A Disappointing Stay at Zedwell Piccadilly Circus
I had high hopes for Zedwell Piccadilly Circus, given its central location and modern design, but it turned out to be a letdown from start to finish.
Housekeeping Issue: There’s no housekeeping unless you stay more than four nights, which wasn’t mentioned at booking. Zedwell’s self-service model means no staff explains this at check-in, leaving us unaware and feeling neglected.
Check-In Delay: Although we arrived at check-in time, our room wasn’t ready. We had to wait half an hour for the floors to dry—a rough start after a long journey.
Bed Bugs & Unprofessional Management: The worst issue was discovering bed bugs, which caused my mother to have a severe reaction. When we reported this, the manager initially requested we email instead of addressing it directly. After several follow-ups—and only after I mentioned writing a negative review—a partial refund was issued without prior discussion or apology, feeling more like a silencing tactic. Despite my request for a full refund, the hotel ignored my emails, and even Expedia couldn’t help.
With lack of transparency, unclean rooms, and poor management, I can’t recommend Zedwell Piccadilly Circus. Avoid this place for a hassle-free stay in London.