2/10 – Ungenügend
Theresa
Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
18. Nov. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I have previously stayed here at this property and it was decent. This stay was horrible. Upon check in the bathroom was dirty, the bath tub had hair in it and rust stains in the tub and on the sides. We notified housekeeping to clean our room since they don't automatically clean it everyday during your stay. When walking out of the hotel there were 4 housing keeping people cleaning on room, one was laying on the cart in the hallway on the clean linens, another was laying on the bed in the room sleeping and the others watching tv. Yet we got attitude about requesting our room to be cleaned. On our last morning of our stay we woke up to the ceiling in the bedroom falling. Pieces of the stucco paint was all over our bed and floor. There was a huge bubble on the ceiling as if there was water damage from the roof leaking. We contacted the front desk immediately and a guy came up and took pictures of the ceiling and floor, blown away as we were. Upon check out we were assured that management would be in contact regarding the ceiling issue. Management never called but the front desk lady did and was like sorry the manager can't really do anything but perhaps offer you up to a 50 dollar refund. I asked for the manager's name and phone number and the lady laughed and said KP. Like this is a serious matter. I had a baby in the room with me and thank GOD the paint didn't fall into her crib, who knows what was in the ceiling we inhaled. WOULD NOT recommend this hotel to anyone!!!!!