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4.5 out of 5

"Great hotel and staff, very plush. really nice area of Madrid to stay In " More

By a verified traveller on Sat 10 Mar 2018

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Junior Penthouse

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Junior Penthouse (single use)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Junior Suite, Corner

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Double Room Single Use

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Double Room Single Use

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Junior Suite, Corner (Single Use)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Tótem Madrid Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Paseo de la Castellana. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Puerta de Alcalá and U.S. Embassy
  • Airport, train station pick-up and train station drop-off shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Tótem Madrid Hotel ratings based on 6 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Tótem Madrid Hotel

Everyone (5) Couples (1)
5 out of 5
Great hotel and staff, very plush. really nice area of Madrid to stay In

Posted by on 10 Mar 2018

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Comment from Hotel Management

15 Mar 2018 by Hotel GM

Thank you for the great feedback out your stay in Madrid. We hope we will welcome you again, Sincerely M Andreu H General Manager

4 out of 5

Good location for sight seeing

Pros: As above
Cons: It suited us perfectly, so nothing
Location: The whole city was within walking distance. Very close to the lovely Retiro park.
Nice, comfortable hotel. Staff were lovely. We did not eat there so cannot comment about that but the bar was good, pleasant place for a drink.

Posted by on 10 Nov 2017

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Comment from Hotel Management

16 Nov 2017 by HotelManager

Dear Anonymus, Thanks a lot for taking the time to share your experience in our beautiful boutique hotel and for your kind words about our property. we hope to welcome you again very soon. Sincerely Hotel Manager

4 out of 5
I visited this hotel since opening several times: the service quality has since decreased substantially - especially regarding the breakfast service.

Posted by on 30 Oct 2017

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Comment from Hotel Management

14 Nov 2017 by HotelManager

Dear Anonymus, Thanks a lot for taking the time to share your experience in our hotel TÓTEM Madrid. We are sad to know your overall perception of our property is not as good as it was at the beginning as we have been doing a lot of efforts to increase our confort and service. We would like to discuss this in person, so please feel free to reach us out. Sincerely, HotelManager

4 out of 5

Nice Hotel in the center of Madrid.

Pros: Location.
Cons: See my comments above.
Location: Great for shopping in the Salamanca district.
Very small room, but excellent service. Breakfast a bit slow as you are served, rather than buffet style as is becoming the norm.

Posted by on 13 Jul 2017

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Comment from Hotel Management

17 Jul 2017 by HotelGM

Dear Anonymus, thank you for taking the time of sharing your experience at TÓTEM and for the rating you have given of your hotel stay. It is nice to hear you enjoyed the hotel location, as it is indeed one of the best locations in the city. Regarding hotel rooms, we have 5 different room categories of different sizes and features. Maybe in your next hotel stay you will have the chance to choose one of these room types. Thanks again, Best regards. M Andreu Hotel GM

5 out of 5
Tolle Lage, tolles Hotel. Das dem Hotel angegliederte Restaurant war etwas teuer unserer Meinung nach.

Posted by on 17 Apr 2019

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Comment from Hotel Management

22 Apr 2019 by HGRM

Dear Anonymous, Thank you for your excellent feedback about your recent stay at TÓTEM and for the good rating given. Hope to welcome you at our hotel very soon, Sincerely, Hotel Guest Relations Manager

5 out of 5
An sehr schöner Lage im Quartier Salamanca, perfekt für das Flanieren, Spatzieren und Shoppen. Sehr gute und schöne Restaurants in der Nähe.

Posted by , from Schweiz on 22 Oct 2018

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Comment from Hotel Management

23 Oct 2018 by Jonathan Levy

Dear Sandrine, First of all, we kindly thank you for your review. Reviews are very helpfull in order to create the best experience for our future clients therefore, we are very grateful. We are very pleased that you had a nice stay with us. In fact, Salamanca is a very nice location for restaurants and shopping. We will be happy to recommend you, on your next stay, nice restaurants in the neighbourhood that you haven't tried yet. We are looking forward to welcome you again in Tótem, Cordially

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury Tótem Madrid Hotel. For a fee, parking is available. This 4-star Madrid hotel is smoke free.

  • 1 building
  • 64 guestrooms or units
  • 5 levels
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Madrid Recoletos Station (1.1 km / 0.7 mi)
  • Metro station: Serrano Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle and train station pick-up
  • Parking: Self parking available for a surcharge

Room Amenities

Tótem Madrid Hotel offers 64 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. 43-inch flat-screen televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Luxury bedding
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 11 AM.

Tótem Madrid Hotel has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Segway rental/tour nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Tótem Madrid Hotel offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 77.0 per night.

Pet Policy

  • Pets: EUR 28 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Comprehensive food waste policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Security system
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately EUR 26 per person
  • Airport shuttle fee: EUR 75 per vehicle (one-way, maximum occupancy 3)
  • Self-parking fee: EUR 36 per night
  • Pet fee: EUR 28 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 77.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Totem Madrid
  • Hesperia Hermosilla Hotel
  • Hesperia Hermosilla Hotel Madrid
  • Hesperia Hermosilla Madrid
  • Totem Madrid
  • Tótem Madrid Hotel Hotel
  • Tótem Madrid Hotel Madrid
  • Tótem Madrid Hotel Hotel Madrid
  • TOTEM Madrid Small Luxury Hotels of the World

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

The property is a member of the Small Luxury Hotels of the World.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.