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4.0 out of 5
Very good!
See all 4 ebookers Reviews

"It’s a 5 star that could do with modernising. For example soft close cabinetry would be nice. It’s HVAC is not up to par. I had to ask the night watch ... " More

By a verified traveller on Wed 09 Mar 2022

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Suite, Terrace, City View

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

Junior Suite, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Superior Double Room Single Use, City View

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Superior Room, 1 Double or 2 Single Beds

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room, Terrace

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Villa Real, a member of Preferred Hotels & Resorts ratings based on 4 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Villa Real, a member of Preferred Hotels & Resorts

Everyone (2) Couples (2)
3 out of 5
It’s a 5 star that could do with modernising. For example soft close cabinetry would be nice. It’s HVAC is not up to par. I had to ask the night watchman to up the heat specifically for my room as it’s set centrally at one level fits all. The plus is the room was large and had a great view over the square. The breakfast staff deserve special mention for their dedication to the highest levels of service they are a credit to the manageress.

Posted by , from Exeter on 9 Mar 2022

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Comment from Hotel Management

10 Mar 2022 by Fran Mora, General Manager

Dear James, Thank you for taking the time to share your experience with us. Our team appreciates your compliments and are truly delighted to hear that you enjoyed your stay. We do carry out maintenance, whenever necessary to keep our facilities up to date, and have noted your comments for future improvements. We look forward to welcoming you back soon. Kind regards, Fran Mora, General Manager

5 out of 5
We were so grateful that the hotel let us check in at 12 instead of 3 after an overnight flight..The room was lovely and quiet..pity that the restaurant and bar were closed..the pool in the sister hotel was amazing but very expensive drink in the pool bar beer 8 euro and cocktail 15 euro. In a great location near the centre of Madrid..Overall i would definitely stay in this hotel again.

Posted by on 27 Sep 2021

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Comment from Hotel Management

28 Sep 2021 by Antonio Martín, Deputy Manager

Dear Sandra, Thank you for your positive review. We are so pleased that you received a warm welcome and professional service from our team members, they always do their best to satisfy the needs of our guests. We regret that due to the ongoing situation we are not able to open our restaurant and bar at the current time but hope that we can resume all our services very shortly. We have taken note of your comments for review. It would be a pleasure to welcome you back. Kind regards, Antonio Martín, Deputy Manager

4 out of 5

Posted by on 11 Jul 2022

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Comment from Hotel Management

14 Oct 2022 by Raquel Casado, General Manager

Dear Philippe,We would like to thank you for sending us your rating.We are glad we met your expectations.However, we would love to know what would have made your stay a perfect one.We hope to have the pleasure of seeing you again in the future. Kind regards,Raquel Casado, General Manager

4 out of 5
Super Lage, alles zu Fuss erreichbar; freundliches Personal

Posted by on 3 Nov 2019

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Comment from Hotel Management

4 Nov 2019 by Antonio Martín, Stellvertretender Leiter

Sehr geehrte Gäste, vielen Dank für Ihre Bewertung! Wir freuen uns sehr, dass Sie mit dem Aufenthalt in unserem Hotel zufrieden waren und dass unsere praktische Lage ein guter Ausgangspunkt für Ihre Erkundungen in Madrid war. Im Namen unseres Teams bedanken wir uns für Ihre lobenden Worte zu unserem Service. Wir hoffen, dass Sie schöne Erinnerungen aus Madrid mitnehmen und wünschen Ihnen eine erfolgreiche, neue Woche! Mit freundlichen Grüßen, Antonio Martín, Stellvertretender Leiter

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.