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Hotel Cisneros

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Cisneros

Basic Double Room (Cama extra) | In-room safe, desk, blackout curtains, iron/ironing board
Lobby lounge
Front of property
Meeting facility
Meeting facility

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
Paseo de Pastrana, 32, Alcala de Henares, Madrid, 28803
  • Antiguo Hospital de Santa María la Rica
    12 min walk
  • Cibeles
    5 min walk
  • Alcala de Henares La Garena Station
    6 min drive
  • Madrid (TOJ-Madrid-Torrejon)
    10 min drive

Room options

View all photos for Standard Room, 1 Double or 2 Single Beds

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 Double or 2 Single Beds

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Double Room Single Use

In-room safe, desk, blackout curtains, iron/ironing board

Double Room Single Use

  • 17.9 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

View all photos for Basic Double Room (Cama extra)

Basic Double Room (Cama extra) | In-room safe, desk, blackout curtains, iron/ironing board

Basic Double Room (Cama extra)

  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

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includes taxes & fees
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About this property

Hotel Cisneros

Hotel in Alcala de Henares with 24-hour front desk and restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, a business centre, a meeting room and concierge services are on-site. Housekeeping is not available.
Hotel Cisneros offers 42 accommodations with a safe and a hairdryer. Plasma televisions come with cable channels.

Bathrooms include a shower and bidets. Guests can surf the web using complimentary wireless Internet access.

During your stay at Hotel Cisneros, you'll be within walking distance of Antiguo Hospital de Santa María la Rica. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Within a 15-minute walk of Antiguo Hospital de Santa María la Rica and Casa de la Entrevista
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room.

Public spaces have free WiFi. A terrace, a vending machine, and tour/ticket assistance are also featured at Hotel Cisneros. Parking is available for a fee.

This 3-star Alcala de Henares hotel is smoke free.

On-site venue – This restaurant specialises in Argentinean cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 9.90 per night)

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • No housekeeping service
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 9.90 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Cisneros Alcala De Henares
Cisneros Hotel
Hotel Cisneros
Hotel Cisneros Alcala De Henares
Hotel Cisneros Hotel
Hotel Cisneros Alcala de Henares
Hotel Cisneros Hotel Alcala de Henares

Hotel Cisneros Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 30 out of 94 reviews" "
Rating 8 - Good. 49 out of 94 reviews" "
Rating 6 - Okay. 12 out of 94 reviews" "
Rating 4 - Poor. 1 out of 94 reviews" "
Rating 2 - Terrible. 2 out of 94 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cómodo y agradable
La habitación era limpia, cómoda, amplia y agradable. Los trabajadores muy amables
Stayed 1 night in May 2024

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal stopover location in mid-Spain
We wanted an overnight stop halfway from Almeria to Santander without going into Madrid itself. The hotel was ideally situated just off the A2 and parking was available right outside the hotel. The restaurant attached to the hotel provided a late snack and drink when we arrived and a good value breakfast the next morning (4 Euros for a breakfast which included bacon and eggs!). Staff were attentive and helpful, the room was clean and comfortable and we would definitely stay there again. A short drive around the town in the evening indicated a place in which to spend a longer time so we will be planning a 2 day stopover next time!
Stayed 1 night in Mar 2019

2/10 Terrible

andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful experience
Staff was so rude did not want to help with anything they would also give dirty looks at foreigners. Their where ants in my room I was so unsatisfied if you tried to park the car they said it would be 90 euros per night which is out rages when you can find parking on the street I will never come back to this place or recommend anyone to stay their
Stayed 7 nights in Feb 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located for Madrid International Airport
Hotel Cisneros is a business-like establishment located about a 15-minute walk south of the city center. It is a great location for the night before or the night after a flight at Madrid Airport (10 miles west). Well removed from the main street and quiet. A number of small markets and bar-cafes are a two-minute walk away. Plenty of free parking. Strong wi-fi.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Front desk clerks did a fantastic job orienting is in a new city and offering recommendations for places to eat.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will go again
Wellworth visiting alcala de henares .world heritage place

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a historic town.
The historic town is lovely and full of amenities. The hotel staff and the the staff in the Fifty Fifty cafè are lovely and really helpful. Could have done with coffee and tea in the room.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An unfortunate nights stay.
Our stay was ruined by a student party who kept us awake with their noise throughout the night. On contacting reception the young girl did try to help, but without much success. Breakfast is to be missed, it is very poor even by continental standards. We got the impression that the hotel is struggling. Must praise the receptionist who was most helpful and spoke excellent English. Our evening meal was very average.

8/10 Good

Mileq4, Colombia

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel in Alcala city. 50 mins from Madrid
Very nice people and with a convenient restaurant next to the door.

8/10 Good

Ahuva, Orange, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable.
Clean and comfortable. Excellent location. Full of historical places to visit from the old Juderia, to the famous Complutense university, roman remains, the birth place of Miguel de Cervantes, and many more.

10/10 Excellent

Manuela, Tenerife

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Cisneros Wonderful
Wonderful hotel, great staff, enjoyable stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly hotel
I will be staying again ,staff were all very friendly rooms were clean

6/10 Okay

Verified traveller

Passable but nothing to write home about
Very friendly and helpful receptionist. Other than that not much reason to return. Alcala is pretty scary (very downmarket)...about the worst town I've seen out of two dozen places in Spain.

8/10 Good

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the center of beautiful Alcala de Henares
I would deffinitely recommend it however if you want to go to Madrid you have to take bus then the train which will take you directly to Atocha Station (total travel time about 1 hour). Very helpfull staff.

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
we were impressed with the service we received from staff. Breakfast was appropriate and refreshing that meet our needs. Hotel amenities were good and the location was near to the city centre.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay at Alcala de Henares
Nice hotel outskirt of Madrid. The room is good size and quite comfortable. Helpful and friendly staff. The old city of Alcala de Henares is definitely worth to visit.

8/10 Good

Paul, Salisbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Cisneros Alcala de Henares
Rooms clean and tidy, typical business type hotel. Coukd do with some English Channels on TV

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena opción
Hotel acorde a su categoría de 4 estrellas. Empleados amables, estancias limpias, buena terraza. Zona residencial pero con servicios cerca. Buen acceso al centro andando y por transporte público. Buenas salidas a carretera en coche. Echamos de menos la nevera y la caja fuerte en la habitación. El aire funcionó muy bien en plena ola de caloraunque era un poquito ruidoso
Stayed 1 night in Jul 2024

10/10 Excellent

PATRICIO

Stayed 1 night in Jul 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, room comfort
Repetiría visita
Muy buena experiencia, personal muy amable y servicial. El bar del hotel muy conveniente. Hay un paseo muy cerca precioso para una caminata después de cenar.
Stayed 1 night in Jul 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ha estado bien en general.
Stayed 3 nights in Feb 2024

8/10 Good

GINES

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Buena relación calidad precio, alrededores solitarios.
Stayed 1 night in Oct 2023