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"As many people have said, this is an older hotel and so many of the fixtures and fittings are a little tired. But it is clean and comfortable and the ... " More

By a verified traveller on Sun 14 Jul 2024

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Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Double Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Deluxe Double Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the comfortable beds at Thistle London Heathrow Terminal 5. During your stay, you'll be close to Airport Bowl. Free WiFi in public areas, a restaurant and a bar are available.

  • Free WiFi
  • Enjoy British cuisine while dining at Aviator Sports Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and a porter
  • Guests really like the accommodation for the comfy beds and cleanliness
  • 11 minutes by car from Windsor Castle and 12 minutes from Pinewood Studios

Thistle London Heathrow Terminal 5 ratings based on 10 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Thistle London Heathrow Terminal 5

Everyone (5) Couples (3) Family (1)
4 out of 5
As many people have said, this is an older hotel and so many of the fixtures and fittings are a little tired. But it is clean and comfortable and the staff are very polite and helpful. Iur room was slightly on the small side but it was acceptable. Free water and biscuits was a nice touch.

Posted by on 14 Jul 2024

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Comment from Hotel Management

14 Jul 2024 by Bleseny Gomes - Guest Relations Team Member.

Thank you for sharing your feedback on your recent stay with us. we're pleased to hear that you found the hotel clean and comfortable and that our staff provided polite and helpful service.It's also great to know that you appreciated the complimentary water and biscuits in your room, even if it was slightly on the small side.Thank you for choosing to stay with us. We hope to welcome you back in the future and provide an even better experience.

4 out of 5
POD transfers, restaurant, bar and breakfast were outstanding!!!

Posted by on 4 May 2024

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Comment from Hotel Management

4 May 2024 by Guest Relations Team

Dear Vicki thanks for your kind feedback, we really appreciate it.

2 out of 5
Outrageous prices inside the hotel

Posted by on 16 Mar 2024

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Comment from Hotel Management

17 Mar 2024 by Bleseny Gomes - Guest Relations Team Member.

Thank you for your review, We apologize for any inconvenience caused by the pricing at our hotel. Your feedback is valuable to us, and we will review our pricing to ensure it aligns with our guests' expectations. We do hope to welcome you back to the hotel again in the future.

5 out of 5

Posted by on 5 Jun 2023

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Comment from Hotel Management

26 Jun 2023 by Guest Relations Team

Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future.

4 out of 5

Posted by on 11 May 2023

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Comment from Hotel Management

1 Jun 2023 by Guest Relations Team Member

Thank you for your review of Thistle London Heathrow T5, we are glad to hear that you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.

5 out of 5

Posted by on 20 Jan 2023

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4 out of 5
very basic

Posted by on 24 Nov 2022

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Comment from Hotel Management

25 Nov 2022 by Guest Relations

Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon.

4 out of 5

Posted by , from Stratford-on-Avon on 26 Oct 2022

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2 out of 5
Night staff can barely string a sentence together so check in became a two word exchange almost. No welcome or anything remotely like a welcome you’d get at any other hotel.

Posted by on 6 Sep 2022

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Comment from Hotel Management

6 Sep 2022 by Ray

Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of Thistle London Heathrow T5. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London.Kind Regards

4 out of 5

Posted by on 26 May 2022

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Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre, 11 meeting rooms, and coworking spaces are available. Public spaces have free WiFi. Event space at this hotel measures 5490 square feet (510 square metres) and includes a conference centre. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Thistle London Heathrow Terminal 5. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star West Drayton hotel is smoke free.

  • 1 building
  • 1 floor
  • 266 guestrooms or units
  • Conference rooms
  • 5490 sq ft of conference space
  • 510 sq. m of conference space
  • Built in 1968
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Heathrow Terminals 2 & 3 Station (4.4 km / 2.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Thistle London Heathrow Terminal 5 offers 266 air-conditioned accommodations with laptop-compatible safes and a hairdryer. 38-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This West Drayton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control (heating)
  • Ensuite bathroom
  • Wardrobe or cupboard
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.

Aviator Sports Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. A children's menu is available.

Lobby Lounge – This lobby lounge only serves light fare. Open daily.

Aviator Sports Bar – This bar specialises in British cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 11:30 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property offers an airport shuttle service to Heathrow Airport, Terminal 5, via the Heathrow Pod.

Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit, window guards and outdoor lighting

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

  • One child stays free
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Children stay free - maximum age 2
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 15 per person
  • Uncovered self-parking fee: GBP 18 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heathrow Thistle
  • London Thistle Heathrow
  • Thistle Heathrow
  • Thistle Heathrow London
  • Thistle London
  • Thistle London Heathrow
  • Thistle London Hotel
  • Thistle London Hotel Heathrow
  • Thistle London Heathrow Hotel West Drayton, Greater London
  • Thistle London Heathrow West Drayton
  • Thistle London Heathrow T5 Hotel West Drayton
  • Thistle London Heathrow T5 Hotel
  • Thistle London Heathrow T5 West Drayton
  • Thistle London Heathrow T5
  • Thistle London Heathrow T5
  • Thistle London Heathrow Terminal 5 Hotel
  • Thistle London Heathrow Terminal 5 West Drayton
  • Thistle London Heathrow Terminal 5 Hotel West Drayton

You should know

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.