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Hotel Riu Santa Fe - All Inclusive

3.5 star property

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Riu Santa Fe - All Inclusive

Aerial view
Sports facility
10 bars/lounges, 3 swim-up bars, 5 poolside bars
10 bars/lounges, 3 swim-up bars, 5 poolside bars
Balcony view

Reviews

8.2 out of 10
Very good

Popular amenities

Explore the area

Map
Bahia Cabo san Lucas KM 4.5, Camino Viejo San jose del Cabo, Cabo San Lucas, BCS, 23410
  • Medano Beach
    ‪4 min walk‬
  • Cabo San Lucas Bay
    ‪5 min walk‬
  • Plaza San Lucas
    ‪16 min walk‬
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪38 min drive‬

Room options

View all photos for Room (Friends & Family (M))

Minibar, in-room safe, blackout curtains, iron/ironing board

Room (Friends & Family (M))

  • 49 sq m
  • Sleeps 4
  • 3 Queen Beds OR 1 King Bed, 1 Queen Bed and 1 Single Sofa Bed

View all photos for Room (Super Saver | B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Room (Super Saver | B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Room (Friends & Family (B2C-US))

Minibar, in-room safe, blackout curtains, iron/ironing board

Room (Friends & Family (B2C-US))

  • Sleeps 4
  • 3 Queen Beds and 1 Single Sofa Bed OR 1 Queen Bed, 1 King Bed and 1 Single Sofa Bed

View all photos for Standard Double Room, Ocean View (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Double Room, Ocean View (M)

  • 26 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

Family Room (L)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Garden View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms, Garden View (L)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Partial Ocean View (L)

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (Riu Party, (L))

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (Riu Party, (L))

  • 29 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Room (Friends & Family (U))

Minibar, in-room safe, blackout curtains, iron/ironing board

Room (Friends & Family (U))

  • 49 sq m
  • Sleeps 4
  • 3 Queen Beds and 1 Single Sofa Bed OR 1 Queen Bed, 1 King Bed and 1 Single Sofa Bed

View all photos for Standard Double Room, Garden View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Double Room, Garden View (L)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Partial Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (Riu Party, B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (Riu Party, B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (C)

  • 26 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Sea View (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Sea View (M)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (Riu Party, M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (Riu Party, M)

  • 29 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Partial Ocean View (M)

  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Room (Super Saver | C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Room (Super Saver | C)

  • 26 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Partial Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Partial Ocean View (C)

  • 34 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (RIU Party | C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (RIU Party | C)

  • 34 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (C)

  • 26 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Ocean View (C)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Connecting Rooms (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Connecting Rooms (C)

  • 70 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Double Room, Partial Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Partial Ocean View (U)

  • 28 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (RIU Party | B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (RIU Party | B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room (E)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Double Room (E)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (Riu Party, U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (Riu Party, U)

  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Garden View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Garden View (U)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (U)

  • 26 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Ocean View (U)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Bedrooms, Garden View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms, Garden View (U)

  • 28 sq m
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

View all photos for Suite, Sea View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Sea View (L)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Partial Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Partial Ocean View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Room, Ocean View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Room, Ocean View (L)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Connecting Rooms (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Connecting Rooms (B2C-CA)

  • Sleeps 6
  • 1 King Bed

View all photos for Double Room (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Standard Double Room, Connecting Rooms, Garden View (E)

  • Sleeps 6
  • 1 King Bed

View all photos for Double Room, 2 Bedrooms, Garden View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

View all photos for Standard Double Room (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Double Room (M)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Terrace/patio

Tesoro Los Cabos

Pool
All-inclusive
Spa
Parking included
4.2 out of 5, Very good, (1264)
The price is CHF 255
for 1 room
includes taxes & fees
4 Feb - 5 Feb
Tesoro Los Cabos

About this property

Hotel Riu Santa Fe - All Inclusive

Family fun on the beach, with 8 outdoor pools, near Medano Beach
Catch some rays at the beach or spend the day relaxing at Hotel Riu Santa Fe - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Santa Fe - All Inclusive offers 1190 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels.

