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Oaks Mackay Carlyle Suites

4.0 star property

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Photo gallery for Oaks Mackay Carlyle Suites

Outdoor pool
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi
Fridge, microwave, electric kettle
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Free WiFi
  • Air conditioning
  • Laundry

Explore the area

Map
23 Alfred Street, Mackay, QLD, 4740
  • Ken Burgess Orchid House
    ‪9 min walk‬
  • Mackay Enertainment and Convention Centre
    ‪11 min walk‬
  • Artspace Mackay
    ‪12 min walk‬
  • Mackay, QLD (MKY)
    ‪8 min drive‬

Room options

View all photos for Hotel Room

Desk, laptop workspace, iron/ironing board, free WiFi

Hotel Room

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Fridge, microwave, electric kettle

Apartment, 2 Bedrooms

  • 70 sq m
  • Sleeps 4
  • 2 King Beds OR 4 Single Beds

View all photos for Apartment, 1 Bedroom

Desk, laptop workspace, iron/ironing board, free WiFi

Apartment, 1 Bedroom

  • 61 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Hotel Room (No Housekeeping)

Desk, laptop workspace, iron/ironing board, free WiFi

Hotel Room (No Housekeeping)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Bedroom Apartment (No Housekeeping)

Desk, laptop workspace, iron/ironing board, free WiFi

1 Bedroom Apartment (No Housekeeping)

  • 61 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms (No Housekeeping Service)

Fridge, microwave, electric kettle

Apartment, 2 Bedrooms (No Housekeeping Service)

  • 70 sq m
  • Sleeps 4
  • 2 King Beds OR 4 Single Beds

View all photos for 3 Bedroom Dual Key Apartment (No Housekeeping)

Fridge, microwave, electric kettle

3 Bedroom Dual Key Apartment (No Housekeeping)

  • 103 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed OR 1 Queen Bed, 1 King Bed and 2 Single Beds

View all photos for 3 Bedroom Dual Key Apartment

Fridge, microwave, electric kettle

3 Bedroom Dual Key Apartment

  • 103 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed OR 1 Queen Bed, 1 King Bed and 2 Single Beds

View all photos for 2 Bedroom Dual Key Apartment

Desk, laptop workspace, iron/ironing board, free WiFi

2 Bedroom Dual Key Apartment

  • 93 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Three Bedroom Dual Key Apartment

Desk, laptop workspace, iron/ironing board, free WiFi

Three Bedroom Dual Key Apartment

  • Sleeps 6
  • 3 King Beds

View all photos for Two Bedroom Apartment

Desk, laptop workspace, iron/ironing board, free WiFi

Two Bedroom Apartment

  • Sleeps 4
  • 2 King Beds

View all photos for Two Bedroom Dual Key Apartment

Desk, laptop workspace, iron/ironing board, free WiFi

Two Bedroom Dual Key Apartment

  • Sleeps 4
  • 2 King Beds

View all photos for One Bedroom Apartment

Desk, laptop workspace, iron/ironing board, free WiFi

One Bedroom Apartment

  • Sleeps 2
  • 1 Queen Bed

View all photos for Hotel Room

Desk, laptop workspace, iron/ironing board, free WiFi

Hotel Room

  • Sleeps 2
  • 1 King Bed

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About this property

Oaks Mackay Carlyle Suites

Hotel in Mackay with an outdoor pool
An outdoor pool, dry cleaning and tour/ticket assistance are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a front desk safe.
Oaks Mackay Carlyle Suites offers 37 air-conditioned accommodations with DVD players and a hairdryer. Rooms open to balconies. LED televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower.

This Mackay hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Oaks Mackay Carlyle Suites, you're just a quick walk from Ken Burgess Orchid House. You'll find features such as free WiFi in public areas, plus an outdoor pool and dry cleaning service.
  • Free WiFi
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Within a 15-minute walk of Ken Burgess Orchid House and Mackay Enertainment and Convention Centre
Oaks Mackay Carlyle Suites offers its guests an outdoor pool, tour/ticket assistance, and dry cleaning/laundry services. WiFi is free in public spaces. Oaks Mackay Carlyle Suites also features room service (during limited hours), a front desk safe, and a lift.

This 4-star Mackay hotel is smoke free.

Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Things to do

  • Outdoor pool

Family friendly

  • DVD player
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • LED TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Microwave
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Dryer
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 per cent for credit card payments
The front desk is open Monday - Friday (9:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 6:00 PM)
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 30 January 2025 to 28 February 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for AUD 20 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 20 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property's front desk is open during the following times:
  • Monday - Friday: 9:00 AM - 8:00 PM
Front desk staff will greet guests on arrival at the property.

Property is also known as

Oaks Carlyle Aparthotel Mackay
Oaks Carlyle Aparthotel
Oaks Carlyle Mackay
Oaks Carlyle
Oaks Carlyle
Oaks Carlyle Mackay
Oaks Mackay Carlyle Suites Hotel

Oaks Mackay Carlyle Suites Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 139 out of 345 reviews
Rating 8 - Good. 138 out of 345 reviews
Rating 6 - Okay. 39 out of 345 reviews
Rating 4 - Poor. 17 out of 345 reviews
Rating 2 - Terrible. 12 out of 345 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

MARK

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2024

10/10 Excellent

Axel

Stayed 1 night in Oct 2024

10/10 Excellent

Kadiatu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Elyce

Stayed 1 night in Sep 2024

6/10 Okay

Dodie

The overall interior was very unwelcoming - dark and dingey.
Stayed 1 night in Sep 2024

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, good value for money.
Overall good value for money, convenient location. Had a small issue with the TV not working, but no big deal as it was a late night stay anyway so I didn't bother contacting anyone about it. Would stay here again for the convenience on my next visit.
Stayed 1 night in Jul 2024

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helped me with an early check in
Stayed 1 night in Jul 2024

8/10 Good

Emma

Stayed 1 night in Jul 2024

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

2/10 Terrible

Nicole

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked online & came to the property to find they had no rooms & weren’t sure how the booking went through but were able to work it out & give me a beautiful 2 bedroom unit it was huge & beautiful!!
Stayed 1 night in May 2024

8/10 Good

Garry

Business traveller
Liked: Staff & service, amenities
The apartment was fine it was clean and had everything we needed. The only downside was the screen door to the balcony wouldn’t open properly, the tiles on the balcony floor were all lifting up and could be a trip hazard. The balcony also needed a good pressure clean.
Stayed 3 nights in Feb 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the interior and design of the 1 bedroom apartment we stayed in. My wife and I were pleasantly surprised that the apartment absolutely corresponded to the photographs presented on the hotel website. (It often happens that everything looks beautiful in the photo, but not in reality). All furniture is in excellent condition, clean, cozy, comfortable. Another nice addition is that the hotel is located near the Queen's Park, that is convenient for morning walks or exercise.
Stayed 1 night in Feb 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has everything you need for a short or extended stay! Its modern and up to date! Beds confortable! We did have issues with wifi and rooms not quite soundproof (apologies to the floor we were on my son was exceptionally loud and obnoxious. ) loved sitting on the balcony and watching the bats
Stayed 2 nights in Jan 2024

6/10 Okay

Daniel

Business traveller, Travelled with group
Noisy at night due to being near pub . Apartment only had 1 bathroom for 2 rooms

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booking and check-in were straight forward, easy and professional. Room: clean with exception of crockery (dishes) and glasses, which we had to wash. This may be a consequence of only a single sachet of dishwashing liquid and a single dishwasher capsule being provided for multi-day stays. Maybe the hotel would consider providing sufficient washing liguid/capsules for length of stay. Overall, the apartment was very clean, well appointed and quiet. We would recommend this property, and will stay again. Check Out: straight forward with no delays.
Stayed 3 nights in Nov 2023

6/10 Okay

Nick

Business traveller
Liked: Cleanliness
The position was not good. Bit of a walk to go anywhere
Stayed 2 nights in Nov 2023

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unit had everything we needed for our stay
Stayed 2 nights in Nov 2023

8/10 Good

Kathy

Liked: Cleanliness, property conditions & facilities
It suited our stay
Stayed 1 night in Sep 2023

6/10 Okay

Peter

Stayed 2 nights in Sep 2023

10/10 Excellent

Tim

Travelled with partner
Liked: Amenities
This was actually an extension to an original booking which I didn’t end up using. The reception staff were amazing with how they helped me at this time
Stayed 2 nights in Aug 2023

10/10 Excellent

Tim

Travelled with partner
Liked: Amenities
Friendly helpful staff at reception who went above and beyond to cater for my needs
Stayed 2 nights in Aug 2023