4/10 Poor
Michael
Travelled with family
25 Sept 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Really nice hotel and had a good stay in general. However, small issues really taint the experience of our stay. Firstly, they have some shops outside the main reception - all very nice shop keepers but after staying a very days it get tiresome having to say no to buying things. One shop sells fake products and extremely high price so my mother ended up getting ripped off. Considering they're on the hotel premises this is very disappointing. Due to their location you can't avoid them when go to and from your room and they're opening all the way till midnight. Everywhere you go in Egypt youll be having to deal with people selling things and services so disappointed that our hotel wasnt a safe place to relax away from this. In general, the hotel is at the higher end of prices in Luxor including food and drinks. Outside the hotel is a great shop at fair prices but there's is a flood of taxi drivers waiting to follow you as soon as you leave the hotel - again the hotel offers no protection or support from them. Our prearranged taxi for the airport didn't show so we had to get one organized by the hotel staff. This was at an extremely high price (nearly double our previous taxis) but was stuck so had to pay. Again frustrating that the hotel staff allowed them to quote this and not help it guests.
Michael
Stayed 5 nights in Sep 2024