terrible
Laura
Travelled with family, Travelled with family and small children
5 Mar 2025
We arrived late, hoping to get some rest between flights, but our experience was far from restful. Despite noting that we were traveling with a child, the pull-out couch for our son was not made up. We requested it be prepared while we went out for a quick bite, but when we returned an hour later—exhausted and ready for bed—it was still not done. After asking again, we were told it would take another 20 minutes due to a staff shift change. By the time it was finally set up, it was nearly midnight.
Just as we settled in, unsettling noises began coming from the room next door—moaning, wailing, and crying that went on for hours. It was genuinely disturbing. After two hours, unable to endure it any longer, my husband went to the lobby to report the issue. Instead of resolving the situation discreetly, staff called our room at 2:00 a.m. to inform us that our neighbours were “doing their best”—which woke our son!
We barely got any sleep and would have been better off staying at the airport and saving the room fee.
Laura
Stayed 1 night in Feb 2025