Skip to main content
Beginning of main content
5.0 out of 5

"The service was really good, specially Leticia at the reception. She was very professional, attentive and always happy to help. " More

By a verified traveller on Fri 23 Jun 2023

Enter dates to see availability

Family Room, Connecting Rooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Classic Double Room (Interior)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Classic Double Room with Parking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Double Room, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Relais & Châteaux Heritage Madrid. During your stay, you're just a quick walk from San Camilo Hospital Quirón. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.

  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Just a 3-minute drive from Santiago Bernabéu Stadium and a few minutes from Gran Via
  • Airport shuttle service available for a fee

Relais & Châteaux Heritage Madrid ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Relais & Châteaux Heritage Madrid

Everyone (1) Family (1)
5 out of 5
The service was really good, specially Leticia at the reception. She was very professional, attentive and always happy to help.

Posted by on 23 Jun 2023

Was this review helpful to you?
5 out of 5
Séjour parfait personnel d’une grande gentillesse très professionnel et efficace. Chambre très agréable belle décoration alliant luxe et confort. Magnifique salle de bains. Situation idéale. Difficile de trouver un point négatif à ce séjour. Hâte de revenir à Madrid pour y séjourner à nouveau. Merci au personnel d’avoir rendu ce séjour si agréable.

Posted by on 16 Dec 2018

Was this review helpful to you?

About the Relais & Châteaux Heritage Madrid

Location Calle Diego de León, 43, Madrid, 28006

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Relais & Châteaux Heritage Madrid. This 5-star Madrid hotel is smoke free.

  • 46 guestrooms or units
  • Conference rooms
  • Built in 2017
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Madrid Recoletos Station (2.3 km / 1.4 mi)
  • Metro station: Diego de Leon Station (0.4 km / 0.2 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Relais & Châteaux Heritage Madrid offers 46 accommodations with iPod docking stations and minibars. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, dressing gowns, slippers and designer toiletries. This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include a hairdryer and free toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • iPod dock
  • Flat-screen television
  • Bath or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 11:30 AM.

On-site venue – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Relais & Châteaux Heritage Madrid offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Weight limit: 15 lb per pet

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

Guests must contact this property in advance to reserve cots/infant beds

This property accepts credit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Diners Club and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

  • Service animals are allowed
  • Credit card pre-authorization
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property registry number - 09/433431.9/18
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 33 per person
  • Airport shuttle fee: EUR 170 per vehicle (return, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritage Madrid Hotel
  • Relais & Châteaux Heritage Madrid Hotel
  • Relais & Châteaux Heritage Madrid Madrid
  • Relais & Châteaux Heritage Madrid Hotel Madrid
  • Relais Châteaux Heritage Madrid
  • Relais & Châteaux Heritage Madrid Hotel
  • Relais & Châteaux Heritage Madrid Madrid
  • Relais & Châteaux Heritage Madrid Hotel Madrid

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Awards & Affiliations

The property is a member of Relais & Chateaux.

url importing http://www.ebookers.ch/Madrid-Hotels-Relais-&-Châteaux-Heritage-Madrid.h18184736-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Madrid-Hotels-Relais-&-Châteaux-Heritage-Madrid.h18184736-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.ebookers.ch/Madrid-Hotels-Relais-&-Châteaux-Heritage-Madrid.h18184736-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.