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Hotel Des Balances

4.0 star property

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Photo gallery for Hotel Des Balances

Exterior
View from property
Hypo-allergenic bedding, minibar, in-room safe, desk
Porch
Romantic Suite, 1 King Bed, Balcony, River View | Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Pet-friendly

Explore the area

Map
Weinmarkt, Lucerne, LU, 6004
  • Lucerne Town Hall
    ‪1 min walk‬
  • Chapel Bridge
    ‪3 min walk‬
  • KKL Lucerne
    ‪8 min walk‬
  • Zürich (ZRH)
    ‪61 min drive‬

Room options

View all photos for Romantic Suite, 1 King Bed, Balcony, River View

Romantic Suite, 1 King Bed, Balcony, River View | Hypo-allergenic bedding, minibar, in-room safe, desk

Romantic Suite, 1 King Bed, Balcony, River View

  • 40 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room, City View

Triple Room, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Triple Room, City View

  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Double Room, River View

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room, River View

  • 30 sq m
  • River view
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Queen Room For Single Use, City View

Queen Room For Single Use, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Queen Room For Single Use, City View

  • City view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Triple Room, River View

Hypo-allergenic bedding, minibar, in-room safe, desk

Triple Room, River View

  • 25 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Double Room, City View (Queenroom)

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, City View (Queenroom)

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double or Twin Room, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Double or Twin Room, City View

  • 25.0 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Double or Twin Room, River View

Double or Twin Room, River View | Hypo-allergenic bedding, minibar, in-room safe, desk

Double or Twin Room, River View

  • 20 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Suite, River View

Junior Suite, River View | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, River View

  • 31 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Hot Tub, River View (with Balcony)

Suite, Hot Tub, River View (with Balcony) | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, Hot Tub, River View (with Balcony)

  • 50 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite with Sofa Bed

Junior Suite with Sofa Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite with Sofa Bed

  • 31 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

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About this property

Hotel Des Balances

Riverwalk hotel with 24-hour business centre and 24-hour front desk
Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour business centre. WiFi in public areas is free. Additionally, valet parking, a business centre and conference space are on-site.
Hotel Des Balances offers 56 air-conditioned accommodations with iPod docking stations and minibars. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Hotel Des Balances's great location gets high marks from our customers. During your stay, you're just a quick walk from Chapel Bridge. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy French cuisine while dining at Restaurant Balances
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the clean guestrooms and the overall condition of the property
  • Just a 3-minute walk from Chapel Bridge and 8 minutes on foot from KKL Lucerne
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 1970 square feet (183 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Hotel Des Balances. Parking is available for a fee.

This 4-star Lucerne hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Restaurant Balances – This restaurant specialises in French cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.
Balances Lounge – This bar only serves light fare. Reservations are required. Open daily.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Parking on site (CHF 35 per night)
  • Valet parking on site (CHF 33 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CHF 35 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Balances Lounge
  • Restaurant Balances

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,970 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • On a river
  • Terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • IPod dock
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CHF 25 per pet, per day
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 70.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.10 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 35 per person
  • Self-parking fee: CHF 35 per night
  • Valet parking fee: CHF 33 per day (in/out privileges)
  • Pet fee: CHF 25 per pet, per day
  • Rollaway bed fee: CHF 70.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Des Balances
Des Balances Lucerne
Hotel Des Balances
Hotel Des Balances Lucerne
Des Balances Hotel
Hotel Balances Lucerne
Hotel Balances
Balances Lucerne
Des Balances Hotel
Des Balances Lucerne
Hotel Des Balances Hotel
Hotel Des Balances Lucerne
Hotel Des Balances Hotel Lucerne

Hotel Des Balances Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 622 out of 793 reviews
Rating 8 - Good. 136 out of 793 reviews
Rating 6 - Okay. 20 out of 793 reviews
Rating 4 - Poor. 7 out of 793 reviews
Rating 2 - Terrible. 8 out of 793 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Des Balances in Lucern
Very nice hotel, well located in central Lucern with an excellent restaurant.
Stayed 3 nights in Nov 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Ellis, Plano