This Cabo San Lucas property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

A health club and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a mud bath, a sauna and a hot tub. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Our customers tell us that they can't get enough of the free breakfast at Hotel Riu Santa Fe - All Inclusive. During your stay, you're just a quick walk from Medano Beach. You'll find features such as free WiFi in public areas and free self-parking, plus 8 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 6 restaurants, 3 swim-up bars and 5 poolside bars
  • Splash around at the free water park with a waterslide or swim in the 8 outdoor pools
  • Treat yourself to body wraps, body scrubs or facials at Renova Spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a playground
  • Guests have great things to say about the clean guestrooms and the breakfast
  • Just a 4-minute walk from Medano Beach and 5 minutes on foot from Cabo San Lucas Bay
Hotel Riu Santa Fe - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hotel Riu Santa Fe - All Inclusive, you'll find a full-service spa, a complimentary water park, and 8 outdoor swimming pools. There are 6 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 10 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi.

A children's pool, a health club, and a nightclub are also featured at the family-friendly Hotel Riu Santa Fe - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Cabo San Lucas property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
La Baja California – This buffet restaurant serves breakfast and dinner.
El Médano – On-site buffet restaurant. Open daily.
Zashila – This theme restaurant specialises in Asian cuisine. Open daily.
Carusso – This theme restaurant specialises in Italian cuisine. Open daily.
La Misión – On-site buffet restaurant. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Scuba-diving lessons

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 3 swim-up bars
  • 5 poolside bars
  • 6 restaurants
  • Snack bar/deli

Restaurants on site

  • Carusso
  • El Médano
  • La Baja California
  • La Misión
  • Zashila

Things to do

  • 8 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Scuba diving
  • Shopping
  • Steam room
  • TV in common areas
  • Volleyball
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot/mineral springs
  • Manicures/pedicures
  • Mud bath
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.
When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Santa Fe - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 38 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Riu Santa Fe
Riu Fe
Riu Fe All Inclusive
Riu Santa
Riu Santa Fe
Riu Santa Fe All Inclusive
Santa Fe All Inclusive
Santa Fe Riu
Hotel Riu Santa Fe Cabo San Lucas, Los Cabos
Riu Santa Fe Cabo San Lucas
Riu Santa Fe Los Cabos
Riu Sante Fe
Riu Santa Fe All Inclusive Cabo San Lucas
Riu Santa Fe All Inclusive All-inclusive property Cabo San Lucas
Riu Santa Fe All Inclusive All-inclusive property
Riu ta Fe Inclusive inclusive
Riu Santa Fe All Inclusive
Hotel Riu Santa Fe - All Inclusive Cabo San Lucas
Hotel Riu Santa Fe - All Inclusive All-inclusive property

Hotel Riu Santa Fe - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 2324 out of 4800 reviews" "
Rating 8 - Good. 1208 out of 4800 reviews" "
Rating 6 - Okay. 634 out of 4800 reviews" "
Rating 4 - Poor. 321 out of 4800 reviews" "
Rating 2 - Terrible. 313 out of 4800 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Geefa, Houston

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted to give this resort a fair chance despite the reviews but the food is indeed TERRIBLE, the drinks are either watered down or taste like rubbing alcohol. The rooms are bad, however they have an awful smell(kinda like sewer), we asked to switch room and that never happened, the bath towels are gross. Look I can go on and on. Honestly if you’re looking to party like you’re 20 with cheap drinks and terrible food this is the place, other than that I couldn’t wait to leave and NEVER RETURN.
Stayed 4 nights in Oct 2024

8/10 Good

JASON Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The greatest party in Latin America. The only thing it lacked was 24 hour room service for food. This would make this property a five star property I would even pay for the food.
Stayed 4 nights in Oct 2024

8/10 Good

JASON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible party best I have seen at a resort in Latin America
Stayed 4 nights in Oct 2024

