6/10 Okay
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Travelled with family
26 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did two packages for flight plus hotel and flight plus car rental. Started out with an evening arrival from across the country. Car rental with Fox, not one of the bigger brands, so you wait longer for a shuttle and you get an older shuttle they pack full of people and suitcases. Then you get to spend an hour waiting on line for a car. You will pay extra for toll service $13/day and daily usage fees and taxes on top of the package cost. The Camry was decent. Got a room that wasn’t cleaned (bed used, empty water bottles, garbage full of take away food, towels dirty). Got comped breakfast(it was buffet but good), free drinks and one day parking ($65/day tip!). There was a lot next door @California Plaza @ $10/day but I didn’t get the deets for overnight. Room service gave a couple of sodas and orange smoothies with some hand fruit the next day from concierge.
They do try hard to make up for the error.
The next day generally went fine except when we returned to the hotel, tired and hungry, only to find there was a major event at the hotel and cars were backed up for the valet service. Found out valet request is web based now(new service). The last day it failed and I had to wait twenty minutes for my car. TV checkout fails if you booked third party (Expedia). My last day, I had an early departure but there was a summer concert at the park nearby that rumbled into my room into the late evening. There are additional destination fees @$35/day. Strife and benefits!
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Stayed 3 nights in Aug 2024