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4.5 out of 5

"Staff couldn’t do enough " More

By a verified traveller on Wed 02 Nov 2022

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Double Room with Extra bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Double Room with Extra bed, 2 Adults and 1 Child

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Double Room, Pet friendly

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

The breakfast at Hotel ILUNION Pio XII gets high marks from our customers. During your stay, you'll be within walking distance of Plaza de Castilla. Features include free WiFi in public areas, plus a restaurant and a gym.

  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the breakfast
  • Just a 4-minute drive from Santiago Bernabéu Stadium and a few minutes from Plaza de Castilla
  • Pets welcome for a fee (restrictions apply)

Hotel ILUNION Pio XII ratings based on 6 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel ILUNION Pio XII

Everyone (5) Family (1)
5 out of 5
Staff couldn’t do enough

Posted by on 2 Nov 2022

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Comment from Hotel Management

3 Nov 2022 by Juan A. García. Director.

Dear Alistair, Thank you for your opinion to Ilunion Hotels.We look forward to see you again very soon.Our best regards.

5 out of 5

Posted by on 12 Jan 2020

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Comment from Hotel Management

13 Jan 2020 by Juan A. García. Director.

Estimado cliente, Gracias por valorar Ilunion Pío XII de Madrid. Un placer y esperamos que puedan repetir muy pronto. Un cordial saludo.

4 out of 5
Overall we really enjoyed our stay. However, there is room for improvement with regards to the facilities. There was no ATM machine on site which made it a bit inconvenient walking for 10 minutes to get to the ATM machine. It would also have been very nice if we had clean bed sheets everyday. Overall a good environment and courteous staff.

Posted by on 21 Aug 2019

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Comment from Hotel Management

22 Aug 2019 by Juan A. García. Director.

Dear client, Thank you for you opinion to Ilunion Pío XII in Madrid. We are very glad that you enjoyed the stay and we take note to continue improving. Thank you again and our best regards.

3 out of 5

Posted by on 22 May 2022

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5 out of 5
Alles

Posted by on 3 May 2022

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Comment from Hotel Management

3 May 2022 by Juan A. García. Director.

Dear Oscar, Thank you for your opinion to Ilunion Pío XII. We hope to see you again very soon. Our best regards

5 out of 5

Posted by on 14 Apr 2022

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Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 6 meeting rooms are available. Public spaces have free WiFi. Event space at this hotel measures 4306 square feet (400 square metres) and includes conference space. A fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Hotel ILUNION Pio XII. Parking is available for a fee. This 4-star Madrid hotel is smoke free.

  • 1 building
  • 214 guestrooms or units
  • 7 levels
  • 4306 sq ft of conference space
  • 400 sq. m of conference space
  • Built in 2002
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Madrid Chamartín Station (1.4 km / 0.9 mi)
  • Metro station: Duque de Pastrana Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel ILUNION Pio XII offers 214 accommodations with a safe and complimentary bottles of water. Beds feature down duvets. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Down blanket
  • Pillow options
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.

Pio XII Restaurant – This brasserie serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6:00 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 30 per pet, per night
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards; cash is not accepted

This property uses solar energy, plus eco-friendly cleaning products

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property uses solar energy, plus eco-friendly cleaning products.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Water dispenser use by guests actively encouraged
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Renewable energy source - solar

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 17 for adults and from EUR 8.5 for children
  • Self-parking fee: EUR 18.00 per day
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Confortel Pio
  • Confortel Pio XII
  • Confortel Pio XII Hotel
  • Confortel Pio XII Hotel Madrid
  • Confortel Pio XII Madrid
  • Pio XII Confortel
  • Hotel ILUNION Pio XII Madrid
  • Hotel ILUNION Pio XII
  • ILUNION Pio XII Madrid
  • ILUNION Pio XII
  • Hotel ILUNION Pio XII Hotel
  • Hotel ILUNION Pio XII Madrid
  • Hotel ILUNION Pio XII Hotel Madrid

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.