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Boutique Hotel Grote Gracht

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Boutique Hotel Grote Gracht

View from room
Superior Double Room | Minibar, in-room safe, iron/ironing board, rollaway beds
View from room
Free toiletries, hair dryer, towels
Family Room | Minibar, in-room safe, iron/ironing board, rollaway beds

Reviews

8.0 out of 10

Very good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Breakfast available
    Breakfast available
  • Pet-friendly
    Pet-friendly
  • Free WiFi
    Free WiFi

Explore the area

Map
Grote Gracht 56, Maastricht, 6211 SX
  • Vrijthof
    3 min walk
  • Dominicanenkerk
    3 min walk
  • Stadhuis
    3 min walk
  • Maastricht (MST-Maastricht - Aachen)
    12 min drive

Room options

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, iron/ironing board, rollaway beds

Superior Double Room

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Double Room

Minibar, in-room safe, iron/ironing board, rollaway beds

Deluxe Double Room

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Basic Double Room, 1 Double or 2 Single Beds, Garden View

Minibar, in-room safe, iron/ironing board, rollaway beds

Basic Double Room, 1 Double or 2 Single Beds, Garden View

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Single Room

Single Room | Minibar, in-room safe, iron/ironing board, rollaway beds

Single Room

  • 17 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Double Room, City View

Minibar, in-room safe, iron/ironing board, rollaway beds

Deluxe Double Room, City View

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Minibar, in-room safe, iron/ironing board, rollaway beds

Family Room

  • 65 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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About this property

Boutique Hotel Grote Gracht

Hotel with a 24-hour front desk, steps from Vrijthof
Along with a 24-hour front desk, this smoke-free hotel has a garden and a front desk safe. WiFi in public areas is free. Other amenities include a reception hall.
Boutique Hotel Grote Gracht offers 25 accommodations with minibars and a safe. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Boutique Hotel Grote Gracht. During your stay, you're just a quick walk from Vrijthof. Features include free WiFi in public areas and breakfast (surcharge). This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, locker space and a terrace
  • Guests speak favourably about the overall condition of the property and the central location
  • Steps from Vrijthof and Dominicanenkerk
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Boutique Hotel Grote Gracht, you'll find a terrace, a garden, and room service (during limited hours). WiFi is free in public spaces.

This 3-star Maastricht hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Languages

Dutch, English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking for EUR 25 per day; reservations required; discounts available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 22 for adults and EUR 12.50 for children

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Heating
  • Iron/ironing board on request
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:30 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 35

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 15.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 40 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.77 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 22 for adults and from EUR 12.50 for children
  • Nearby parking fee: EUR 25 per day (820 ft away)
  • Pet fee: EUR 15.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 35 (subject to availability)
  • Rollaway bed fee: EUR 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 3 stars.

Property is also known as

Sandton Hotel Pillows Maastricht
Sandton Pillows Maastricht
Boutique Hotel Grote Gracht Maastricht
Boutique Hotel Grote Gracht
Boutique Grote Gracht Maastricht
Boutique Grote Gracht
Grote Gracht Maastricht
Boutique Hotel Grote Gracht Hotel
Boutique Hotel Grote Gracht Maastricht
Boutique Hotel Grote Gracht Hotel Maastricht

Boutique Hotel Grote Gracht Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 137 out of 462 reviews" "
Rating 8 - Good. 222 out of 462 reviews" "
Rating 6 - Okay. 71 out of 462 reviews" "
Rating 4 - Poor. 23 out of 462 reviews" "
Rating 2 - Terrible. 9 out of 462 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend this hotel at all.
On our arrival we were asked to pay for our stay. I have explained that we paid already at the booking time in November 23. I also handed in the receipt via Hotels.com. to the young chap at the reception. This still wasn't satisfying for him and he was convinced we didn't pay. We were very tired after spending 10 hours of travelling to get to Maastricht and what we really wanted was to relax after long day spent on the plane and train. He made us to pay again!. After we got back home, I have requested a refund via Hotels.com, which agreed with us that we have paid the amount already back in November. Now, nearly 2 weeks later, we still haven't received our money back from this hotel! How ridiculous! Hotel itself is dated, bathroom leaking and stinky. There was a lot of noise coming from the outside dining area (we had the window opened as there was no air conditioning). Never again, worst experience ever!
Stayed 2 nights in Jul 2024

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large with en-suite facilities and kept the historic features of the property. Breakfast was good.
Stayed 3 nights in Jul 2024

8/10 Good

Donal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Staff super friendly and helpful. Room clean and fresh. Bed super comfortable so much so I overslept!
Stayed 1 night in Jul 2024

8/10 Good

Kerry

Travelled with partner
Liked: Cleanliness, staff & service
This is an old property that has been lovingly renovated. The bathroom was modern, the bed comfortable. The staff were very friendly and helpful. The accommodation is in the old part of Maastricht and is walking distance to everything. Perfect location. Would definitely stay here again
Stayed 4 nights in Jun 2024

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

8/10 Good

Toni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Bert

Stayed 3 nights in May 2024

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet! Friendly service! Clean and simple!
Stayed 1 night in May 2024

6/10 Okay

Claudia

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Wassili

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm in the city.
It is a gentle, quiet, peaceful and attractive hotel ideally located in the city.
Stayed 4 nights in Apr 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024

8/10 Good

Peggy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After reading reviews, I was worried about the hotel, but the place was charming and the staff wonderful, (especially Chip!) We stayed on the top floor with old exposed rafters from the 15 or 1600s. The basement and the road were built by Romans. The heat was fine once we figured out the radiators. Our bathroom was huge, bright, clean, great shower, and it had a door. Pay for a “superior” room for a great bathroom. Breakfast was good, great breads, and it doesn’t change, but most places don’t change up the breakfast. As in other reviews, street noise was quite noticeable, but for us it was sleepable until New Year’s Eve. The stone streets and close buildings act like an echo chamber. A garden facing room may have been better. That’s not the fault of the hotel. It could use some paint touch up. I would definitely stay there on my next visit to Maastricht.
Stayed 7 nights in Dec 2023

6/10 Okay

Ian

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

4/10 Poor

Ann

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Ontzettend veel straatlawaai. Kamer aan de straatkant op 2de verdiep. Enkele beglazing. Leek wel of het verkeer langs je bed reed.
Stayed 1 night in Oct 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

JIMENA SUSANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You have room service daily
Stayed 7 nights in Aug 2023

6/10 Okay

Megan

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Noticeably shabbier than our last visit (curtains not fixed to the rail, wardrobe broken, wall crumbling due to damp) and no hot water on one day. Would not stay again.
Stayed 2 nights in Aug 2023

2/10 Terrible

Cefas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023

8/10 Good

Mrs N M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Clean and comfortable.
Stayed 2 nights in Jul 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great family room with plenty of room. Clean and comfortable. It was great to have a fridge and coffee machine. Friendly and helful staff. Beautiful historic hotel.
Stayed 2 nights in Jun 2023

4/10 Poor

Keith

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Sadly this did not live up to the 'boutique' description. The good points were the location, the breakfast and the comfy bed - less good were the very steep stairs, the damp on the walls, the disastrous pillows and the meagre number of coffee capsules. For the price it did not deliver.

10/10 Excellent

Katarzyna

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We liked the style and how they renewed and endorsed old furniture to create the nice old climate.
Stayed 4 nights in Sep 2022