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient. The staff were congenial. Coop city store was close by making it convenient to buy whatever you need.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would definitely stay here on our next visit
This was an exceptionally nice hotel in the perfect location. Just a short walk from the train station and close to everything. My husband and I enjoyed a romantic 2 days in this gorgeous little city. We took the train to Mt. Pilatus and really enjoyed the cheese fondue locally. The room was spacious and elegant. The bedding was very comfortable.
Stayed 2 nights in Oct 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautiful building right on the water. Back of the hotel faces a cobblestone square which leads to old town. So convenient to everything. Staff at front desk could not have been more helpful with a walking map and booking ticket for a boat tour.
Stayed 1 night in Oct 2024

10/10 Excellent

Athena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Gaurish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel with great location in Lucerne. 8 min easy walk from Train station. Staff is super friendly and very helpful. Rooms are SO big and we booked a superior on the river. Best hotel room we have had in our two week trip in Italy and Switzerland
Stayed 3 nights in Oct 2024

10/10 Excellent

Dinah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay in a beautiful city. The staff is wonderful - professional, friendly, and helpful. This hotel has a central location in old town Lucerne with a view of the river and the Chapel Bridge. It is a very nice property and is very walkable. The bar and restaurant are very good. This was our second stay here.
Stayed 2 nights in Oct 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel and perfect if you want to indulge in the highest level of pampering. The location is amazing. We had a balcony room overlooking Lake Lucerne and directly facing the old Jesuit church. Great location and very quiet. The team at the front desk was very friendly and helpful. We especially appreciated Samira who went out of her way to be welcoming and very helpful with our many questions. This hotel scores a perfect “10” and we highly recommend it. Thanks for a great stay.
Stayed 3 nights in Oct 2024

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious and it had wonderful views of the tower bridge and the Jesuit baroque church. My husband also enjoyed sitting out in the balcony.
Stayed 2 nights in Oct 2024

6/10 Okay

Kelley R

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
This was located in the heart of old town Lucerne on the canal of the lake. There really isn't a view of anything but the canal and the shops on the other side. Rooms were nothing special. We had a suite and the furniture was stained and the towels were pretty thin. Shower was small and difficult to operate. Staff was exceptionally helpful and the food in the restaurant was excellent. Great location for going out for a stroll in any direction.
Stayed 7 nights in Sep 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Staff was awesome from the front desk to the bar staff.
Stayed 3 nights in Oct 2024

10/10 Excellent

Tosha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing hotel experience in Lucerne could not recommend more! The staff was amazing and well you can not beat the view.
Stayed 2 nights in Sep 2024

6/10 Okay

Sabine

There is a construction site in front of the hotel. Had I known I would not have booked here. First morning I thought I had woken up on the tarmac of a busy airport. They moved me to a quieter room next day, but I would make sure you are not anywhere near this construction. As to the rooms they are not that great, so/so given this hotels cost and class I would have thought it would have been much nicer. Hotel restaurant gets high ratings, service was good, but the best food is found outside of Lucerne outside of the tourist area....This hotel is close to the Train / Bus/ Boat station so you can do excursions on Lake Luzern and go to the mountains which are fantastic/amazing. Daytime front office staff was nice.
Stayed 4 nights in Sep 2024

10/10 Excellent

Hyun, Los Angeles

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Sharon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. The only negative was the squeaky floors. Close to train station and supermarkets
Stayed 3 nights in Sep 2024

10/10 Excellent

Anup

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly helpful and Very nice. Loved it.
Stayed 3 nights in Sep 2024

10/10 Excellent

andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible views
Stayed 2 nights in Sep 2024

10/10 Excellent

Michelle

Stayed 3 nights in Aug 2024

10/10 Excellent

Kimberly Lanae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location. Excellent food. Highly recommended.
Stayed 3 nights in Sep 2024

10/10 Excellent

Catherine, Bellaire

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel des Balances is a beautiful hotel with a wonderful restaurant and helpful staff. Their location is convenient to the train station and the center of Lucerne. I would highly recommend Hotel des Balances
Stayed 2 nights in Aug 2024

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strongly recommend a room on the water. The staff were amazing, the location is fantastic, and convenient to all dining options.
Stayed 3 nights in Aug 2024

10/10 Excellent

Michael

Stayed 2 nights in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Get a river view, grab a drink and sit on your balcony. Very comfortable with a great staff.
Stayed 2 nights in Aug 2024