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Best Western Plus Carriage Inn

3.5 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Plus Carriage Inn

Exterior
Terrace/patio
Reception
Premium bedding, in-room safe, desk, laptop workspace
Reception

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • 24/7 front desk

Explore the area

Map
5525 Sepulveda Blvd, Van Nuys, CA, 91411
  • Sherman Oaks Castle Park
    14 min walk
  • Sherman Oaks Galleria
    2 min drive
  • Van Nuys Sherman Oaks War Memorial Park
    2 min drive
  • Burbank, CA (BUR-Hollywood Burbank)
    28 min drive
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Van Nuys, an IHG Hotel

Pool
Breakfast included
Free WiFi
Air conditioning
3.8 out of 5, Good, (1006)
The price is CHF 111
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Holiday Inn Express Van Nuys, an IHG Hotel

About this property

Best Western Plus Carriage Inn

Eco-certified hotel with fitness centre and 24-hour business centre
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business centre and a coffee shop/cafe are on-site.
Best Western Plus Carriage Inn offers 178 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Van Nuys hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Best Western Plus Carriage Inn. During your stay, you'll be within walking distance of Sherman Oaks Castle Park. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a 24-hour business centre, a meeting room and a computer
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 14 minutes by foot from Sherman Oaks Castle Park and a 2-minute drive from Sherman Oaks Galleria
  • Dogs welcome for a fee (restrictions apply)
Best Western Plus Carriage Inn offers its guests an outdoor pool, Access to hot tub, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and a meeting room. A terrace, a vending machine, and multilingual staff are also featured at the eco-certified Best Western Plus Carriage Inn. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Van Nuys hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 5 AM to 11:30 AM.
Best Western Plus Carriage Inn has a restaurant serving breakfast only.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, Filipino, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Uncovered parking on site (USD 12 per night; includes in/out privileges)
  • Limited on-site parking (max 1 space per unit)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 5 AM to 11:30 AM for a fee: USD 5 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Gym
  • Outdoor pool
  • Spa tub

Family friendly

  • Fenced pool
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 40.00 per pet, per day, plus a deposit of USD 250.00 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 5.00 to 15.00 per person
  • Uncovered self-parking fee: USD 12.00 per night (in/out privileges)
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 6:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Carriage
Best Western Carriage Inn
Best Western Plus Carriage
Best Western Plus Carriage Inn
Best Western Plus Carriage Inn Sherman Oaks
Best Western Plus Carriage Sherman Oaks
Carriage Inn Best Western
Best Plus Carriage Van Nuys
Best Western Plus Carriage Inn Hotel
Best Western Plus Carriage Inn Van Nuys
Best Western Plus Carriage Inn Hotel Van Nuys

Best Western Plus Carriage Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 754 out of 1299 reviews" "
Rating 8 - Good. 300 out of 1299 reviews" "
Rating 6 - Okay. 127 out of 1299 reviews" "
Rating 4 - Poor. 60 out of 1299 reviews" "
Rating 2 - Terrible. 58 out of 1299 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Malina

Stayed 1 night in Aug 2024

8/10 Good

Katherine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
I don't like how you all of a sudden force disabled drivers to pay for parking.
Stayed 1 night in Sep 2024

10/10 Excellent

Jed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and friendly staff! Awesome team they have there!
Stayed 1 night in Sep 2024

6/10 Okay

Melinda

Disliked: Cleanliness, property conditions & facilities
I didn't like seeing police arresting people. No free breakfast. poor service at the Denny's
Stayed 2 nights in Aug 2024

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience
Stayed 1 night in Sep 2024

10/10 Excellent

Maria

Stayed 1 night in Sep 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Suzanne

Stayed 2 nights in Sep 2024

6/10 Okay

melissa

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Check in took extremely long, over 20 minutes it was after 8 pm and there was 2-3 people ahead of me. The front desk clerk blamed his slow system and although he was very nice, he was kind of awkward. The property was very large and the rooms were hard to find, we had a room that didn’t really correspond with a floor, so it took us a while of getting in and out of elevators and looking around before finding our room. Also even though the property was remodeled it was done poorly. This area just isn’t very nice for what we were charged we had view of an apartment complex across the street in not very nice area.
Stayed 1 night in Aug 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Lidiet Juarez

Stayed 6 nights in Aug 2024

8/10 Good

Irene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property was close to where we needed to be. Only complaint was the door. Had to slam the door in order for it to be closed. Otherwise, you just pushed it open. I did not latch.
Stayed 2 nights in Sep 2024

6/10 Okay

Jeff

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Sep 2024

10/10 Excellent

Albert

Stayed 2 nights in Sep 2024

10/10 Excellent

brian

Business traveller
Liked: Cleanliness, amenities
Surprisingly it was great little place much better than I expected worth the money
Stayed 1 night in Sep 2024

10/10 Excellent

Amy, Los Angeles

Stayed 2 nights in Aug 2024

10/10 Excellent

Thanh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The layout is a bit unusual but they have everything you need, swimming pool, hot tub at a different section, fridge, microwave and dining at Denny's right on site was good. The staff and customer service was excellent! When there's something not right they make sure to take care of it well and always thrive to satisfy customers. One suggestion, they should get rid of the automatic door between the elevator and the room section, it makes loud noise and unnecessary. Should stay away from the room next to that door. All rooms should be well maintained equally. Will definitely stay here again.
Stayed 2 nights in Aug 2024

10/10 Excellent

Britni, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 2 nights in Sep 2024

2/10 Terrible

Mirvat

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
AC was not working properly and the room was extremely hot
Stayed 1 night in Sep 2024

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The check in receptionist didn’t seem to friendly or happy. It would have been nice yo have been greeted with a smile & felt welcomed. But it was just a matter of fact kind of attitude. Plus when we got to our room the microwave we requested was not in the room. We reminded him that we had requested one and he said, “it should be in there”. But it was not. So we called the front desk to let him know this. He seemed bothered by ys asking about it at first and there was nothing he could do about it and I mentioned but we requested way in advance and his response wasn’t very encouraging but then said let me see what I can do. Longer story short we got a knock on the door and got a microwave, but all if that could have been avoided if it had been in our room as promised.
Stayed 1 night in Sep 2024

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location of you have a car lovely rooms was happy with our stay
Stayed 5 nights in Aug 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Roodi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Easy parking.
Stayed 1 night in Aug 2024

10/10 Excellent

Yudy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024