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"Our room was lovely, very large, with two balconies and a wonderful view of Lyon. Everything was spotlessly clean and well furnished. " More
12 Feb 2023 by Reception team
Thank you for taking the time to share your experience in our establishment during your stay in Lyon. On behalf of the entire team, we would like to apologize if our service did not meet your expectation. Your satisfaction is very important to us, and we will use your feedback to make improvements to make sure we provide a better experience for our guests in the future.
13 May 2019 by Marion, reception manager
Dears sirs, thank you so much for taking some of your time to leave a comment and thank you for your kind words. We are glad to know that your stay in our hotel was as good as expected. I'll share your words to the housekeeping and the reception team. Looking forward to welcoming you again soon, Best regards
15 Oct 2022 by L’équipe du Pont Wilson
Dear Guest, Thank you for your valuable feedback. We are delighted to hear that you enjoyed your stay, and we appreciate your kind mention of our team’s quality service.We look forward to welcoming you back on a future visit to Lyon.Best regards,The Front Office Team
16 Jul 2022 by William
Sir, Thank you for your kind comment. We're happy that you enjoyed your stay in Lyon. Looking forward to welcoming you anytime soon. Regards, Reception Team.
29 Jun 2022 by Reception team
Sir, We are delighted you enjoyed your stay in Lyon as well as our hotel's team, we all sterving in giving the best possible experience for our guests. Looking forward to welcoming you soon. Regards.
18 Oct 2021 by Reception Team
Cher client, nous sommes désolés de lire votre commentaire faisant référence à votre expérience dans notre hôtel. Malheureusement en raison des restrictions dus à la pandémie mondiale nous étions obligés à mettre en place des nouvelles règles de distanciation dans les espaces communs. Pour cette raison, nous étions obligés de garder la distance entre les tables dans la salle du petit-déjeuner et pour respecter cela nous avons mis en place un système de réservation par créneaux horaires de 6h30 à 11h du matin. Depuis que nous avons établi cette système de réservation nous avons eu que de bons retours de la part de nos clients qui semblent avoir compris nos démarchent pour le bien de tous et qui ne manquent pas de nous féliciter pour notre organisation qui respecte au maximum les gestes barrières. Votre réservation n'incluait pas le petit déjeuner et comme l'heure ne vous convenait pas, nous avons tout de même essayé de trouver une solution adaptée à vos besoins, visiblement malgré nos efforts cela n'a pas suffi. Même le fait de vous avoir offert le petit-déjeuner que donc vous avez bien eu le temps de prendre dans la salle dédiée n’a pas pu vous faire changer d’avis sur nos services attentionnés, et pour cela, nous en sommes désolés. Vous n'avez pas demandé de geste commercial, mais nous étions contents de vous le proposer quand même. Par rapport au parking, votre ressentiment nous semble très étrange, sachant qu'au moment de la réservation il est bien indiqué qu’il est impératif de réserver pour une question de places limitées et surtout pour connaître les caractéristiques de votre voiture (poids maximum permis de 1900kg). De plus, le jour de votre arrivée nous vous avons permis de laisser votre voiture au parking le matin tôt, alors que pour tous les clients l'accès au parking se fait l'après-midi à partir de 15h suivant l’horaire du check in. Ici aussi nous vous avons offert le parking comme geste commerciale, une place de parking que vous avez utilisé bien plus longtemps que nos clients de l'hôtel. Un geste que malgré tous nos efforts n’a pas été apprécié et que vous avez oublié de le préciser dans votre commentaire. Nous regrettons que tous nos efforts aient été vains pour vous faire apprécier les services de notre Hôtel. A partir du mois de Janvier 2022, nous allons commencer la rénovation de la dernière partie de l’hôtel restant : Hall, Réception, salle du petit déjeuner. Nous allons entamer de gros travaux de rénovation : sol, mur, redistribution des pièces, modification et agrandissement de la salle du petit déjeuner…. Nous vous préparons de belles surprises…… Nous vous attendons pour vous faire découvrir notre nouveau LOBBY Fraîchement rénové à partir du 2ième trimestre 2022. De notre côté nous espérons vous revoir bientôt pour peut-être une seconde chance. Cordialement, L’équipe du Pont Wilson
5 Jan 2019 by Marion, chef de réception
Bonjour Madame, Monsieur, Merci beaucoup pour votre excellente note et cette magnifique photo de notre belle Basilique de Fourvière. Nous devinons que vous étiez en Suite Junior pour avoir cette vue, nous sommes ravis que vous en ayez profité comme vous l'espériez. Au plaisir de vous recevoir de nouveau, nos meilleurs voeux pour la nouvelle année. Très cordialement,
The property is closed between 21 December and 28 December.
A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. The eco-certified Best Western Hotel Du Pont Wilson also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Lyon hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
Best Western Hotel Du Pont Wilson offers 54 air-conditioned accommodations with minibars and laptop-compatible safes. This individually decorated and furnished accommodation has separate sitting areas. 42-inch LED televisions come with digital channels. Bathrooms include slippers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 11 AM.
Late-night fare is available from 24-hour room service.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This property has received its official star rating from the French Tourism Development Agency, ATOUT France.
