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4.4 out of 5

"The reception,waiters are friendly.The hotel is clean and beautiful. " More

By a verified traveller on Sun 03 Oct 2021

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Deluxe Double or Twin Room, 1 Bedroom, Lake View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Junior Studio Suite, 1 Bedroom, Lake View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Room, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Double or Twin Room, 1 Bedroom, Lake View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Double Room, 1 Bedroom, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hotel De La Paix. During your stay, you're just a quick walk from Gabriele and Anna Braglia Foundation. You'll find features such as free WiFi in public areas, plus a restaurant and a poolside bar. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Enjoy a bite to eat at Neptune, a buffet restaurant with garden views
  • Continental breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 15-minute walk of LAC Lugano Arte e Cultura and Via Nassa
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Hotel De La Paix ratings based on 96 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel De La Paix

Everyone (39) Couples (34) Business (3) Family (9) Friends (1)
5 out of 5
The reception,waiters are friendly.The hotel is clean and beautiful.

Posted by on 3 Oct 2021

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Comment from Hotel Management

4 Oct 2021 by Barbara

Dear Amelita, It is our pleasure to read that that you were deeply satisfied about our hotel and you appreciated the friendly staff.We hope to welcoming you again really soon and in the meanwhile we send you our best regards from Ticino. Barbara D. Guest Relations

4 out of 5

Posted by on 6 Apr 2021

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4 out of 5

Posted by on 9 Dec 2019

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Comment from Hotel Management

11 Dec 2019 by Guest Relations-Martina

Dear Guest, thank you very much for your feedback! Looking forward to welcoming you again at the Hotel De La Paix, we remain With best regards from Switzerland!

5 out of 5
Staff was friendly and professional. The room was quiet and clean. I would stay again as location was excellent

Posted by on 26 May 2019

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Comment from Hotel Management

26 May 2019 by Martina-Guest Relations

Dear Guest, thank you very much for your review ! It is our pleasure to read that our quiet and clean rooms as well as the friendly Staff attitude and convenient location, have made your stay even better. We are looking forward to welcoming you again and we send you our best regards from Lugano. Guest Relations

4 out of 5
Nice hotel. Almost in the city centre. Lots of parkings available, easy to go with car.

Posted by , from Zürich on 23 Jul 2018

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Comment from Hotel Management

7 Aug 2018 by Miriam

Dear Eve, thank you very much for your feedback. We look forward to hearing from you, best regards, Guest relations

3 out of 5
Never a 4Star Hotel. Rather 3. Too much Group travelling. Sowith relation to the hotel rate is not convenient.

Posted by on 8 Oct 2016

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5 out of 5

Great Hotel, Comfortable & friendly helpful staff

Pros: Nothing was a real problem. Staff were all very friendly & very helpful. Reasonable location - a little far to walk in hot sun to and from centre.
Cons: See above
Location: Interesting city,.many nearby lakeside villages with good restaurants, lake cruises and walks all available.
Room 513, advertised as a suite but just one very large room. However balcony-terrace around two sides of the room with fantastic views of the lake, hills and town made it a superb room. Clean and modern bathroom, very comfortable bed with a solid mattress - I have a back problem which means I cannot sleep in a very soft bed. Only (minor !) problem was the armchair and settee in the sitting part of the room were old and the chair was uncomfortable.

Posted by , from Arzier Switzerland on 16 Jul 2016

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4 out of 5

Comfortable, well appointed hotel for a bargain price

Although not actually on the lake the hotel is only five minutes' walk from it. My room was comfortable and clean, the air conditioning effective and quiet. Breakfast was copious and could be eaten inside in the cool or outside on the terrace, and there is a pool. The staff were all friendly and helpful. All for £100. I've stayed in worse hotels for a lot more.

Posted by on 14 Jul 2015

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4 out of 5

Posted by on 2 Sep 2024

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Comment from Hotel Management

4 Sep 2024 by Barbara

Gentilissima Yvonne, La ringraziamo per aver condiviso la sua esperienza presso il nostro hotel.Siamo felici che abbia trascorso un bel soggiorno e non vediamo l'ora di rivederla.Cordialmente,Barbara D.Guest Relations

5 out of 5
.

Posted by , from Volketswil on 5 Aug 2024

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Comment from Hotel Management

7 Aug 2024 by Barbara

Lieber Rudolf,vielen Dank, dass Sie die Zeit genommen haben, ihre Erfahrung mit unserem Hotel online zu teilen.Wir hoffen, Sie bald wieder bei uns begrüssen zu dürfen und Grüssen Sie herzlich.Barbara D.Guest Relations

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Business amenities include a business centre and 7 meeting rooms. Public spaces have free WiFi. Event space at this hotel measures 3498 square feet (325 square metres) and includes conference space. A seasonal outdoor pool, a library, and a terrace are also featured at Hotel De La Paix. This Belle Époque Lugano hotel is smoke free.

  • 1 building
  • 131 guestrooms or units
  • 6 levels
  • 3498 sq ft of conference space
  • 325 sq. m of conference space
  • Built in 1905
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Train station: Lugano-Paradiso (0.9 km / 0.6 mi)

Room Amenities

Hotel De La Paix offers 131 air-conditioned accommodations with minibars and a safe. LCD televisions are featured in guestrooms. Bathrooms include baths or showers, dressing gowns, slippers and bidets. This Lugano hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Coffee maker
  • Bath or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 10:30 AM.

Neptune – Overlooking the pool and garden, this buffet restaurant only serves breakfast.

Bistrot – This restaurant serves lunch and dinner. A children's menu is available. Open selected days.

La Cupola – On-site lobby lounge. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Boat tours nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: CHF 35 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Eurocard and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer on-site COVID-19 testing
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 6
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.40 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: CHF 0.15 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately CHF 30 for adults and from CHF 30 for children
  • Pet fee: CHF 35 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • De La Paix
  • De La Paix Lugano
  • Hotel De La Paix Lugano
  • Hotel Paix Lugano
  • Hotel Paix
  • Paix Lugano
  • Hotel De La Paix Hotel
  • Hotel De La Paix Lugano
  • Hotel De La Paix Hotel Lugano

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:00 AM to 8:00 PM
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.