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Property Vine - Pacific Sands

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Property Vine - Pacific Sands

Apartment, 1 Bedroom | Living room | 32-inch Smart TV with digital channels, TV
Outdoor pool
Front of property
Laptop workspace, blackout curtains, iron/ironing board, free WiFi
Outdoor dining

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Barbecue grill
  • Parking included
  • Outdoor space
  • Laundry
  • Free WiFi

Explore the area

Map
3 Kirribilli Avenue, East Mackay, QLD, 4740
  • Ken Burgess Orchid House
    14 min walk
  • Artspace Mackay
    3 min drive
  • Harrup Park
    4 min drive
  • Mackay, QLD (MKY)
    9 min drive

Room options

View all photos for Apartment, 2 Bedrooms

Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Apartment, 2 Bedrooms

  • 71 sq m
  • 2 bedrooms
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for King Executive Room with Balcony

King Executive Room with Balcony | Laptop workspace, blackout curtains, iron/ironing board, free WiFi

King Executive Room with Balcony

  • 42 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Studio

Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Executive Studio

  • 40 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Apartment, 2 Bedrooms

Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Executive Apartment, 2 Bedrooms

  • 7 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Room Studio

King Room Studio | Laptop workspace, blackout curtains, iron/ironing board, free WiFi

King Room Studio

  • 40 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living room | 32-inch Smart TV with digital channels, TV

Apartment, 1 Bedroom

  • 62 sq m
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Quest Mackay on Gordon

Pool
Spa
Free WiFi
Air conditioning
4.5 out of 5, Wonderful, (372)
The price is CHF 142
for 1 room
includes taxes & fees
14 Jan - 15 Jan
Quest Mackay on Gordon

About this property

Property Vine - Pacific Sands

Stylish beach retreat with outdoor pool
Guests at this beach aparthotel will appreciate convenient on-site amenities such as barbecue grills and a picnic area. Each apartment provides a microwave and a coffee/tea maker, plus free WiFi and a Smart TV with digital channels. Additional amenities include a TV, a ceiling fan and a hairdryer. Weekly housekeeping is available.
Property Vine - Pacific Sands offers 51 air-conditioned accommodations with coffee/tea makers and a hairdryer. 32-inch Smart televisions come with digital channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a weekly basis.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Property Vine - Pacific Sands. During your stay, you'll be within walking distance of Harrup Park. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool. Built in 2015, this luxury aparthotel has 51 apartments over 8 floors. Each apartment offers free WiFi and a Smart TV.
  • Each apartment offers a Smart TV, a microwave and a coffee maker
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry and luggage storage
  • On-site recreation includes bicycles to rent
  • Just a 4-minute drive from Mackay Enertainment and Convention Centre and a few minutes from Harrup Park
As a guest of Property Vine - Pacific Sands, you'll find an outdoor pool, barbecue grills, and a vending machine. Public spaces have free WiFi. The luxury Property Vine - Pacific Sands also features a garden, a picnic area, and dry cleaning/laundry services. Self parking is free. You'll have access to the outdoor pool and health club at a partner property.

Smoking is allowed in designated areas at this 4.5-star Mackay aparthotel.

Languages

English

Property amenities

Beach

  • Beach nearby
  • Beach towels

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Window screens

Entertainment

  • 32-inch Smart TV with digital channels

Outdoor areas

  • Barbecue grill
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • Lift
  • Designated smoking areas

Services and conveniences

  • Blackout drapes
  • Guidebooks
  • Housekeeping (weekly)
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Restaurant dining guides
  • Vending machine

Location highlights

  • Near the airport
  • Near the ocean

Things to do

  • Bicycle rentals
  • Health club (partner property) nearby
  • Hiking/biking trails nearby
  • Outdoor pool (guest access) nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 51 units
  • 8 floors
  • Bicycle rentals
  • Built in 2015
  • Garden
  • Reception hall

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges AUD 2.90 for credit card payments
The front desk is open Monday - Friday (7:00 AM - 5:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
This property is not suitable for guests who are required to quarantine, due to the property's communal areas.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 150.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of AUD 2.90

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Friday: 7:00 AM - 5:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Direct Hotels Pacific Sands East Mackay
Direct s Pacific ds Mackay
Direct Pacific Sands East Mackay
Property Vine Pacific Sands
Direct Hotels Pacific Sands
Vine Pacific Sands East Mackay
Property Vine - Pacific Sands Aparthotel
Property Vine - Pacific Sands East Mackay
Property Vine - Pacific Sands Aparthotel East Mackay

Property Vine - Pacific Sands Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 189 out of 422 reviews" "
Rating 8 - Good. 142 out of 422 reviews" "
Rating 6 - Okay. 58 out of 422 reviews" "
Rating 4 - Poor. 20 out of 422 reviews" "
Rating 2 - Terrible. 13 out of 422 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

