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Hotel Ciudad de Alcalá

2.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Ciudad de Alcalá

Double or Twin Room | In-room safe, blackout curtains, iron/ironing board, free WiFi
Interior entrance
Interior entrance
Double Room Single Use | In-room safe, blackout curtains, iron/ironing board, free WiFi
Interior entrance

Reviews

7.2 out of 10

Good

Popular amenities

  • Laundry
  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
C/ Cánovas del Castillo 4, Alcala de Henares, Madrid, 28807
  • Convent of San Juan de la Penitencia
    7 min walk
  • Teatro Salon Cervantes
    8 min walk
  • Plaza Cervantes
    9 min walk
  • Madrid (TOJ-Madrid-Torrejon)
    11 min drive

Room options

View all photos for Double or Twin Room

Double or Twin Room | In-room safe, blackout curtains, iron/ironing board, free WiFi

Double or Twin Room

  • 13 sq m
  • Sleeps 3
  • 1 Double Bed

Single Room

  • 14 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Triple Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

Triple Room

  • 15 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Bed OR 3 Single Beds

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Bathroom

Travelodge Madrid Alcala de Henares

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Free WiFi
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4.2 out of 5, Very good, (423)
The price is CHF 66
for 1 room
includes taxes & fees
2 Jan - 3 Jan
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About this property

Hotel Ciudad de Alcalá

Hotel in Alcala de Henares with 24-hour front desk and coffee shop/cafe
Along with a coffee shop/cafe, this smoke-free hotel has self parking and dry cleaning. WiFi in public areas is free. Other amenities include a 24-hour front desk, free newspapers and tour/ticket assistance.
Hotel Ciudad de Alcalá offers 30 accommodations with a safe and a hairdryer. 15-inch flat-screen televisions come with digital channels.

Bathrooms include a bath. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

During your stay at Hotel Ciudad de Alcalá, you're just a quick walk from Palacio Laredo. Features include free WiFi in public areas, plus a coffee shop/cafe and dry cleaning service.
  • Free WiFi
  • Enjoy a bite to eat at the coffee shop/cafe
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Steps from Palacio Laredo and 7 minutes on foot from Convent of San Juan de la Penitencia
There's a coffee shop/cafe on site. Public spaces have free WiFi. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Hotel Ciudad de Alcalá. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Alcala de Henares hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 8 per day)
  • Limited on-site parking

Food and drink

  • A coffee shop/cafe

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 15-inch flat-screen TV with digital channels

More

  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 10.6 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 8 per day
  • Rollaway bed fee: EUR 10.6 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hotel Ciudad Alcalá Alcala de Henares
Hotel Ciudad de Alcalá Hotel
Hotel Ciudad de Alcalá Alcala de Henares
Hotel Ciudad de Alcalá Hotel Alcala de Henares

Hotel Ciudad de Alcalá Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 13 out of 71 reviews" "
Rating 8 - Good. 26 out of 71 reviews" "
Rating 6 - Okay. 22 out of 71 reviews" "
Rating 4 - Poor. 5 out of 71 reviews" "
Rating 2 - Terrible. 5 out of 71 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Leah

Liked: Staff & service
Disliked: Cleanliness
Guests at the hotel were very noisy
Stayed 2 nights in Sep 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Marlon

Stayed 2 nights in Feb 2024

10/10 Excellent

Marlon

Liked: Amenities
Stayed 2 nights in Jan 2024

8/10 Good

Marlon

Stayed 1 night in Jan 2024

6/10 Okay

Chip

Liked: Cleanliness, staff & service
Never get a room on the bottom floor.
Stayed 3 nights in Sep 2023

6/10 Okay

Rodolfo

Travelled with family
Liked: Staff & service
Por el costo estuvo ok, nada espectacular.
Stayed 1 night in Sep 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Well positioned
The hotel is a bit tired and could do with a significant upgrade, although it is very well positioned for access to the train station and casco historico.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Near to the Train Station and the bus stops. It was easy to go to Madrid and they had buses to the Airport from 5.45am Reaching by 6.45am. so was all Good for my Transit. The bed could be better
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants and bars Walking distance to train approx mins and clean
Stayed 9 nights in Dec 2018

8/10 Good

Marlon, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price Location perfect-close to lots of restaurants/bars Coffee shops etc Around the corner from train station
Stayed 6 nights in Jul 2018

8/10 Good

Sheri

Liked: Staff & service, room comfort
An old "new" build in Alcala, great location.
This is in a great part of Alcala. Very close to the old district and bus stops right out front of the hotel. There are grocery stores close. The hotel itself is average for Spain. It is an older building, but without the old Spanish charm. If you can disregard the outside facade of the building, you can make yourself at home for a night or two. The rooms are small but accommodating.
Stayed 4 nights in May 2018

4/10 Poor

Karl, PA

Disliked: Cleanliness, staff & service
Cheap, and you get what you pay for
Walls are paper thin. I heard every conversation, party, and embarrassingly brief sex act. I understand that hotel staff can't do anything about street noise, but when the staff lives on site, they can and should do something about noisy guests at 3am. Don't stay here if you want to get any sleep.
Stayed 5 nights in May 2017

6/10 Okay

daniel

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Air conditioning was terrible. They had to move us from the room. In the new room the shower drain was clogged. Very poor internet. The owner or employee was always smoking on tje hallway and terrible smell all over the hotel. Not a 2 star hotel, I will give a minus 2. They need to remodel everything very old and dated, need complete remodeling but a good thing is the great location and can say a very comfortable bed.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
The hotel is located in the centre of the city, close to the rail station and shopping centres. The room was quiet and the bed was comfortable.

8/10 Good

MARI PAZ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Correcto
POSITIVO: Económico, limpio y camas cómodas. NEGATIVO: Sólo había un enchufe y estaba en el baño. A la habitación 206 no llegaba el WiFi.
Stayed 1 night in Aug 2024

4/10 Poor

Jesús María

Liked: Staff & service
Disliked: Property conditions & facilities
Muy viejo, poco espacioso,antiguo, poco iluminado, eso sí con toda una pared de espejos. Nos gustó la situación
Stayed 1 night in Jul 2024

8/10 Good

Manuel

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Verónica

Stayed 2 nights in Oct 2023

2/10 Terrible

tirso

Disliked: Cleanliness
Le falta condiciones
Stayed 4 nights in Oct 2023

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Nada en especial sólo que tuvimos un problema con el aire acondicionado y lo solucionaron super rápido.
Stayed 2 nights in Jun 2023

8/10 Good

Roberto

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2022