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Montcalm Marble Arch Townhouse

3.0 star property

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Photo gallery for Montcalm Marble Arch Townhouse

Lobby
Minibar, in-room safe, soundproofing, iron/ironing board
Property amenity
Coffee/tea maker
Shower, free toiletries, hair dryer, bathrobes

Reviews

6.8 out of 10

Popular amenities

  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
41 Great Cumberland Place, London, England, W1H 7LG
  • Marble Arch
    ‪3 min walk‬
  • Hyde Park
    ‪5 min walk‬
  • Baker Street
    ‪6 min walk‬
  • London (LHR-Heathrow)
    ‪48 min drive‬

Room options

View all photos for Deluxe Triple Room

Minibar, in-room safe, soundproofing, iron/ironing board

Deluxe Triple Room

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Club Double Room

Minibar, in-room safe, soundproofing, iron/ironing board

Club Double Room

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, soundproofing, iron/ironing board

Deluxe Double Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Single Room

Shower, free toiletries, hair dryer, bathrobes

Deluxe Single Room

  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

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About this property

Montcalm Marble Arch Townhouse

Hotel with a 24-hour front desk, a short walk to Marble Arch
Along with dry cleaning, this smoke-free hotel has laundry facilities and a 24-hour front desk. WiFi in public areas is free. Additionally, free newspapers and a front desk safe are on-site.
Montcalm Marble Arch Townhouse offers 15 accommodations with minibars and a safe. LCD televisions come with pay-per-view films. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Our customers tell us that they enjoy the helpful staff at Montcalm Marble Arch Townhouse. During your stay, you're just a quick walk from Marble Arch. You'll find features such as free WiFi in public areas and dry cleaning service.
  • Free WiFi
  • Amenities include free newspapers in reception, a front desk safe and laundry facilities
  • Just a 3-minute walk from Marble Arch and 5 minutes on foot from Hyde Park
Montcalm Marble Arch Townhouse offers its guests complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. WiFi is free in public spaces.

This London hotel is smoke free.

Languages

English, Hindi, Italian, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • In a regional park

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The property will be renovating from 19 August 2024 to 28 February 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The credit/debit card used to book the Advance Purchase rate must be presented at the time of check-in. Guests who plan to pay for other guests' stay must contact the property in advance.

Property is also known as

Marble Arch Suites
Shaftesbury Marble
Shaftesbury Marble Arch
Shaftesbury Marble Arch Suites
Shaftesbury Marble Arch Suites Hotel
Shaftesbury Marble Arch Suites Hotel London
Shaftesbury Marble Arch Suites London
Shaftesbury Suites Marble Arch
The Marble Arch Suites Hotel
The Shaftesbury Marble Arch Suites
The Marble Arch Suites London
The Marble Arch Suites Hotel London
The Marble Arch Suites
Montcalm Marble Arch London
Montcalm Marble Arch Townhouse Hotel
Montcalm Marble Arch Townhouse London
Montcalm Marble Arch Townhouse Hotel London

Montcalm Marble Arch Townhouse Reviews

Reviews

6.8
Rating 10 - Excellent. 30 out of 134 reviews
Rating 8 - Good. 41 out of 134 reviews
Rating 6 - Okay. 26 out of 134 reviews
Rating 4 - Poor. 17 out of 134 reviews
Rating 2 - Terrible. 20 out of 134 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

MariaFatima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We really enjoyed our stay at this very convenient hotel. Our room was just perfect for me and my daughter for the week in London for a nursing g conference and some pleasure afterwards. The staff were very friendly and accommodating. So pleased with the cleanliness and the hotel smells so good. The location is close to a lot of bus stops and underground trains to explore the city. Would love to come back and stay here for next time!
Stayed 7 nights in Sep 2024

10/10 Excellent

Farouq

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very nice place quite helpful in front desk
Stayed 2 nights in Sep 2024

8/10 Good

Glenn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

abdullah

Stayed 1 night in Jul 2024

8/10 Good

Dawn

Business traveller
Liked: Cleanliness
Hotel under refurbishment
We stayed here for a work assignment in Mayfair. We initially booked the hotel but on arrival the hotel was being renovated and we were directed to a neighbouring property which comprised many suites. Our main issues were there were a lot of stairs and no lifts. The annexe also didn’t have a bar or restaurant. However, the price was fair, the area excellent and overall a good stay.
Stayed 4 nights in Jun 2024