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
very spacious
Stayed 6 nights in Oct 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I read both good and bad reviews about this resort. I would agree that it’s a ‘party’ resort with a wide spectrum of age demographics. There is a resort-organized party 3-4 times per week I believe, with the neon/foam party on Saturday, with a dj. That was fun. The food was great, with a wide selection of restaurants and buffet locations. Atmosphere is very clean. Great place for families, a destination with a partner or friends to party. I recommend this resort.
Stayed 4 nights in Oct 2024

10/10 Excellent

Maureen Dolores

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top notch. Will definitely be back and recommend to others
Stayed 3 nights in Oct 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

2/10 Terrible

Sarmad

Worst hotel ever dirty lot of mosquitoes roaches, more small lizard
Stayed 4 nights in Oct 2024

8/10 Good

Daisy

Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2024

8/10 Good

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was too close to the disco, it was hard to get to sleep. Also a lot of people walking past my room. That's the only issue. Everything was fantastic.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my husband enjoyed our stay at your resort. We had our 38 wedding anniversary. Rooms are clean and we didn’t have any problem changing our room because it’s too far for me to walk to the pool . The staff at the buffet restaurant are nice and we became friend with Efren and the lady Caridad who keep our room clean was friendly. Other staffs are nice and also johan where we purchased our ticket to the El Caro. Thank you and we will see you again soon ❤️
Stayed 5 nights in Oct 2024

10/10 Excellent

Gloria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food
Stayed 3 nights in Oct 2024

2/10 Terrible

Zhonnell

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we were checked in & provided with almost no direction. the attendee said to make a left & look for villa 5. My friend & I had three suitcase with us thinking that there would be elevators available & the lobby was filled and figured no one offered to take our bags because they were busy. However once we arrived to the villa we realized we were on the third floor of the building with no elevators. We dragged our bags up three flights up stairs & decided to not make it an issue. That night we went to dinner & came back to 4 cockroach in the room. I went downstairs to the lobby & they informed me they’ll move us to another room & will send someone to help with the bags. We were moved to another (same as the first one). That same night we had two people key into our rooms while one of us was sleeping. The first person opened the door & then closed it immediately & the second person literally gasped when they walked in. A few minutes later we received a call with the receptionist informing us that we are in a room we are not suppose to be in, my friend tried to explain they we were moved to that room but it wasn’t until we told him that they sent someone to get our bags & bring us there that he believed us. The next morning we went to watch the sunrise & came back to grab our items for an excursion & was locked out the room. We spoke with a manager & she offered a reservation to a restaurant that did not require reservations. Definitely the worst hotel/Riu I’ve stayed at
Stayed 4 nights in Oct 2024

2/10 Terrible

Lizette Chavez

Stayed 3 nights in Sep 2024

4/10 Poor

Nicholas Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was awesome besides it is so loud at night you can sleep. Could have been a 5 star stay but gets a 2
Stayed 5 nights in Oct 2024

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was nice. Could stand for a few updates on outsidevof building and also would like it there was access to an elevator.
Stayed 3 nights in Oct 2024

6/10 Okay

randy, houston

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They need to figure out the mosquito problem i killed over 10 the first day in my room. Maybe plant more nature plant that repleal mosquitos or use a chemical spray around the rooms and grounds.
Stayed 3 nights in Oct 2024

10/10 Excellent

Noralie-Iris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing
Stayed 4 nights in Oct 2024

10/10 Excellent

Otilia

Stayed 5 nights in Oct 2024

10/10 Excellent

Josue, Washington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Oct 2024

6/10 Okay

Lindsey

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We like the ease of the resort with children, but honestly the food was not good.
Stayed 5 nights in Oct 2024

6/10 Okay

Phillip

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2024

8/10 Good

Edgar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
No elevators that makes it harder to go up n down with luggage
Stayed 4 nights in Oct 2024

10/10 Excellent

Sheena Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great time!
Stayed 4 nights in Oct 2024

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024