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The Westin London City

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Westin London City

Local cuisine
Indoor pool
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Exterior
Local cuisine

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Spa
  • Gym
  • Breakfast available
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Bar
    Bar

Explore the area

Map
60 Upper Thames Street, London, England
  • St. Paul's Cathedral
    8 min walk
  • Tate Modern
    9 min walk
  • Tower of London
    16 min walk
  • London (LHR-Heathrow)
    51 min drive

Room options

View all photos for Signature Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Signature Room, 2 Double Beds

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Privilege)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed (Privilege)

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 3 Bedrooms, View (The Grosvenor Residence)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 3 Bedrooms, View (The Grosvenor Residence)

  • 164 sq m
  • River view
  • Sleeps 6
  • 3 Double Beds

View all photos for Room, 3 Bedrooms, View (The Cadogan Residence)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 3 Bedrooms, View (The Cadogan Residence)

  • 164 sq m
  • River view
  • Sleeps 6
  • 3 Double Beds

View all photos for Executive Suite, 1 Bedroom, City View

Executive Suite, 1 Bedroom, City View | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Executive Suite, 1 Bedroom, City View

  • 95 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Luxury Room, 1 King Bed

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Classic Room, 1 King Bed

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 1 King Bed

Signature Room, 1 King Bed | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Signature Room, 1 King Bed

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, View

Suite, 1 Bedroom, Non Smoking | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite, 1 Bedroom, Non Smoking, View

  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 2 Double Beds, Non Smoking

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Luxury Room, 2 Double Beds, Non Smoking

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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About this property

The Westin London City

Luxury hotel connected to the convention centre in London City Centre with a full-service spa
A full-service spa, an indoor pool and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a bar/lounge and a sauna are on-site. Housekeeping is available on request.
The Westin London City offers 226 air-conditioned accommodations with tablet computers and minibars. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 55-inch Smart televisions come with digital channels. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries.

This London hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include espresso makers and a safe. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.
Children Swimming Times Apply has 5 treatment rooms. Services include hot stone massages, facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at The Westin London City. During your stay, you'll be connected to the convention centre and just a quick walk from St. Paul's Cathedral. You'll find features such as free WiFi in public areas, plus a full-service spa and an indoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy local cuisine while dining at Hithe + Seek
  • English breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to body treatments, hot stone massages or aromatherapy at Children Swimming Times Apply
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Just a 5-minute drive from Tower of London and 5 minutes from London Eye
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
The Westin London City offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 6458 square feet (600 square metres) and includes conference space. A 24-hour fitness centre, spa services, and multilingual staff are also featured at the luxury The Westin London City.

This 5-star London hotel is smoke free.

For a fee, guests can enjoy a English breakfast daily from 6:30 AM to 10:30 AM.
Hithe + Seek – This cocktail bar specialises in local cuisine and serves dinner and light fare. Happy hour is offered.
Mosaic – This restaurant specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Georgian, German, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 32 per day)
  • Onsite parking available only on request

Food and drink

  • Daily English breakfast available 6:30 AM to 10:30 AM for a fee: GBP 30 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hithe + Seek
  • Mosaic

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,458 square feet of conference space
  • 7 meeting rooms
  • Computer station

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Doorbell and phone notification
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways (103 centimetre high)
  • Hardwood flooring in room
  • Lever door handles
  • Lift (98 centimetre wide door)
  • Magnifying mirror
  • Pool hoist on site
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (110 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 3 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Double-glazed windows
  • Fireplace in lobby
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste

Entertainment

  • 55-inch smart TV with digital channels
  • Streaming services
  • Tablet computer

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 50 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 50.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 30 per person
  • Nearby parking fee: GBP 32 per day (984 ft away)
  • Pet fee: GBP 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

The Westin London City Hotel
The Westin London City London
The Westin London City Hotel London

