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Des Alpes Luzern

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Des Alpes Luzern

Interior
Exterior
Exterior
Exterior
Double Room, Balcony, River View (12m²) | In-room safe, desk, blackout curtains, free WiFi

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Laundry
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
Furrengasse 3, Lucerne, 6004
  • Saint Peters Church
    1 min walk
  • Lucerne Town Hall
    2 min walk
  • Chapel Bridge
    3 min walk
  • Emmen Air Base (EML)
    16 min drive

Room options

Single Room, City View (7m²)

  • 15 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

Single Room, Balcony, River View (14m²)

  • 15 sq m
  • River view
  • Sleeps 1
  • 1 Single Bed

Double Room, City View (10m²)

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Single Room, City View (10m²)

  • 15 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

Double or Twin Room, River View (19m²)

  • 20 sq m
  • River view
  • Sleeps 2
  • 2 Single Beds

Double or Twin Room, River View (16m²)

  • 20 sq m
  • River view
  • Sleeps 2
  • 2 Single Beds

Double Room, Balcony, River View (10m²)

  • 15 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

Single Room, River View (9m²)

  • 15 sq m
  • River view
  • Sleeps 1
  • 1 Single Bed

Double Room, Balcony, River View (16m²)

  • 15 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Balcony, City View (12m²)

Double Room, Balcony, City View (12m²) | In-room safe, desk, blackout curtains, free WiFi

Double Room, Balcony, City View (12m²)

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Balcony, River View (17m², big balcony)

Balcony

Double Room, Balcony, River View (17m², big balcony)

  • 15 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

Double Room, River View (12m²)

  • 16 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Balcony, River View (14m², big balcony)

In-room safe, desk, blackout curtains, free WiFi

Double Room, Balcony, River View (14m², big balcony)

  • 15 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, River View (14m²)

Meeting facility

Double Room, River View (14m²)

  • 16 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

Double Room, River View (19m²)

  • 16 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, City View (14m²)

Double Room, City View (14m²) | In-room safe, desk, blackout curtains, free WiFi

Double Room, City View (14m²)

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Double Room, River View (17m²)

  • 16 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double or Twin Room, River View (19m², big balcony)

In-room safe, desk, blackout curtains, free WiFi

Double or Twin Room, River View (19m², big balcony)

  • 20 sq m
  • River view
  • Sleeps 2
  • 2 Single Beds

Single Room, 1 Queen Bed, City View (10m²)

  • 15 sq m
  • City view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Double or Twin Room, Balcony, River View (21m²)

In-room safe, desk, blackout curtains, free WiFi

Double or Twin Room, Balcony, River View (21m²)

  • 20 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Balcony, River View (12m²)

Double Room, Balcony, River View (12m²) | In-room safe, desk, blackout curtains, free WiFi

Double Room, Balcony, River View (12m²)

  • 15 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

Single Room, City View (9m²)

  • 15 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

Double Room, City View (12m²)

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Balcony, River View (12m², big balcony)

In-room safe, desk, blackout curtains, free WiFi

Double Room, Balcony, River View (12m², big balcony)

  • 15 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

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About this property

Des Alpes Luzern

Lucerne hotel in Old Town Lucerne with restaurant and bar/lounge
This smoke-free hotel features a restaurant, a bar/lounge and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, a computer station and free newspapers are on-site.
Des Alpes Luzern offers 45 accommodations with a safe and free newspapers. Flat-screen televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us they can't get enough of Des Alpes Luzern's great location. During your stay, you're just a quick walk from Saint Peters Church. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests have great things to say about the restaurant and the location
  • Steps from Saint Peters Church and Rosengart Collection
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at Des Alpes Luzern.

This 3-star Lucerne hotel is smoke free.

Des Alpes Luzern has a restaurant on site.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

More

  • Desk
  • Free daily newspapers
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:30 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 25.00 per pet, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.00 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 25.00 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
The front desk at this property is open daily from 7:30 AM - 9:30 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Alpes Lucerne Hotel
Alpes Hotel
Alpes Lucerne
Des Alpes Lucerne
Des Alpes Hotel
Alpes Luzern Hotel
Alpes Luzern
Des Alpes
Alpes Luzern Hotel Lucerne
Alpes Luzern Lucerne
Des Alpes Luzern
Des Alpes Luzern Hotel
Des Alpes Luzern Lucerne
Des Alpes Luzern Hotel Lucerne

Des Alpes Luzern Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 378 out of 651 reviews" "
Rating 8 - Good. 181 out of 651 reviews" "
Rating 6 - Okay. 63 out of 651 reviews" "
Rating 4 - Poor. 18 out of 651 reviews" "
Rating 2 - Terrible. 11 out of 651 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ki

Stayed 1 night in Aug 2024

10/10 Excellent

WILLIAM

Liked: Amenities
Excellent hotel with superb views of chapel bridge? But no AC so on a 30C day the room on 5th floor was pretty hot. Left both doors to balcony open and fan on and it was doable.
Stayed 1 night in Aug 2024

