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H10 Puerta de Alcalá

4.0 star property

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Photo gallery for H10 Puerta de Alcalá

Double Room, Terrace | Terrace/patio
Interior entrance
Room | Down duvets, minibar, in-room safe, individually furnished
Down duvets, minibar, in-room safe, individually furnished
Seasonal outdoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
Alcala, 66, Madrid, Madrid, 28009
  • Calle de Alcalá
    ‪1 min walk‬
  • Puerta de Alcalá
    ‪9 min walk‬
  • WiZink Center
    ‪11 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪21 min drive‬

Room options

View all photos for Deluxe Double Room, Terrace, City View

Deluxe Double Room, Terrace, City View | Down duvets, minibar, in-room safe, individually furnished

Deluxe Double Room, Terrace, City View

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Double Room

  • Sleeps 1
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Essential Double

Down duvets, minibar, in-room safe, individually furnished

Essential Double

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Quadruple Room, 1 Queen Bed with Sofa bed, Air conditioning (2 adults + 1 child)

Down duvets, minibar, in-room safe, individually furnished

Deluxe Quadruple Room, 1 Queen Bed with Sofa bed, Air conditioning (2 adults + 1 child)

  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Deluxe Double Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed and 1 Large Single Sofa Bed OR 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Superior Room (2 adults + 1 child)

Down duvets, minibar, in-room safe, individually furnished

Superior Room (2 adults + 1 child)

  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Triple Room

Down duvets, minibar, in-room safe, individually furnished

Deluxe Triple Room

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Large Single Sofa Bed

View all photos for Deluxe Triple Room

Down duvets, minibar, in-room safe, individually furnished

Deluxe Triple Room

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed OR 1 Single Bed

View all photos for Essential Single

Down duvets, minibar, in-room safe, individually furnished

Essential Single

  • 15 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Double Room, Terrace

Double Room, Terrace | Down duvets, minibar, in-room safe, individually furnished

Double Room, Terrace

  • 25 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed

View all photos for Superior Room

Down duvets, minibar, in-room safe, individually furnished

Superior Room

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Double Room Single Use

Double Room Single Use | Down duvets, minibar, in-room safe, individually furnished

Double Room Single Use

  • 18 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

View all photos for Double Room

Free toiletries, hair dryer, towels

Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Double Room Single Use, City View

Down duvets, minibar, in-room safe, individually furnished

Double Room Single Use, City View

  • 23 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

View all photos for Double Room, City View

Down duvets, minibar, in-room safe, individually furnished

Double Room, City View

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

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About this property

H10 Puerta de Alcalá

Eco-certified hotel with 24-hour business centre and seasonal outdoor pool
A restaurant, a bar/lounge and a poolside bar are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a snack bar/deli, a 24-hour business centre and a conference centre are on-site.
H10 Puerta de Alcalá offers 138 accommodations with minibars and a safe. Each accommodation is individually furnished. Beds feature down duvets. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at H10 Puerta de Alcalá. During your stay, you're just a quick walk from Calle de Alcalá. Free WiFi in public areas, a free manager's reception and a restaurant are available.
  • Free WiFi
  • Enjoy international cuisine while dining at Alcala Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Steps from Calle de Alcalá and 8 minutes on foot from Paseo de la Castellana
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 1076 square feet (100 square metres) and includes a conference centre. A seasonal outdoor pool, a terrace, and multilingual staff are also featured at the eco-certified H10 Puerta de Alcalá.

This 4-star Madrid hotel is smoke free.

The hotel hosts a free manager's reception daily.
H10 Puerta de Alcalá has a restaurant serving breakfast only.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: EUR 25 for adults and EUR 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Alcala Restaurant

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (1,076 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Individual furnishings
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The property’s pool will be closed occasionally due to private events on the terrace.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 October to 16 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 11 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

NH Alcalá
H10 Puerta de Alcalá Hotel
NH Alcalá Madrid
NH Puerta Alcalá Hotel Madrid
NH Puerta Alcalá Hotel
NH Puerta Alcalá Madrid
NH Puerta Alcalá
Nh Alcala Hotel Madrid
H10 Puerta Alcalá Hotel Madrid
H10 Puerta Alcalá Hotel
H10 Puerta Alcalá Madrid
H10 Puerta Alcalá
H10 Puerta de Alcalá Madrid
H10 Puerta de Alcalá Hotel Madrid