2/10 Terrible

Paul

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Over priced, dirty, no lift, no help with luggage, no mini bar, room far from deluxe, tired, dated and unpleasant. Bed was ok, breakfast in a different building was of a a good standard. Can’t recommend.
Stayed 1 night in Jun 2024

2/10 Terrible

Karl

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Single room very very small. Air conditioning made a lot of noise asp had to turn off to sleep. Outside the window was external air conditioning unit which went off every 10mins which was also noisy. Complained to reception and was told nothing they could do. They did move me the second night which wasn’t much better
Stayed 2 nights in Apr 2024

10/10 Excellent

HUSEYIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & comfortable room, only thing missing was that towels were not provided in our room
Stayed 1 night in Feb 2024

4/10 Poor

morris

Disliked: Amenities
No lift Narrow staircase False advertising No indication of rooms below ground Breakfast in a different location one block away WOULD AVOID
Stayed 3 nights in Nov 2023

10/10 Excellent

Billy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 1 night in Oct 2023

2/10 Terrible

Timothy

Stayed 5 nights in Oct 2023

8/10 Good

Naveen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for stay near Oxford Street
Everything fine, except the breakfast. Options were vry less. Staff was courteous. But suites had some infrastructure issues.
Stayed 1 night in Oct 2023

8/10 Good

Colin

Stayed 1 night in Aug 2023

6/10 Okay

Mark

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
It's in a good location for Oxford Street,but it's not a good hotel.The wi-fi only allows 1 device access,the air conditioning is poor,the windows are not double glazed,the bathrooms are tiny
Stayed 1 night in Jul 2023

4/10 Poor

Tracey

Travelled with group
Liked: Staff & service, property conditions & facilities
The hotel is really nice in a great location. The room is spacious & clean. The reception staff were helpful when we stayed there. However..... i left a dress in the wardrobe, i emailed them twice & had no response. I called 5 times & each time was told they would ask housekeeping & call me back. They never did!! I can only assume that housekeeping stole my dress. I would think twice about booking
Stayed 1 night in Jun 2023

6/10 Okay

Mark

Travelled with family
Liked: Staff & service
Staff was ok Room had just a hint of cigarettes USB ports were broken Tiny bathroom Refrigerator didn’t work
Stayed 3 nights in Jun 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service, room comfort
Massive potential
Could be lovely. Some great design in the room just a few things need fixing. There is a potential mini kitchen but without cutlery or crockery it is a bit frustrating. Staff lovely, room clean and bed very comfortable
Stayed 1 night in Mar 2023

8/10 Good

Omar

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2023

6/10 Okay

Tessa

Business traveller
Liked: Staff & service
Central/convenient - but tired
Good value for a central location and the reception ladies were cheerful, even though they were dealing with an antiquated system and the tiniest desk space. Bedrooms were tired but the bed was comfortable. However, the air-con in my room was so noisy (old) that I had to turn it off in the middle of the night. The small shower room was not as clean as I would have hoped and the extractor fan rattled deafeningly. There was also a crazily bright green security/sensor light on the ceiling, so the room was far too lit-up during the night, rather defeating the point of the blackout curtains.
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Decent stay, great location, especially uncomfortable pillows, good service
Stayed 2 nights in Mar 2023

8/10 Good

Jason

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, badly advertised parking
The overall hotel was great l, room was good and clean however a big part of this was “parking available” on the site only to be told that there was no onsite parking and that the only parking was on the street for 4hrs only. This was a massive inconvenience having to find alternative parking and at an additional cost that I wasn’t expecting to be paying
Stayed 1 night in Feb 2023

6/10 Okay

Carol

Stayed 1 night in Jan 2023

8/10 Good

Liraz

Stayed 2 nights in Jan 2023

6/10 Okay

Kathie

Business traveller
Liked: Cleanliness, amenities
My room was very nice, apparently a deluxe room I somehow got upgraded to. Very spacious and comfortable. On the other hand, my collegue (who booked directly through the website) had a bad experience. They apparently lost or overbooked his reservation, and then he ended up in a small, damp, noisy basement room.