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Pestana CR7 Gran Vía Madrid

4.0 star property
VIP Access

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Photo gallery for Pestana CR7 Gran Vía Madrid

Exterior
Studio (CR7) | Minibar, in-room safe, desk, laptop workspace
Lobby
Deluxe Grand View | Minibar, in-room safe, desk, laptop workspace
Rooftop terrace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • Housekeeping

Explore the area

Map
Gran Vía 29, Madrid, 28013
  • Gran Via
    ‪1 min walk‬
  • Puerta del Sol
    ‪6 min walk‬
  • Plaza Mayor
    ‪10 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Grand View

Deluxe Grand View | Minibar, in-room safe, desk, laptop workspace

Deluxe Grand View

  • 28.5 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Cozy Room

Minibar, in-room safe, desk, laptop workspace

Cozy Room

  • 9 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Studio (CR7)

Studio (CR7) | Minibar, in-room safe, desk, laptop workspace

Studio (CR7)

  • 37 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, laptop workspace

Superior Room

  • 18.5 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Minibar, in-room safe, desk, laptop workspace

Premium Room

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Balcony

Premium Balcony | Minibar, in-room safe, desk, laptop workspace

Premium Balcony

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Grand View

Minibar, in-room safe, desk, laptop workspace

Premium Grand View

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium View

Premium View | Minibar, in-room safe, desk, laptop workspace

Premium View

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

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About this property

Pestana CR7 Gran Vía Madrid

Hotel with a fitness centre, steps from Gran Via
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli and a rooftop terrace are on-site.
Pestana CR7 Gran Vía Madrid offers 168 accommodations with minibars and a safe. 49-inch LCD televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include a shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Pestana CR7 Gran Vía Madrid. During your stay, you're just a quick walk from Gran Via. You'll find features such as free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy Italian cuisine while dining at Pizzeria
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the central location and the helpful staff
  • Steps from Gran Via and 6 minutes on foot from Puerta del Sol
Pestana CR7 Gran Vía Madrid offers its guests a fitness centre and a seasonal outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Pestana CR7 Gran Vía Madrid.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 7:00 AM and 10:30 AM.
Pizzeria – This restaurant specialises in Italian cuisine and only serves dinner.
Sports Bar – This sports bar only serves light fare. Open daily.
Rooftop Bar – On-site rooftop bar. Open daily.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (EUR 26 per day); discounts available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:30 AM on weekends; EUR 20 for adults and EUR 10 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Pizzeria
  • Rooftop Bar
  • Sports Bar

Things to do

  • Gym
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Free cot
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from October 11 2024 to May 17 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20 for adults and from EUR 10 for children
  • Nearby parking fee: EUR 26 per day(623 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in October.
  • Pool access available from 11:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pestana CR7 Gran Vía Madrid Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 658 out of 1000 reviews
Rating 8 - Good. 189 out of 1000 reviews
Rating 6 - Okay. 80 out of 1000 reviews
Rating 4 - Poor. 34 out of 1000 reviews
Rating 2 - Terrible. 39 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eddy, Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Jorge, Miami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and extremely clean, only discrepancy was Expedia picture of my room selection vs reality, the Deluxe category shows enough space for a sofa which was never in my room. AC in on of the rooms reserved was also either set too high ir not working at all, my friend expended 2 nights without sleeping according. Other than that the property is very convenient and would definitely repeat.
Stayed 4 nights in Dec 2024

2/10 Terrible

Maria Angela

Stayed 2 nights in Nov 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was quite impressed with the rooms modern amenities and on the amazing customer service.
Stayed 2 nights in Oct 2024

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pestana family
it was great
Stayed 4 nights in Nov 2024

6/10 Okay

Danielle Falcone da Rocha

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very nice location, VERY nice staff. The room we booked was the superior room, we arrived and it was stinky, we asked to change and the staff changed immediately (thank you!) Nice! The second room was exactly like the picture… but the first room was looking like the single room, there was barely space to pass between the bed and window. The breakfast was terrible, such a small room, seems you are eating together with other people and also people passing on your side (there is no room to pass between the tables), also very basic breakfast, some days they forgot to fill up the things and also forgot to add the information about the food… When you arrive, there is no lobby! You must take the stairs to take the elevator to the first floor where the reception is. Not really a hit!

6/10 Okay

Raymond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was OK.
Stayed 1 night in Nov 2024

10/10 Excellent

Krysia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centric and friendly helpful staff
Stayed 2 nights in Nov 2024

10/10 Excellent

Eddy, Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Yaile

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel and the staff
Stayed 1 night in Nov 2024

6/10 Okay

Jose

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Decepción absoluta
Cuartos súper pequeños e incómodos. Muy mal diseño de interiores.
Stayed 2 nights in Nov 2024

8/10 Good

Orfislandis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel in general is on good condition, the staff was great, they helped us to get the room early as we arrived at 6:30 in the morning, not that early but at least they did help. The room was super clean, small but very confortable. Nacho the guy who welcomed us was super nice , we always saw him helping all the guests, as well as the guy at the main door. Just want to mention two points that go against the hotel, one of them is the front desk area, it needs renovation, also the AC it’s set to be managed by the staff and sometimes it’s hot inside the room and you can’t lower the temperature; and this is one of the reasons we booked this hotel, to get our own AC. Other than that it’s good, but it again, a renovation on the reception area would be great.

2/10 Terrible

Aureliano

Travelled with family
Disliked: Staff & service, property conditions & facilities
El personal de muy bajo nivel, el botones en la entrada no nos brindo ayuda ni al llegar ni tampoco al salir, cabe mencionar que no era el mismo, hice un pedido room service y nunca llego
Stayed 4 nights in Nov 2024

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, no noise, good costumer service.
Location very convenient and with the window closed you don't get any noise. Excellent costumer service. Our requests were attended very quick. Wide breakfast selection. I would book again and recommend to everyone .
Stayed 4 nights in Nov 2024

10/10 Excellent

John

Stayed 1 night in Oct 2024

8/10 Good

Maria Katrina

Stayed 6 nights in Oct 2024

10/10 Excellent

Raul

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and very clean rooms
Stayed 2 nights in Nov 2024

6/10 Okay

Carlos

Liked: Cleanliness, property conditions & facilities
La habitación muy pequeña para un precio superior a los 250 dólares la noche. El desayuno muy justo. Falta calidad.
Stayed 2 nights in Nov 2024

10/10 Excellent

Bianca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my husband went to Madrid for a weekend from the US and decided to stay at this hotel. The staff was absolutely amazing. The room was clean, beds are comfortable and most importantly I felt safe. There’s a sports bar with rooftop and we stayed in the 6th floor and heard no noises in our room. The hotel is located in the center of La Gran Via which is very convenient. There’s stores, restaurants everywhere around this area. I would recommend this hotel 10/10!
Stayed 1 night in Nov 2024

6/10 Okay

Carlos

Liked: Cleanliness, property conditions & facilities
Habitación muy pequeña para un hotel de mas de 250 dolares la noche. Desayuno es muy limitado.
Stayed 1 night in Nov 2024

4/10 Poor

Ashley

Business traveller
Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Borja, Pembroke Pines

Stayed 4 nights in Oct 2024

4/10 Poor

Yarina

Stayed 3 nights in Oct 2024

10/10 Excellent

John

Stayed 1 night in Oct 2024