ASM

Liked: Cleanliness
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness
Property has potential but it's lack of cleaning and maintenance let's it down. This accommodation seems to be mostly shift workers short term stays with some residential, not for holidays. We tried to modify stay by moving back one day, Pacific Sands said no problem but we had to get Wotif to put it through. Wotif then made a big deal about it and claimed Pacific Sands would not respond so we either lost a nights stay or had to pay a large fee for the change. Upon arrival the reception at Pacific Sands had received nothing from Wotif and happily moved our dates by one day. A big thank you to the reception for doing that. We haven't used Wotif for some time and won't be using them again
Stayed 4 nights in Sep 2024

8/10 Good

Miller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The beds are too soft.
Stayed 1 night in Sep 2024

2/10 Terrible

Rodney

Business traveller
Disliked: Cleanliness
Stayed 2 nights in Sep 2024

10/10 Excellent

wayne

Travelled with partner
Liked: Property conditions & facilities
Quiet location
Stayed 2 nights in Aug 2024

10/10 Excellent

Judith

Liked: Cleanliness, property conditions & facilities
Very convenient place to stay as close to airport and to Mackay city centre.
Stayed 5 nights in Aug 2024

4/10 Poor

Alice

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Very dirty! The carpet had stains all over it and there was lots of dust. The walls need a repaint too!
Stayed 2 nights in Aug 2024

2/10 Terrible

Keith

Disliked: Cleanliness, amenities, property conditions & facilities
I got in late and the doors were locked so I was unable to check in to my room. I ended up having to go to a different hotel even though I had already paid for this one.
Stayed 1 night in Aug 2024

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very run down and dirty! We had to be moved from the first room due to airconditioner not working and musty/mould smell and the second room had the most putrid carpet and a dirty sock in the wardrobe.
Stayed 2 nights in Aug 2024

10/10 Excellent

Brady

Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay, well maintained, clean, tidy and quiet
Stayed 2 nights in Aug 2024

8/10 Good

Wyatt

Stayed 1 night in Jul 2024

10/10 Excellent

Kingsly

Stayed 3 nights in Jul 2024

8/10 Good

Michael

Liked: Cleanliness
Convenient
Stayed 6 nights in Jun 2024

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable and modern
Stayed 2 nights in Jun 2024

10/10 Excellent

Kingsly

Business traveller
Liked: Cleanliness, property conditions & facilities
Excellent reception polite and informative Very quite and close to all shopping beaches Fuss free stay everything required in a self contained apartment
Stayed 4 nights in Jun 2024

8/10 Good

Bhadra

Business traveller
Liked: Cleanliness, property conditions & facilities
Property doors are very hard to open. We need both hand to open the doors. When doors are open and close very noisy.
Stayed 23 nights in Jun 2024

6/10 Okay

Lydia

Disliked: Cleanliness
Stayed 1 night in Jun 2024

8/10 Good

Chentelle

Business traveller
Liked: Cleanliness, property conditions & facilities
Excellent customer service team
Stayed 3 nights in May 2024

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Do not stay here!
Advertised as 4 star. Room is underwhelming. Limited furniture/decorating, carpet stained, light fittings missing, throw pillows stained. Gross! Walls between rooms are paper thin. I was subjected to listening to a domestic dispute from the room next door, including the constant slamming of doors and children screaming for 3 and half hours. No info on after hour contact, complained in the morning and was told the after hour contact number is on the front door to the lobby - quite unsafe for a lone female traveller with a domestic dispute happening in the room next door and spilling out into the shared spaces. Reception didn’t care. I won’t be staying here again. Honestly a nightmare experience
Stayed 1 night in May 2024

10/10 Excellent

Belinda

Stayed 2 nights in May 2024

6/10 Okay

Wei

Stayed 1 night in May 2024

6/10 Okay

Catherine

Travelled with family
Liked: Room comfort
Pretty average
Rooms are tired, big red stain on the carpet, black marks on the wall. Receptionist was lovely when we asked for more towels and toilet paper as the rooms are not serviced every day. It is convenient to have some cutlery, crockery and the kettle, sandwich press, microwave and toaster.
Stayed 3 nights in Apr 2024

6/10 Okay

Dennis

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Upon arrival the front desk did not tell me any information just gave me the keys and sent me on my way I had to ask about every little detail which should have been provided welcoming me. I had no aircon for four days, when I called up about this issue they were not very accommodating and said they would not know when it will be fixed. Was fixed on last day however, communication was poor and I was not aware till before I checked out.
Stayed 5 nights in Apr 2024

10/10 Excellent

Judith

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The staff were excellent / nice quite apartment.
Stayed 7 nights in Apr 2024

6/10 Okay

Lynette Amy

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Property conditions & facilities
Condition of the property/rooms is not as good as photos show. Outside noise from cleaners and other guests - definitely not soundproof rooms. Toilet ran all day/night making water hammer noise. Cutlery and plates needed washing. Parking was good with adjacent vacant lot.
Stayed 2 nights in Apr 2024