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Casa Nostra Motel Mackay

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Casa Nostra Motel Mackay

Reception
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Standard Room, Non Smoking | Premium bedding, pillow-top beds, iron/ironing board, free WiFi
Mini-fridge, microwave, coffee/tea maker, electric kettle
Laundry room

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping
  • Parking included
    Parking included
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
30 Nebo Road, West Mackay, QLD, 4740
  • Jubilee Park
    17 min walk
  • Mackay Enertainment and Convention Centre
    18 min walk
  • Caneland Central
    18 min walk
  • Mackay, QLD (MKY)
    6 min drive

Room options

View all photos for Family Room, Non Smoking, Kitchenette

Family Room, Non Smoking, Kitchenette | Premium bedding, pillow-top beds, iron/ironing board, free WiFi

Family Room, Non Smoking, Kitchenette

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Superior Room, Non Smoking, Kitchenette (Executive Queen Room)

Superior Room, Non Smoking, Kitchenette (Executive Queen Room) | Premium bedding, pillow-top beds, iron/ironing board, free WiFi

Superior Room, Non Smoking, Kitchenette (Executive Queen Room)

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

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About this property

Casa Nostra Motel Mackay

Motel with free parking, near Mackay Enertainment and Convention Centre
This smoke-free motel features an outdoor pool, conference space and concierge services. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, express check-out and tour/ticket assistance. Bathrooms are shared and housekeeping is available on request.
Casa Nostra Motel Mackay offers 21 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. Pillowtop beds feature premium bedding. 55-cm Smart televisions come with premium digital channels.

Guests have access to shared bathrooms. Bathrooms include a shower, complimentary toiletries and hairdryers. This Mackay motel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the motel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Casa Nostra Motel Mackay, you'll be within walking distance of Mackay Enertainment and Convention Centre. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Just a 2-minute drive from Mackay Regional Botanic Gardens and a few minutes from Pioneer Valley
Casa Nostra Motel Mackay offers its guests an outdoor pool, tour/ticket assistance, and a garden. Event space at this motel measures 30 square feet (3 square metres) and includes conference space. WiFi is free in public spaces. Casa Nostra Motel Mackay also features concierge services, laundry facilities, and express check-out. Self parking is free. You'll have access to the health club at a partner property. A complete renovation of Casa Nostra Motel Mackay was completed in March 2019.

This 4-star Mackay motel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free covered self parking on site

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 30 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No lift

More

  • 1 floor
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shared bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-cm smart TV with premium digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Freezer
  • Microwave
  • Mini-fridge
  • Toaster

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Laundry detergent

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 3 per cent for credit card payments
The front desk is open Monday - Friday (7:00 AM - 8:00 PM) and Saturday - Sunday (8:00 AM - 7:00 PM)
Guests will receive key retrieval information
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include window guards
This property's front desk is open during the following times:
  • Monday - Friday: 7:00 AM - 8:00 PM
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Casa Nostra Mackay
Casa Nostra Motel Mackay Motel
Casa Nostra Motel Mackay West Mackay
Casa Nostra Motel Mackay Motel West Mackay

Casa Nostra Motel Mackay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 54 out of 81 reviews" "
Rating 8 - Good. 13 out of 81 reviews" "
Rating 6 - Okay. 8 out of 81 reviews" "
Rating 4 - Poor. 2 out of 81 reviews" "
Rating 2 - Terrible. 4 out of 81 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Juanita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and quiet accommodation.
Stayed 6 nights in Jun 2024

2/10 Terrible

David

Travelled with family, Business traveller
Disliked: Amenities
I didn't stay here booked room n upon arrival said he don't take refunds nbthat he canceled my booking and am still waiting of

2/10 Terrible

Zachary

Business traveller
Disliked: Amenities
I just had emergency surgery at the Mackay hospital was about to go to the motel when they called me and said I had to get back onto Expedia to get my refund back because they had double booked the room so I tried calling tried email could not get on to anyone at all I had to arrange a room else and to say I was pissed off is a understatement so someone better call me and sort out my refund.
Stayed 1 night in Apr 2024

10/10 Excellent

Giuseppe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic nice and comfortable beds, staff went above and beyond. Room nice and tidy and clean, this is the second time I've stayed now and will definitely stay again
Stayed 1 night in Apr 2024

6/10 Okay

Karin

Liked: Cleanliness, staff & service
Adequate for the price charged! No complaints!
Stayed 3 nights in Mar 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is on a very busy road.
Stayed 5 nights in Oct 2023

4/10 Poor

Richard

Business traveller
Very noisey place , also insects like ants etc through the room .
Stayed 2 nights in Sep 2023

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 1 night in Aug 2023

8/10 Good

michael

Travelled with partner
Liked: Amenities
Great location, easy access from main road
Stayed 2 nights in Aug 2023

10/10 Excellent

Lesley

Stayed 1 night in Aug 2023

10/10 Excellent

Jessica

Stayed 1 night in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean facility, quiet environment. Fantastic value venue.
Stayed 1 night in Jun 2023

10/10 Excellent

Wenmei

Stayed 1 night in Jun 2023

10/10 Excellent

Tekee

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, close to bus stop, shops, and highway. Nice staff very polite and welcoming.
Stayed 1 night in May 2023

6/10 Okay

Ann

Liked: Amenities
Disliked: Staff & service
The room was renovated and very nice, A bit impractical to have the basin outside the bathroom and the small step up to the wet area is a tripping hazard. Although the room was very clean, there were tiny ants everywhere. I told the receptionist this and she didn't seem interested. The same receptionist charged me on arrival saying Expedia hadn't passed on payment for the room. This was refunded when I produced email evidence of payment. I think the receptionist is in the wrong line of work. She didn't smile once during our interactions. Not very welcoming and I wouldn't stay here again.
Stayed 1 night in May 2023

6/10 Okay

Leanne

Travelled with partner
Liked: Cleanliness
Property ok staff on duty very ordinary
Stayed 1 night in Apr 2023

6/10 Okay

Kelly

Disliked: Cleanliness
Stayed 3 nights in Apr 2023

4/10 Poor

Marlene Jennifer

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Bed was too hard and uncomfortable
Stayed 2 nights in Mar 2023

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful at reception. Great bed and facilities and very clean
Stayed 2 nights in Mar 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and comfortable with new fittings. Lovely to be greeted with a welcoming smile and chat
Stayed 1 night in Mar 2023

6/10 Okay

John

Travelled with partner
Liked: Staff & service, property conditions & facilities
Friendly staff. Very new and tidy. And quiet. A few things to remedy. Shower needs fixing. The slightest turn the wrong way goes from freezing to scalding (replace shower head). The beds are very hard (install a pillow top protector). A curfew of 8.00pm (not sure how you tell people they can’t go outside after a certain time). And finally, use a dish and you get billed $50 for cleaning (but where do you wash up? Bathroom sink?)

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient motel. The room was well equiped for our family's short stay.
Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

Emma

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2022