The Westin London City Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 184 out of 241 reviews" "
Rating 8 - Good. 31 out of 241 reviews" "
Rating 6 - Okay. 16 out of 241 reviews" "
Rating 4 - Poor. 3 out of 241 reviews" "
Rating 2 - Terrible. 7 out of 241 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was great to get to tourist attractions, close walk for tube (train station) to move around city. Also able to walk if happy to do so. Facilities were nice even though I did not use. The pool looked very inviting. Staff at entrance & exits always said hello.
Stayed 2 nights in Aug 2024

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and everything you would expect from a Westin. The only issue is the location. Food and entertainment are very sparse on the immediate area.
Stayed 1 night in Aug 2024

10/10 Excellent

Kaza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Rahul, Walnut Creek

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Not for kids. Restrictions on pool usage, unless you want to put an alarm on to meet the pool times with kids. Terms and conditions are not clearly written out while booking. I think the bigger issue is that the the hotel management is not a problem solver; and were quite rude in their demeanor during check in.
Stayed 4 nights in Jul 2024

10/10 Excellent

Adina

Stayed 1 night in Jul 2024

8/10 Good

Mike

Stayed 3 nights in Jul 2024

10/10 Excellent

Gayathri

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay at the Westin. It was so close to the tube station and walkable distance to sight seeing. One of the best stays and the staff were amazing, very helpful- particularly Shanine. And the Heavenly spa experience was one of a kind - it is free for the guests!!!
Stayed 4 nights in Jul 2024

10/10 Excellent

David

Stayed 1 night in Jul 2024

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

8/10 Good

nicolas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Sayant

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Very convenient location and clean.
Located in the center of the city, clean and convenient. Would stay again.
Stayed 1 night in May 2024

6/10 Okay

nicolas

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel
It’s one of the best hotel as far as I know.
Stayed 1 night in May 2024

4/10 Poor

A

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The staff was amazing but funny going on there. We had some very weird interaction & sounds coming from our room where the doors open that lead to another room. The fire alarm went off twice which was a pain. They ONLY have a few hrs for kids to swim. :( And their breakfast buffet was disgusting. Bacon tasted like salmon, sausage tasted like dry liver and it’s VERY disorganized. I couldn’t understand our waiter as he had a very strong accent & didn’t explain anything to us on how it works, etc. SO DISAPPOINTED in this hotel. :( Staff was the best thing!!! But that’s about it.
Stayed 5 nights in May 2024

10/10 Excellent

Christine

Liked: Amenities, property conditions & facilities
We stayed here for the London Marathon 2024 and had a BRILLIANT time! The beds were so comfy, location was perfect, and all of the hotel amenities were wonderful.
Stayed 5 nights in Apr 2024

10/10 Excellent

Elizabeth, Chatham

Liked: Staff & service, property conditions & facilities
The hotel is good, the people who work there are incredible! Friendly, helpful, lovely. It costs a ridiculous amount and if the employees weren’t so wonderful, I would give it a much lower review. The rooms were reasonably sized, the beds extremely comfortable. But you could easily find the equivalent for a much lower rate. However, the employees (waitstaff, concierge, doormen, bellmen, cleaning staff, check-in staff) were beyond helpful, very friendly. They would be the only reason I’d consider paying a silly amount to stay there again
Stayed 4 nights in Apr 2024

10/10 Excellent

Constantine

Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. A quiet location close to many, many attractions. Spa lovely for after a long day exploring. Definitely will return and recommend.
Stayed 3 nights in Mar 2024

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a great location
It was our anniversary and the hotel made our night very special. We ate at the restaurant which was great and we were given a late check out which enabled us to enjoy the wonderful spa facilities.
Stayed 1 night in Mar 2024

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Zachary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I have stayed at in a while! Very friendly and helpful staff and great drinks and food!
Stayed 3 nights in Mar 2024

6/10 Okay

Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
A nice hotel. Very friendly staff. We had a noisy neighbour and asked the concierge for a pedestal fan to help drown the noise which they said they didn’t have anything. Overall a great stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024