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Hôtel Casón del Tormes by HappyCulture

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hôtel Casón del Tormes by HappyCulture

Lobby sitting area
Reception
Front of property
Property entrance
Standard Double Room | In-room safe, desk, iron/ironing board, free WiFi

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Calle Del Rio, 7, Madrid, Community of Madrid, 28013
  • Plaza de España - Princesa
    1 min walk
  • Gran Via
    2 min walk
  • Lope de Vega Theatre
    4 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    23 min drive

Room options

View all photos for Superior Twin Room

Superior Twin Room | In-room safe, desk, iron/ironing board, free WiFi

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | In-room safe, desk, iron/ironing board, free WiFi

Superior Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room | In-room safe, desk, iron/ironing board, free WiFi

Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Triple Room

Triple Room | In-room safe, desk, iron/ironing board, free WiFi

Triple Room

  • 19 sq m
  • Sleeps 3
  • 3 Single Beds

Similar properties

Property entrance

Espahotel Plaza de España

Kitchen
Free WiFi
Restaurant
Air conditioning
4.1 out of 5, Very good, (776)
The price is CHF 239
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Espahotel Plaza de España

About this property

Hôtel Casón del Tormes by HappyCulture

Hotel with bars, steps from Gran Via
2 bars/lounges, a coffee shop/cafe and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Hôtel Casón del Tormes by HappyCulture offers 63 accommodations with a safe and free newspapers. Flat-screen televisions come with premium satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Madrid hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Hôtel Casón del Tormes by HappyCulture. During your stay, you're just a quick walk from Gran Via. You'll find features such as free WiFi in public areas, plus 2 bars and a coffee shop/cafe.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Enjoy a bite to eat at the coffee shop/cafe
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Gran Via and Plaza de España - Princesa
There's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces. A library, an arcade/games room, and multilingual staff are also featured at Hôtel Casón del Tormes by HappyCulture. Parking is available for a fee.

This 3-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
Room service is available.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 25 per night)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 13 for adults and EUR 13 for children
  • 2 bars/lounges
  • A coffee shop/cafe

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1965
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 13 for adults and from EUR 13 for children
  • Self-parking fee: EUR 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts major credit cards; cash is not accepted
Front desk staff will greet guests on arrival.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Cason Del Tormes Madrid
Casón Tormes
Casón Tormes Madrid
Hotel Casón Tormes
Hotel Casón Tormes Madrid
Hotel Tormes

Hôtel Casón del Tormes by HappyCulture Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 396 out of 914 reviews" "
Rating 8 - Good. 393 out of 914 reviews" "
Rating 6 - Okay. 88 out of 914 reviews" "
Rating 4 - Poor. 32 out of 914 reviews" "
Rating 2 - Terrible. 5 out of 914 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Wanderson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location 👌
Stayed 1 night in Aug 2024

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent. Staff was friendly, professional, and willing to help and suggest places to visit. Rooms are basic but it is what you can expect for the price. Halls carpets should be changed
Stayed 3 nights in Aug 2024

8/10 Good

Anna, Laval

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
My only complaint would be the Air conditioning, it was tapped at 19 and it would have been OK but it never got to 19 in the room. It got very very warm and was hard to sleep especially with it being 37 outside.
Stayed 2 nights in Aug 2024

6/10 Okay

Karlos

Travelled with family
Liked: Cleanliness
I may choose a different hotel next time.
This hotel was set back about 20 years I bet. The hotel had physical metal keys for the doors, which was a surprise. I had to carry around this giant plastic block that was attached to the key throughout the day. The elevators had the normal operating door and the exterior door, and the bathroom was set back a ways. The hair dryer was attached to the wall, easily 20 years old. It had duct tape on it to help the wires from fraying out. For our entire trip, we were most disappointed in this one.
Stayed 2 nights in Jul 2024

10/10 Excellent

Donna, Altadena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was quite big, especially compared to comparable lodging we stayed in during our trip to Spain. Air conditioning worked great, always cold water, sparkling water and coffee available in lobby. Lobby was cute and good sized. There was a bar on the premises, but it never appeared to be open - I think you had to ask the front desk for service if you wanted bar service. Breakfast was average but reliable. Good coffee! Would absolutely stay here again!
Stayed 5 nights in Jul 2024

