"Very professional reception and staff. String across the board. The breakfast and gym could be upgraded a bit. " More
21 Jul 2017 by Emilio Zamoro. Assistant Manager.
Dear Gavin, Thanks so much for your kind comments and your positive feedback. We wish you had a nice trip back home.It will be a plesure to welcome you again in the near future. Warmest regards, Emilio Zamoro Assistant Manager
27 Sep 2016 by Assistant Manager
Dear Caroline, We would like to provide our sincere grateful for your recent visit to the Meliá Castilla and your positive score. We are sure that details are the difference so that I would like to apologize for the not changing your experience with the third dressing gown. I´m sure that your comments will make us improve. We´ll be delighted if you decide to come back again. All the staff remain at your entire disposal. Warmest regards, Emilio Zamoro
15 May 2023 by Guest Experience Team
Dear Toomas,Thank you for taking few minutes of your valuable time to share your recent experience with us. We are happy to know that we have achieved your maximum satisfaction in every way. It will be a pleasure to welcome you in a nearly future once again.Yours sincerely,
18 Feb 2018 by Javier Verdejo
Sehr geehrter Kunde, Vielen Dank für Ihre Bewertung auf Expedia. Wir freuen uns, dass Ihre Zufriedenheit hoch war. Wir hoffen, Sie bald wiederzusehen. Javier Verdejo. Guest Experience Manager
12 Jan 2018 by Javier Verdejo
Liebe Dena, Vielen Dank für Ihre positive Bewertung unseres Hotels. Es freut uns sehr das Sie Ihren Aufenthalt bei uns genossen haben und würden uns freuen Sie bald wieder bei uns begrüssen zu dürfen. Mit freundlichen Grüssen, Javier Verdejo. Guest Experience Manager
5 Dec 2017 by Emilio Zamoro. Assistant Manager.
Sehr geehrter Kunde, Vielen Dank für die Wahl Meliá Castilla und teilen Sie Ihre freundlichen Kommentare. Es ist unser Wunsch, bei jedem Besuch Ihre maximale Zufriedenheit zu erreichen und deshalb analysieren wir Ihre Worte mit dem Ziel der Verbesserung. Wir freuen uns, Ihren Besuch wieder zu genießen. Empfange einen herzlichen Gruß, Emilio Zamoro Assistant Manager
10 May 2017 by Emilio Zamoro. Assistant Manager.
Sehr geehrter Kunde, Wir freuen uns über Ihr Vertrauen in Meliá Castilla und seinem jüngsten Besuch in dem Hotel. Ihre Kommentare ermöglichen es uns, zu überprüfen, ob der Besuch hat alle Erwartungen nicht erfüllt ich auf uns haben könnte. Wir untersuchen, um seine Worte zu verbessern und zu hoffen, in einem bevorstehenden Besuch maximale Zufriedenheit des Hotels zu erreichen. Erhalten Sie einen herzlichen Gruß, Emilio Zamoro Assistant Manager
11 Oct 2016 by Javier Alcalde Assistant Manager
Cher client. Nous sommes très heureux de savoir que vous avez apprécié votre séjour. Merci beaucoup pour vos aimables commentaires et nous espérons vous voir bientôt. Cordialement
The following facilities are closed seasonally each year. They will be closed from 1 September to 15 June:
Melia Castilla offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Spa services, a terrace, and multilingual staff are also featured at the luxury Melia Castilla. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Madrid hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
Melia Castilla offers 909 accommodations with minibars and laptop-compatible safes. Beds feature down duvets. A pillow menu is available. Plasma televisions come with premium satellite channels and pay-per-view films. Bathrooms include designer toiletries, complimentary toiletries and hairdryers. This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:00 AM.
L'Albufera – This restaurant specialises in Spanish cuisine and serves lunch and dinner. A children's menu is available. Reservations are required.
Distrito 798 – This restaurant serves lunch and dinner. Reservations are required. Open daily.
Lobby Café – This café specialises in international cuisine and serves breakfast and light fare. Reservations are required. Open daily.
El Pelícano – This poolside restaurant specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
24-hour room service is available.
Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.
Children aged under 18 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility or hot tub.
Guests can pamper themselves by indulging in the on-site spa services. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector and window guards in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.