H10 Puerta de Alcalá Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 691 out of 1007 reviews
Rating 8 - Good. 246 out of 1007 reviews
Rating 6 - Okay. 47 out of 1007 reviews
Rating 4 - Poor. 12 out of 1007 reviews
Rating 2 - Terrible. 11 out of 1007 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff did a great job introducing someone new to Madrid.
Stayed 1 night in Nov 2024

10/10 Excellent

Jesus alfredo

Stayed 1 night in Oct 2024

8/10 Good

Patricia, Guatemala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress was very bad. Also the floor of our room was very uneven. The curtain was falling, so that we could not close it. Liked the common areas. Loved the roof top.
Stayed 2 nights in Nov 2024

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
H10 Puerta de Alcalá is a gem in the heart of Madrid. Its location is absolutely unbeatable, nestled near the iconic Retiro Park and within walking distance of some of the city’s most popular attractions. The hotel itself is immaculately clean and boasts a modern design that perfectly blends style and comfort. The staff are incredibly friendly, going above and beyond to ensure every guest feels welcome and cared for. Their attention to detail and warm hospitality truly set this hotel apart. In many ways, H10 Puerta de Alcalá surpasses even the experience offered by several nearby 5-star hotels, making it an exceptional choice for anyone visiting Madrid. Highly recommended! P.S. The rooftop has increible views for the sunset!
Stayed 1 night in Nov 2024

10/10 Excellent

Martin

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, friendly staff. Would definitely stay again on my next trip to Madrid.
Stayed 4 nights in Nov 2024

10/10 Excellent

Edson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2024

10/10 Excellent

Irwin

Stayed 1 night in Oct 2024

10/10 Excellent

Carlos

Stayed 1 night in Oct 2024

8/10 Good

Maria Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Maria

Stayed 1 night in Jul 2024

10/10 Excellent

Rolando

Liked: Staff & service, property conditions & facilities
Excellent proprrty in an excellent location
Stayed 1 night in Oct 2024

2/10 Terrible

sara i

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stilling cleaning service
Very disappointed, because I left something in my room and they said didn’t find it, so that is that there stilling, and nothing worse than that
Stayed 3 nights in Oct 2024

10/10 Excellent

Orlando

Stayed 1 night in Oct 2024

10/10 Excellent

Maria Fernanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay in this hotel, very new and well located, staff was greeat amd it also jas parking
Stayed 1 night in Oct 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property, nice stay, good price
We only stayed one night while in transit. However, there's great dining options, 5th Ave style shopping, and Retiro Park within short walks in the neighborhood. There are two grocery stores down the street - one Whole Foods type quality and the other a more common Kroger/Ralphs variety store. We took our coffee and yogurt on the hotels rooftop and watched the sun rise on our only morning there. Beautiful views of the city.
Stayed 1 night in Oct 2024

10/10 Excellent

Kyle, Columbia

Liked: Cleanliness, staff & service, property conditions & facilities
excellent all around property and experience.
Stayed 1 night in Oct 2024

10/10 Excellent

Miguel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Alejandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Oct 2024

10/10 Excellent

sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena atención en recepción
Stayed 1 night in Oct 2024

10/10 Excellent

Joel, Litte Ferry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in Oct 2024

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location for shopping, dining and quick access to the airport.
Stayed 1 night in Oct 2024

8/10 Good

Denise, DANBURY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop bar was amazing!! Staff very helpful and accommodating. We loved the view! The breakfast was plentiful and very tasty. The location is excellent and very walkable. Close to the Metro, the Hop on/Hop off Bus, a beautiful park and a number of very good restaurants. We were careful but always felt safe. Our room was very small. Just the basics for sure. Housekeeping did a very nice job.
Stayed 4 nights in Oct 2024

10/10 Excellent

annie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pequeña estadía en Madrid
La atención a la llegada fue rápida y efectiva. Los agentes del counter te pueden orientar en cualquier tipo de tema relacionados como Tiendas, teatro, tablados, etc. El cuarto súper bien arreglado las camas deliciosas, muy buenas almohadas.
Stayed 3 nights in Sep 2024

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024