8/10 Good

Rosanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were small and no air conditioning. Shower very small. Fans were provided and a breeze at night but somewhat noisy if you leave it open. View was stunning. Staff was wonderful.
Stayed 2 nights in Aug 2024

6/10 Okay

William, Kawasaki City Asao-ku

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
As I was checking in, another guest was checking out. The receptionist asked him how he had liked the room. He said, "It was hot!" and clearly was angry. The receptionist made no reply. But, he was correct. No air conditioning and the room are hot. If you open the windows, there are no screens to keep out the bugs.
Stayed 1 night in Aug 2024

2/10 Terrible

mike

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Insulting the price for one night stay in this little outdated room. Totally not recommended. Overpriced.
Stayed 2 nights in Aug 2024

10/10 Excellent

Zheng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room overlooking the covered bridge and canal. Very scenic. A deck would have been nice, but I think we would have paid more for a deck. Lucerne is absolutely stunning.
Stayed 2 nights in Aug 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location!
Stayed 1 night in Aug 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel on the river overlooking Chapel Bridge. Breakfast is very good with many choices on the menu. The hotel provided vouchers of $18.50 per person that we used for breakfast. The restaurant is on the river level with outside dining option. Best to buy excursions (like boat trips on Lake Lucerne) directly at the pier. The hotel does have an up charge.
Stayed 2 nights in Aug 2024

2/10 Terrible

Marcus

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible place to stay!
I spent a little extra money to book a top floor romantic room for our 25th anniversary trip 6 months ago. We were hot & tired when we arrived on August 15, 2024 looking forward to a hot shower & cool room. The room was locked up tight. No air conditioning. It was the worst hotel we stayed at the entire 15 day tour. We couldn’t relax, we hardly slept the entire night. I told the young lady at the front desk the next morning what an awful night we had and we wanted to cancel our second night. She was cocky, stuck up, she only cared about the dollar. She couldn’t care less about our discomfort. She absolutely wouldn’t cancel our second night, (because “our website tells you we don’t have air conditioning” (no matter that I booked it 6 months ago!) They’re website certainly did not take the time to explain that the high floors facing south get beat with the hot August sun! This is an awful place to stay during the hot summer months! And awful customer service skills by the hot shot young lady! Disclaimer: There was a senior hostess at the counter when I requested to cancel our second night. She offer me two extra meal vouchers. I do appreciate her effort for customer satisfaction.
Stayed 2 nights in Aug 2024

8/10 Good

ANDRES, SAN PEDRO GARZA GARCIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

John

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Aug 2024

6/10 Okay

PENELOPE

Travelled with family
Disliked: Property conditions & facilities
Hôtel was fine but NO air conditioning which I didn’t even think to ask. Was extremely hot and sweaty in the room. Nice thing was the vouchers for breakfast. Location was excellent. Rooms were small. And bathroom was tiny.
Stayed 3 nights in Aug 2024

10/10 Excellent

Petr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Lucerne
Beautiful settings within old town Great hotel and even better staff Very good breakfast in hotel most of which cost covered by generous hotel voucher Only negative was no air conditioning on hot summer days but that was not available in any out of three very nice hotels we stayed in.
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location to explore the city. No AC, but they do have fans. Our room had a great view!
Stayed 2 nights in Aug 2024

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Cayla

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is in the heart of the city and very walkable. The staff were friendly and helpful. The restaurant was delicious and the vouchers were generous enough to cover a hearty breakfast. But I would encourage anyone considering a stay to head others’ warnings about the hotel temperature. It is *unbearably* hot inside the rooms in the summer. While opening doors is possible, we found that rooms with a bridge view receive direct sunlight and were quite noisy at night. I wished I had booked elsewhere. That being said, I can see how staying here in other seasons would be a comfortable and convenient experience.
Stayed 3 nights in Jul 2024

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you love spending $300 to stay in a room that is 30 C or 88 degrees F with incredibly rude staff this is the place for you! Staff could not have been more rude - go find somewhere else to stay.
Stayed 3 nights in Jul 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Had a wonderful stay - only downside as a historic hotel, rooms did not have a/c and ours got the afternoon sun.
Stayed 2 nights in Jul 2024

6/10 Okay

John

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location is amazing. If bringing a car, it can be very confusing so call ahead. Staff is very friendly and helpful. Room was almost intolerable from heat perspective. They have no air conditioning.
Stayed 1 night in Jul 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Craig

Liked: Cleanliness, staff & service
Tiny room with poor ventilation
Stayed 2 nights in Jul 2024

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect ending to our swiss vacation. The room was clean and had a balcony overlooking the Chapel Bridge. Breakfast at the hotel was very good. The location is walking distance to the Lion Monument, shops, restaurants and the train station. We were able to leave our luggage after checkout to explore the town.
Stayed 1 night in Jul 2024

10/10 Excellent

Laken

Stayed 1 night in Jul 2024

10/10 Excellent

Patrik

Travelled with partner
Liked: Property conditions & facilities
All good
Stayed 2 nights in Jul 2024