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Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa

4.5 star property
VIP Access

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Photo gallery for Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa

6 outdoor pools, pool cabanas (surcharge), pool umbrellas
Outdoor wedding area
Couples treatment room(s), body treatments, hydrotherapy, aromatherapy
Aerial view
Private beach, white sand, beach cabanas, sun-loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • All-inclusive
  • Bar
  • Hot tub
  • Pet-friendly
  • Pool

Explore the area

Map
Carretera Transpeninsular Km 10.3, CSL-SJC, Lote A-1 Cabo del sol, Cabo San Lucas, BCS, 23410
  • Cabo del Sol Golf
    ‪1 min walk‬
  • Playa Barco Varado
    ‪1 min walk‬
  • Monuments Beach
    ‪10 min drive‬
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪33 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Double Beds, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Club Deluxe 2 double beds

Premium bedding, down duvets, pillow-top beds, minibar

Grand Club Deluxe 2 double beds

  • 39 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Club Deluxe 1 King size

Grand Club Deluxe 1 King size | Premium bedding, down duvets, pillow-top beds, minibar

Grand Club Deluxe 1 King size

  • 39 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Ocean View

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, Ocean View

  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Solarium Ocean View, 2 Double

Separate bathtub and shower, designer toiletries, hair dryer, bathrobes

Solarium Ocean View, 2 Double

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for 3 bedroom Suite Ocean View

Terrace/patio

3 bedroom Suite Ocean View

  • 207 sq m
  • Ocean view
  • Sleeps 9
  • 1 King Bed

View all photos for Family Suite

Family Suite | Premium bedding, down duvets, pillow-top beds, minibar

Family Suite

  • 131 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 2 Double Beds

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite

Honeymoon Suite | Premium bedding, down duvets, pillow-top beds, minibar

Honeymoon Suite

  • 94 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa Master Suite Ocean View

Villa Master Suite Ocean View | Premium bedding, down duvets, pillow-top beds, minibar

Villa Master Suite Ocean View

  • 94 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Solarium Ocean View, 1 King

Premium bedding, down duvets, pillow-top beds, minibar

Solarium Ocean View, 1 King

  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hyatt Ziva Los Cabos- All Inclusive

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.4 out of 5, Excellent, (2863)
The price is CHF 587
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Hyatt Ziva Los Cabos- All Inclusive

About this property

Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa

Luxury property on the beach, with 6 outdoor pools
At Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa, spend the day on the private white sand beach where you can enjoy snorkelling. Then return for a meal at one of the property's 9 restaurants.
Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa offers 527 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

This Cabo San Lucas property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

6 outdoor swimming pools and 4 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a private beach, a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision. Guests aged under 16 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Cabo del Sol Golf. Features include free breakfast, free WiFi in public areas and free valet parking. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Italian cuisine at Rosato, one of the property's 9 restaurants and 6 bars/lounges
  • Take a swim in the 6 outdoor pools or soak in the 4 hot tubs
  • Services include babysitting, a children's club and a lifeguard on-site
  • On-site recreation includes a private beach, a gym and a steam room
  • Guests have great things to say about the pool and the beach
  • Steps from Cabo del Sol Golf and a 5-minute drive from Santa Maria Beach
  • Shopping centre shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. Bring your whole family to Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa for summer fun including 6 outdoor swimming pools, a complimentary children's club and a children's pool.

Free breakfast is available daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a steam room, a fitness centre and a garden. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Cabo San Lucas property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Rosato – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.
Viña del Mar – Overlooking the pool and garden, this buffet restaurant specialises in international cuisine and only serves breakfast. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Peninsula – This poolside fine-dining restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
La Bodega – This steakhouse specialises in Argentinean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Sushi Sky Bar – Overlooking the ocean, this restaurant specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Premium soft drinks included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Snorkelling

Land activities

Fitness facilities
Volleyball
Children's club

Lessons/classes/games

Bartending
Cooking
Dancing
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Shopping centre shuttle (surcharge)
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • La Bodega
  • Peninsula
  • Rosato
  • Sushi Sky Bar
  • Viña del Mar

Things to do

  • 18-hole adjacent golf course
  • 4 spa tubs
  • 6 outdoor pools
  • Beach volleyball
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Golf
  • Gym
  • Nightclub
  • Paddleboard
  • Playground
  • Sauna
  • Snorkelling
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (10,646 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • On a private beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 40 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 40 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Fiesta Americana Los Cabos All Inclusive Golf
Grand Fiesta Americana Los Cabos Golf Cabo San Lucas
Grand Fiesta Americana Los Cabos Golf
Fiesta Americana Grand Los Cabos Golf And Spa
Fiesta Americana Grand Los Cabos Golf Hotel Cabo San Lucas
Fiesta Americana Cabo San Lucas
Fiesta Americana Los Cabos
Cabo San Lucas Fiesta Americana
Fiesta Americana Grand Los Cabos Golf And Spa
Los Cabos Fiesta Americana Resort
Fiesta Americana Cabo San Lucas
Fiesta Americana Los Cabos
Cabo San Lucas Fiesta Americana
Fiesta Americana Grand Los Cabos All Inclusive Golf Spa
Grand Fiesta Americana Los Cabos All Inclusive Golf Spa
Grand Fiesta Americana Los Cabos All Inclusive Golf Hotel
Grand Fiesta Americana Los Cabos All Inclusive Golf
Grand Fiesta Americana Los Cabos All Inclusive Golf
Hotel Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa
Grand Fiesta Americana Los Cabos All Inclusive Golf Spa
Fiesta Americana Grand Los Cabos All Inclusive Golf Spa
Fiesta Americana Grand Los Cabos All Inclusive Golf Spa
Grand Fiesta Americana Los Cabos All Inclusive Golf Spa

Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 583 out of 1014 reviews
Rating 8 - Good. 228 out of 1014 reviews
Rating 6 - Okay. 116 out of 1014 reviews
Rating 4 - Poor. 39 out of 1014 reviews
Rating 2 - Terrible. 48 out of 1014 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Flo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Dulce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Theo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 5 nights in Oct 2024

10/10 Excellent

Belinda

Liked: Amenities
Very nice resort. I would stay again!
Stayed 4 nights in Nov 2024

6/10 Okay

Karla Marie

Travelled with partner
Liked: Cleanliness
Great for families, dining experience could have been better. The rooms are dark and not great shower pressure.
Stayed 5 nights in Nov 2024

10/10 Excellent

Jigs Acobo, Calgary

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The hospitality and friendliness of the staff, and excellent food everywhere.
Stayed 7 nights in Nov 2024

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful, pools were great and staff were amazing. Lots food options, but not all food was very good. Unfortunately The steak house, and Italian were a let down. I had a steak off premium menu it was ok.There isca $30 dollar cover to get into El Bodega Steak house, that if you order off premium that amount will not be charged. Some friends wanted to surprise everyone and paid the servuce fee in advance. When the bill can there was no deduction of the premium menu items. Waiter said because cover was alresdy paid. That makes no sense. That ruined the mood and I didn't want to argue. Still foid there was just ok..
Stayed 4 nights in Nov 2024

10/10 Excellent

mark

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff were amazing! Eat everywhere but the Steak house. Food was just okay but on premium menu, food everywhere else on property was delicious.
Stayed 4 nights in Nov 2024

10/10 Excellent

Nolene

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time will be back
Stayed 3 nights in Nov 2024

8/10 Good

Anakawona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was good .
Stayed 4 nights in Oct 2024

8/10 Good

Rohan

Stayed 4 nights in Oct 2024

8/10 Good

Sophie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
A truly beautiful resort. Loved the food. Some of the villas are far to walk not ideal for family but they have golf carts to bring you to and fro. Overall great service - the beach isn’t what I would prefer - as it’s small pebbles/sand vs what I am used to in cancun (soft sand)
Stayed 8 nights in Oct 2024

2/10 Terrible

dina sajed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the biggest scam from Expedia. I had booked an all inclusive package deal, with an additional 500 dollar credit per stay per room to be used. When we checked in we were told that it accumulates for 500 since we have 5 night stay and I can deduct 500 from my total charges in the end of the stay. To my surprise, when I checked out, they decided to change their mind and say that this is not how the deal is. I had a headache the last two days of my stay dealing with them and Expedia, and they did not accommodate. False advertisement. Do not book. I will be having to press legal charges for this. They charged me an additional 320 dollars. Instead they should be refunding me as I had bought this 500 dollar credit with my package. All are unprofessional and non responsive. I spent hours and days on the phone trying to get this resolved. They are great at keeping me on hold then hanging up. Scammers. On top of that, they did not allow me to post this review because of the pricing issue.
Stayed 5 nights in Oct 2024

8/10 Good

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 5 nights in Oct 2024

6/10 Okay

Anya

Liked: Staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff are excellent. My room could have been a little cleaner, but overall I had a great experience.
Stayed 6 nights in Oct 2024

10/10 Excellent

CAROLINE ICHIN, Norwalk

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and beverage options were great for an all inclusive resort. Liked the view and private beach. The pools were clean.
Stayed 3 nights in Oct 2024

6/10 Okay

Deborah

Liked: Cleanliness
I stayed in a club room. The club lounge had very limited food options, but good top shelf alcohol. The service at the club pool was great. Food options were boring - bland and mediocre quality…very disappointing. Room service was excellent. I had a bath in my room but couldn’t use it as the bath plug didn’t function…despite reporting the issue twice. No reassurance that it would get fixed…and it wasn’t. I had to navigate the hard sell timeshare at check in, but if you can get through that without signing your life away you’re good to go!!!
Stayed 5 nights in Oct 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 4 nights in Aug 2024

8/10 Good

Sandra

Stayed 5 nights in Oct 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

2/10 Terrible

Sally

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
DO NOT BOOK through Expedia!!!! Horrible experience, wasted a whole vacation day for my family and I’m still dealing with this terrible situation. I just got back from Cabo. We booked a package deal through Expedia for resort (Grand Fiesta Americana) plus flights, and the deal included $500 resort credit, PER STAY. This extra credit option made me choose Expedia vs other options, and I unfortunately regret this decision so much. The deal stated that we get $500, per stay. There was no language to specify rules or restrictions. Nonetheless; during my stay I chose not to spend any of this credit on days 1 through 3. On day 4 I used my whole $500 credit on spa and a steak dinner. On the last day of my vacation, I went to the front desk to print out my statement in preparation for early check out the next morning. This is when I learned from the staff that the credit deal is $100 per day for a total of $500 which means that I would owe them $400. I showed them my booking confirmation through Expedia which clearly didn’t state any of that and the hotel management couldn’t care less. They basically told me to figure it out with Expedia. So here I am on vacation with my sister just calling Expedia repeatedly to explain the situation and ask for help. Instead of getting any meaningful help, Expedia representatives kept telling us that they are having system issues and dropped our calls. We never got this resolved and just wasted our time. Never again. Terrible experience.
Stayed 5 nights in Oct 2024

6/10 Okay

Shirika

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2024