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Relais & Châteaux Heritage Madrid

5.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Relais & Châteaux Heritage Madrid

Bar (on property)
Deluxe Double Room | Bathroom | Designer toiletries, hair dryer, dressing gowns, slippers
Terrace/patio
Lobby
Junior Suite | Minibar, in-room safe, desk, blackout curtains

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
Calle Diego de León, 43, Madrid, 28006
  • Paseo de la Castellana
    7 min walk
  • U.S. Embassy
    10 min walk
  • Calle de Alcalá
    18 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    11 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, desk, blackout curtains

Deluxe Double Room

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Double Room, Accessible

Double Room, Accessible | Bathroom | Designer toiletries, hair dryer, dressing gowns, slippers

Double Room, Accessible

  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Family Room, Connecting Rooms (Deluxe)

Minibar, in-room safe, desk, blackout curtains

Family Room, Connecting Rooms (Deluxe)

  • 65 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, blackout curtains

Junior Suite

  • 32 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Family Room, Connecting Rooms

Minibar, in-room safe, desk, blackout curtains

Family Room, Connecting Rooms

  • 49 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Classic Double Room (Interior)

Minibar, in-room safe, desk, blackout curtains

Classic Double Room (Interior)

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Classic Double Room with Parking

Minibar, in-room safe, desk, blackout curtains

Classic Double Room with Parking

  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Double Room

Minibar, in-room safe, desk, blackout curtains

Superior Double Room

  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Triple Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Triple Room

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

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About this property

Relais & Châteaux Heritage Madrid

Luxury Madrid hotel in Salamanca with a 24-hour front desk
This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Relais & Châteaux Heritage Madrid offers 46 accommodations with iPod docking stations and minibars. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, dressing gowns, slippers and designer toiletries.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include a hairdryer and free toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Relais & Châteaux Heritage Madrid. During your stay, you're just a quick walk from Paseo de la Castellana. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Just a 3-minute drive from Santiago Bernabéu Stadium and a few minutes from Gran Via
  • Airport shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Relais & Châteaux Heritage Madrid.

This 5-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 11:30 AM.
On-site venue – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Awards and affiliations

The property is a member of Relais & Chateaux.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: EUR 35 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV
  • IPod dock

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Weight limit: 15 lb per pet

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 35 per person
  • Airport shuttle fee: EUR 170 per vehicle (return, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Relais & Châteaux Heritage Madrid offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Heritage Madrid Hotel
Relais & Châteaux Heritage Madrid Hotel
Relais & Châteaux Heritage Madrid Madrid
Relais & Châteaux Heritage Madrid Hotel Madrid
Relais Châteaux Heritage Madrid
Relais & Châteaux Heritage Madrid Hotel
Relais & Châteaux Heritage Madrid Madrid
Relais & Châteaux Heritage Madrid Hotel Madrid

Relais & Châteaux Heritage Madrid Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 385 out of 450 reviews" "
Rating 8 - Good. 51 out of 450 reviews" "
Rating 6 - Okay. 9 out of 450 reviews" "
Rating 4 - Poor. 2 out of 450 reviews" "
Rating 2 - Terrible. 3 out of 450 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Jinbae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No VIP benefits !! No room upgrade. !! I am suspicious if the Expedia VIP status ever works for the room upgrade.
Stayed 1 night in Oct 2024

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Fantastic property. Great service and restaurant
Stayed 1 night in Sep 2024

10/10 Excellent

NICOLAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madrid’s Nest
Fantastic All good
Stayed 1 night in Sep 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location for shopping and dining.
Stayed 3 nights in Sep 2024

8/10 Good

Jeane

Travelled with group
Liked: Cleanliness, staff & service, amenities
The hotel was on a nice area , the room was really small, no bathroom door inconvenient I was traveling with some friends
Stayed 3 nights in Sep 2024

8/10 Good

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Aug 2024

10/10 Excellent

William

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, well located, super clean rooms.
Stayed 2 nights in Sep 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was PERFECT for our short trip to Madrid. We loved it so much that we want to come back just to stay at Relais & Châteaux Heritage again! Arian, Juan, Esebon, and A’lvaro were wonderful to us and gave us the most wonderful experience possible. Front desk is available 24/7!! We never had a single issue, and they were always willing to hail a cab for us for our day and night adventures in the city. The bathrooms were super clean. The bed was incredibly comfy, so comfy that my husband and I looked forward to our daily naps! 10/10! Highly recommend.
Stayed 2 nights in Aug 2024

10/10 Excellent

Evren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2024

10/10 Excellent

Gustavo, Santo Domingo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Extremely well located. Property is pristine. The staff were absolutely professional and friendly. Too notch. A true Relais & Chateaux experience. Can’t wait to be back in Madrid and stay here again.
Stayed 2 nights in Aug 2024

10/10 Excellent

Eron, Smyrna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing. The staff were extremely accommodating and friendly, and the room was fantastic. The bed was very comfortable and the AC was the best we have ever had in Europe. We will definitely stay there again in the future.
Stayed 2 nights in Aug 2024

10/10 Excellent

Elizabeth

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and room
Stayed 1 night in Jul 2024

10/10 Excellent

BRYAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eclectic
Stayed 3 nights in Jul 2024

10/10 Excellent

Robert, WESTON

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and hotel and restaurant were all amazing. Will be returning next time in Madrid.
Stayed 4 nights in Jul 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Frank, QUITO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and the staff are very kind.
Stayed 4 nights in Jul 2024

10/10 Excellent

Nada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

ana

They were beyond perfect
Stayed 1 night in Jul 2024

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment was inviting and upscale. Great service.
Stayed 4 nights in Jul 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Harley, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful and the hotel was spotless so well located and very comfortable
Stayed 3 nights in Jul 2024