6/10 Okay

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Very loud street noise. Garbage cans located outside our window and garbage trucks come in the middle of the night. You could hear noise from nearby rooms and the street.
Stayed 4 nights in Jun 2024

4/10 Poor

DARSHAN

Travelled with family
Disliked: Amenities, property conditions & facilities
There are a lot of options close to this place with better facilities, rooms are much smaller than what you think and the noise level is disturbing if you are looking for a good night sleep. Parking does not come included and it is 25 per night, you are better of using the public parking garage of which there are many optons
Stayed 2 nights in Jun 2024

10/10 Excellent

Napoleon

Liked: Amenities
The employees in special Antonio, great service, very good breakfast and very clean room
Stayed 3 nights in Apr 2024

10/10 Excellent

Francis, Dublin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay in Hotel Casón del Tormes. It is in a very central location and close to transport links. We paid in advance for a superior room and the room was very spacious and comfortable. The buffet breakfast was of good quality and had a good range of options including fresh fruit. There was a filtered water machine and a coffee machine (both free) in the lovely hotel lobby. We only stayed 2 nights, but we would have loved to stay for longer.
Stayed 2 nights in Apr 2024

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located conveniently near a metro station and right by the Gran Via. The main lobby is pleasant. They have complimentary coffee, tea and water (both flat and sparkling). We had some issues with our check in that were not the fault of reception but this seemed to distract the employee who checked us in. Because of this, he didn't tell us anything about the property. We had to continually come and ask about wifi, complimentary services, breakfast, etc. The rooms are okay, certainly nothing special. They were clean and included the essentials. All in all, it was a good option for our overnight stay in Madrid.
Stayed 1 night in Mar 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Very clean, and very quiet. We enjoy the stay.
Stayed 1 night in Mar 2024

8/10 Good

Randal, Elkhart

Travelled with partner
Great location to explore Madrid center
Stayed 1 night in Mar 2024

10/10 Excellent

Roberto, Garibaldi Highlands

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything worked well
Stayed 1 night in Mar 2024

8/10 Good

Eduardo

Liked: Staff & service, room comfort
Good size room!
Good location, Spacious room. Free water service. Hallway carpet is a little bit old... but other than that the room was very comfortable and clean
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Great hotel with very helpful staff, central perfect location and wonderful price. The hotel has everything you need, plus there is always water coffee tea and pastry in the lobby. We would totally recommend it.
Stayed 3 nights in Feb 2024

10/10 Excellent

Delyth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and staff really helpfull, breakfast was also great. Only 2miniutes walk from the main shopping street. Will definitely stay there again
Stayed 3 nights in Jan 2024

10/10 Excellent

MAHMOUD JAMAL MAHMOUD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

nina

Liked: Cleanliness, staff & service, property conditions & facilities
Really peaceful and convenient hotel to stay. Very close to all shopping areas! Staff were very friendly. I would definitely come back!
Stayed 7 nights in Dec 2023

8/10 Good

Masood

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

César

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 1 night in Oct 2023

4/10 Poor

Lauren

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Jeffrey

Business traveller
Room a bit dated but reasonably clean and comfortable. Common areas (corridor carpets, etc) on the dirty side. Location good but overpriced. Not much warmth from staff. Meh experience for $385/night.
Stayed 1 night in Sep 2023

8/10 Good

Ceaa, Palmetto Bay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to the center was excellent
Stayed 1 night in Sep 2023

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service
Location was good. Too expensive for a 3-star holet
Stayed 2 nights in Sep 2023

6/10 Okay

Sonia

Travelled with partner
Liked: Cleanliness, staff & service
Staff was great but I won’t stay at this property again, I had to request new towels because the ones given to us were in bad shape, had to ask for a new room, the first was smelling like someone smoked on it and also was too noisy, hotel too expensive for the quality you get
Stayed 3 nights in Sep 2023