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The Rubens at the Palace

5.0 star property
VIP Access

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Photo gallery for The Rubens at the Palace

Premium bedding, in-room safe, individually decorated
4 bars/lounges, Champagne bar, cocktail bar
Property entrance
Master Suite | Living area | TV
Junior Suite | Premium bedding, in-room safe, individually decorated

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Bar
  • Parking available
  • Room service

Explore the area

Map
39 Buckingham Palace Road, London, England, SW1W 0PS
  • Buckingham Palace
    ‪6 min walk‬
  • Victoria Station Travel Information Centre
    ‪6 min walk‬
  • Green Park
    ‪8 min walk‬
  • London (LHR-Heathrow)
    ‪46 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Superior Twin

Premium bedding, in-room safe, individually decorated

Superior Twin

  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Master Suite

Master Suite | Premium bedding, in-room safe, individually decorated

Master Suite

  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Themed Double Room

Royal Themed Double Room | Premium bedding, in-room safe, individually decorated

Royal Themed Double Room

  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, in-room safe, individually decorated

Junior Suite

  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King

Executive King | Premium bedding, in-room safe, individually decorated

Executive King

  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double

Classic Double | Premium bedding, in-room safe, individually decorated

Classic Double

  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior King

Superior King | Premium bedding, in-room safe, individually decorated

Superior King

  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Cosy Double

Cosy Double | Premium bedding, in-room safe, individually decorated

Cosy Double

  • 11 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Royal Themed King Room

Royal Themed King Room | Property amenity

Royal Themed King Room

  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Single

Executive Single | Property amenity

Executive Single

  • 7 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Suite

Family Suite | Premium bedding, in-room safe, individually decorated

Family Suite

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Mews View King Room

Royal Mews View King Room | Premium bedding, in-room safe, individually decorated

Royal Mews View King Room

  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Premium bedding, in-room safe, individually decorated

Executive Suite

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Mews View Classic Double

Premium bedding, in-room safe, individually decorated

Royal Mews View Classic Double

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

The Rubens at the Palace

Luxury London hotel in London City Centre with 2 restaurants
This hotel features 2 restaurants, 4 bars/lounges and a 24-hour business centre. WiFi in public areas is free. Additionally, valet parking, coffee/tea in a common area and 24-hour room service are on-site.
The Rubens at the Palace offers 161 accommodations with laptop-compatible safes and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Our customers tell us that they can't get enough of the sightseeing around The Rubens at the Palace. During your stay, you're just a quick walk from Buckingham Palace. Features include free WiFi in public areas, plus 2 restaurants and 4 bars. Some of the pet-friendly amenities that this property offers include food and water bowls, pet-sitting services and litter trays.
  • Free WiFi
  • Enjoy British cuisine at The English Grill, one of the property's 2 restaurants and 4 bars/lounges
  • English breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Guests have great things to say about the clean guestrooms and the location
  • Within a 10-minute walk of Buckingham Palace and Green Park
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls, pet-sitting services and litter trays
There are 2 restaurants on site. You can unwind with a drink at one of the 4 bars/lounges. A 24-hour business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury The Rubens at the Palace. Parking is available for a fee.

For a fee, guests can enjoy a English breakfast daily from 7:00 AM to 11:00 AM.
The English Grill – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Reservations are required.
The Curry Room – This restaurant only serves dinner. Reservations are required. Open selected days.
The Leopard Bar – This Champagne bar only serves light fare. Open daily.
The New York Bar – This cocktail bar only serves light fare. Open daily.
Bbar & Restaurant – This bar serves brunch, lunch, dinner and light fare. Open daily.
24-hour room service is available.

Languages

Afrikaans, Chinese (Mandarin), Danish, Dutch, English, Estonian, Filipino, French, German, Hindi, Hungarian, Italian, Latvian, Lithuanian, Polish, Portuguese, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (GBP 70 per night)

Food and drink

  • Daily English breakfast available 7:00 AM to 11:00 AM for a fee: GBP 45 per person
  • 2 restaurants
  • 4 bars/lounges
  • Coffee and tea in common areas

Restaurants on site

  • bbar & Restaurant
  • The Curry Room
  • The English Grill
  • The Leopard Bar
  • The New York Bar

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 50 per pet, per stay, plus a deposit of GBP 500 per stay
  • Pets cannot be left unattended
  • Food and water bowls, pet-sitting services, litter trays and pet-grooming services are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 45 per person
  • Valet parking fee: GBP 70 per night
  • Pet deposit: GBP 500 per stay
  • Pet fee: GBP 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Rubens Palace
Rubens Palace Hotel
Rubens Palace Hotel London
Rubens Palace London
Rubens At The Palace London
The Rubens At The Palace Hotel London
The Rubens At The Palace London, England
The Rubens At The Palace Hotel
The Rubens At The Palace London
The Rubens At The Palace Hotel London

The Rubens at the Palace Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 706 out of 1002 reviews
Rating 8 - Good. 185 out of 1002 reviews
Rating 6 - Okay. 75 out of 1002 reviews
Rating 4 - Poor. 27 out of 1002 reviews
Rating 2 - Terrible. 9 out of 1002 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fabulous 3 night stay. Reception staff and door staff were very polite and friendly. Cocktails in the New York bar were delicious!
Stayed 3 nights in Oct 2024

