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"Super location! Stayed here before in a bigger room. This time the room was tiny and the bathroom wasn’t very clean at all. " More

By a verified traveller on Sun 28 Oct 2018

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Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Single Room (1 Single Bed)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at The Jade. During your stay, you're just a quick walk from Cromwell Road. You'll find features such as free WiFi in public areas.

  • Free WiFi
  • Services include tour or ticket assistance and luggage storage
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 15-minute walk of Kensington High Street and Natural History Museum

The Jade ratings based on 9 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Jade

Everyone (3) Couples (4) Business (1)
3 out of 5
Super location! Stayed here before in a bigger room. This time the room was tiny and the bathroom wasn’t very clean at all.

Posted by , from Earls Court on 28 Oct 2018

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5 out of 5

Cheap. Great location and friendly staff

For the price of the hotel and location you can't really ask for much. The rooms are abit but still has what you need and good quality bedding and bathroom. Has all the stuff you need to make most of your stay

Posted by on 6 Aug 2015

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2 out of 5

1 Night In Earl's Court

I should start by saying that the hotel is lovely and so was the room we had. The rooms are very cleverly designed the added extras of a fridge and even two free bottles of water were very nice. However the only downside and a big downside to our stay, was the extent of the noise. We had a room in the basement and the noise was exstramley bad, firstly from the tube, as it runs so close to the hotel, every minute or so you can hear the rumbling of the tube (except between 1.30 and around 6ish a.m, when it's closed), secondly, from rooms above, every time someone flushed a toilet or walked around we could hear it, and thirdly and lastly the noise from the corridor and of people entering their rooms (because the hallways are tiled you can hear every footstep in the rooms and also our room door was right next to two others so any time people would come in and out of their rooms and talk etc it carried straight into our room) Which is a shame as the actually room was lovely and without the noise would have been a perfect cosy little retreat.

Posted by on 10 Mar 2015

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4 out of 5
Very lovely and kind staff and nice area. And nice looking hotel

Posted by on 11 Jan 2020

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Comment from Hotel Management

10 Mar 2020 by THE JADE

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Perus hyvä, kylpyhuone kaipasi lisäsiivousta hanan, suihkun ja ilmanvaihtokanavan kohdilta

Posted by on 3 Dec 2019

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2 out of 5

Huono hotelli hyvällä paikalla

Hotellihuone ei vastannut odotuksia. Huoneessa oleva parisänky oli huomattavasti normaalia lyhyempi. Sängyn kunto oli myös huono ja patja oli täynnä likatahroja. Suihku temppuili jatkuvasti ja vedenkeitin oli saastainen. Huoneessa olevat töpselit lakkasivat toimimasta viimeisenä yönä, myös jääkaappi oli sammunut. Ainoa positiivinen asia oli, että hotelli sijaitsi hyvällä paikalla ja henkilökunta oli melko ystävällistä,

Posted by , from Helsinki on 28 Jan 2018

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3 out of 5

Très bien situé, proche du métro.

L'hôtel est très bien situé malheureusement, la chambre était beaucoup trop petite. Le prix cher pour la chambre que nous avons eu.

Posted by on 7 Mar 2017

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3 out of 5

Preis-Leistung stimmt

Location: 5 Minuten Gehweg von der U-Bahn Station Earls Court wo es einige Restaurants und Shops gibt.
Das Hotel ist gut gelegen (Earls Court Station ca. 5 Minuten Gehweg). Es gibt kein Frühstück was jedoch nicht schlimm ist da es in London unzählige Möglichkeiten zum Frühstücken gibt. Die Zimmer sind sehr klein. Für ein Wochenend-Trip geeignet, für einen längeren Aufenthalt eher nicht. Für zwei grosse Koffer im Zimmer hat es keinen Platz. Das Preis-Leistungs-Verhältnis hat jedoch gepasst und wir sind im Gross und Ganzen zufrieden.

Posted by , from Seengen on 26 Oct 2016

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1 out of 5

Metrotunnelin päällä jyrisee

Ei todellakaan neljän tähden hotelli. Ensimmäisenä yönä luulimme, että on maanjäristys. Alla menevän metron äänet kuuluivat hyvin. Jääkaappi ei toiminut, eikä toimivaa saatu neljässä päivässä. Huone oli todella siisti,mutta liian pieni. Sijainti hyvä.

Posted by on 25 Sep 2014

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Property Features

The Jade offers its guests multilingual staff, tour/ticket assistance, and express check-out. WiFi is free in public spaces. This 3-star London hotel is smoke free.

  • 1 building
  • 32 guestrooms or units
  • 7 levels
  • Built in 1850
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Kitchenette
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: West Brompton Station (1.2 km / 0.7 mi)
  • Metro station: Earl's Court Station (0.4 km / 0.2 mi)

Room Amenities

The Jade offers 32 accommodations with DVD players and complimentary bottles of water. Beds feature Egyptian cotton sheets. A pillow menu is available. 32-inch flat-screen televisions come with digital channels. Accommodation at this 3-star hotel has kitchenettes with fridges, microwaves, kitchenware and utensils and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

  • In-room kitchenette
  • Flat-screen television
  • Digital channels
  • DVD player
  • Fridge
  • Microwave
  • Coffee maker
  • Kitchenware
  • Egyptian cotton linens
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Designer toiletries
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 3:30 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard. Cash is not accepted.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Jade Hotel London
  • Jade London
  • The Jade London, England
  • The Jade Hotel
  • The Jade London
  • The Jade Hotel London
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.