10/10 Excellent

Kim

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great people and location room was a little small but fine
Stayed 3 nights in Oct 2024

10/10 Excellent

Lee

Liked: Property conditions & facilities, room comfort
Our Stay.
Amazing Hotel, service, ate in the English Grill and food was top notch and the guy at the entrance was brilliant. Thoroughly enjoyed our stay
Stayed 1 night in Oct 2024

10/10 Excellent

Mary Augusta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

JOSEPH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure why or how we had VIP - we didn’t receive any of the perks. I think the classic rooms are over looked on the type of service you’ll receive. Not complaining it was an excellent experience.
Stayed 2 nights in Oct 2024

8/10 Good

Austin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and great staff! Is also located next to a shopping mall with a few food options, and within a 5 minute walk to Victoria Station. Honestly, the only complaint I have would be their price on laundry. I was planning on doing laundry while there (I had a 9 day trip to London and Edinburgh) because it was my last stay before heading back, and I noticed on their website it advertised laundry. It wasn't a lie. They offer laundry services, but the prices are astronomical. They wanted (and I clarified) 6GBP PER PAIR of SOCKS! A shirt was 13GBP. I didn't think that too terrible. But hey! That was my only complaint. Also, there's a 15 GBP / day service charge. I don't recall seeing that advertised anywhere, but I could have missed it.
Stayed 2 nights in Oct 2024

8/10 Good

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Katlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every member of staff was so welcoming and kind. They all went above and beyond to make our experience exceptional.
Stayed 4 nights in Oct 2024

8/10 Good

Carlos Bojalil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect. Room is small and bath smaller with shower in a small tub got water everywhere. Decor nice and very convenient. Had everything you needed.
Stayed 5 nights in Sep 2024

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the street from the Royal Mews and Kings gallery! Lots of restaurants, shopping and close to Underground station at Victoria.
Stayed 2 nights in Oct 2024

10/10 Excellent

karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stop in london
Great one night stop. Great location and easy to get to. Very friendly and helpful staff.
Stayed 1 night in Oct 2024

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Rubens always lives up to our expectations. Classic London Hotel overlooking Buckingham Palace. We had a problem with the shower but it was immediately resolved and we we’re compensated with complimentary breakfast.
Stayed 2 nights in Aug 2024

10/10 Excellent

Karen, Benbrook

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was too expensive, especially for breakfast!
Stayed 5 nights in Oct 2024

8/10 Good

Daphne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had a view of the hotel's A/C unit. Not exactly what i had in mind for the last bit of our honeymoon. They cleaned the room at every opportunity, but didn't remove the trash. We were confused my this.
Stayed 2 nights in Sep 2024

10/10 Excellent

Johanna, Whittier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. Everyone was so polite and the customer service is 5 stars. I will definitely be staying again.
Stayed 2 nights in Sep 2024

10/10 Excellent

bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay in London
Greeted by friendly, knowledgable staff & always very attentive to our needs especially when dining & entering & leaving the hotel.
Stayed 3 nights in Sep 2024

6/10 Okay

Nada

Disliked: Staff & service, amenities
The bed was terribly uncomfortably, the service was inconsistent. Terrible smell of fish in the hotel, all the time. Doorman not available at certain times. Overall i was not impressed with the hotel
Stayed 3 nights in Sep 2024

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

David, San Francisco

Stayed 2 nights in Aug 2024

10/10 Excellent

Colleen, Brampton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and staff was great
Stayed 4 nights in Sep 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We LoVED our 4 nite stay at the Rubens! Room was a little small for an Executive King & bathroom was barely movable for one person, but the hotel & its location across from the Royal Mews was outstanding !
Stayed 3 nights in Sep 2024

8/10 Good

Ken

Liked: Cleanliness, staff & service, amenities
Pros: • Convenient location to Underground (transportation) & tourist stuff • Nice interior design of hotel, including room • Doormen are very nice & helpful, especially Pascal • Staff is attentive • Bed is firm (could be a negative for some) • Nice bathroom tub faucet and sprayer, has ceiling-mounted “rain” shower-head • Staff will call you daily to see if all is ok; I found this nice, but disruptive to me (I requested they not call me) Cons: • Restaurant is highly overpriced (English breakfast is $68, and unremarkable) • Bathroom lighting is extremely bad; strong down-lights, a show-stopper for women putting on make-up or if you want to see how you look before you go out • Upon arrival, they disclose that they are automatically charging you a discretionary $20 per-day service charge for front-of-house staff; the fee is optional, but most will not go through the effort to have them reduce or remove the fee (this is another way for them to increase revenue) • E-mailed a question to Guest Experience Manager regarding directions, and it took her over a week to receive a reply; I had returned from London by then • Room maintenance is poor; air-conditioning was broken in room, sink clogged, and light bulbs burnt-out (Housekeeping should be monitoring condition of room instead of burdening guests to report and witness maintenance) • Paying extra for a view of the Royal Mews was a waste and a determent; you face a busy noisy street, and you can see virtually nothing of interest
Stayed 5 nights in Aug 2024

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splurge!
The hotel is in a great location near buckingham palace. It’s pricey but has a high end vibe( doorman, Terry robe).
Stayed 3 nights in Sep 2024

10/10 Excellent

Cameron

Stayed 4 nights in Sep 2024