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Novotel Makassar Grand Shayla

3.5 star property

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Photo gallery for Novotel Makassar Grand Shayla

Minibar, in-room safe, desk, iron/ironing board
Sports facility
Exterior
Lobby lounge
Breakfast, lunch, dinner served; international cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Pool
  • Bar
  • Gym
  • Breakfast available
  • Laundry

Explore the area

Map
Jalan Charil Anwar N 28, Makassar, South Sulawesi, 90115
  • Monumen Mandala
    ‪2 min walk‬
  • Taman Anggrek Clara Bundt
    ‪10 min walk‬
  • Losari Beach
    ‪13 min walk‬
  • Makassar (UPG-Sultan Hasanuddin Intl.)
    ‪31 min drive‬

Room options

View all photos for Executive Room, 2 Single Beds

Minibar, in-room safe, desk, iron/ironing board

Executive Room, 2 Single Beds

  • 28 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 Double Bed

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Double Bed

  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 1 Double Bed

  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 2 Single Beds

  • 28 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds

Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Single Beds

  • 28 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 1 Double Bed

Minibar, in-room safe, desk, iron/ironing board

Executive Room, 1 Double Bed

  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Similar properties

Property entrance

Melia Makassar

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.6 out of 5, Wonderful, (52)
The price is CHF 52
for 1 room
includes taxes & fees
21 Feb - 22 Feb
Melia Makassar

About this property

Novotel Makassar Grand Shayla

Family-friendly hotel with full-service spa and fitness centre
This smoke-free hotel features a full-service spa, an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site. Housekeeping is available on request.
Novotel Makassar Grand Shayla offers 320 air-conditioned accommodations with minibars and a safe. 32-inch LED televisions come with cable channels. Bathrooms include a shower, slippers and hairdryers.

This Makassar hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.
The on-site spa has couples treatment room(s). Services include massages.
During your stay at Novotel Makassar Grand Shayla, you're just a quick walk from Monumen Mandala. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Steps from Monumen Mandala and 10 minutes on foot from Taman Anggrek Clara Bundt
  • Airport shuttle service available for a fee
Novotel Makassar Grand Shayla offers its guests a full-service spa, an outdoor pool, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and 8 meeting rooms. Event space at this hotel measures 5382 square feet (500 square metres) and includes a conference centre. A children's pool, spa services, and a library are also featured at the family-friendly Novotel Makassar Grand Shayla. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 3.5-star Makassar hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
On-site venue – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open 24 hours.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 150,000 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool

Family friendly

  • Children's pool
  • Free children's club
  • Free cot
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 8 meeting rooms
  • Business centre
  • Conference centre (5,382 square foot of space)

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Sofa bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 18 and older

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Novotel Makassar Grand Shayla

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 150000 per person
  • Airport shuttle fee: IDR 250000 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Novotel Makassar Grand Shayla offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Novotel Makassar Grand Shayla Hotel
Novotel Grand Shayla Hotel
Novotel Makassar Grand Shayla
Novotel Grand Shayla
Novotel Makassar Grand Shayla Hotel
Novotel Makassar Grand Shayla Makassar
Novotel Makassar Grand Shayla Hotel Makassar

Novotel Makassar Grand Shayla Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 21 out of 49 reviews
Rating 8 - Good. 15 out of 49 reviews
Rating 6 - Okay. 6 out of 49 reviews
Rating 4 - Poor. 5 out of 49 reviews
Rating 2 - Terrible. 2 out of 49 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Mohamed

Liked: Staff & service
Disliked: Cleanliness
Sheets were dirty. Elevator smelled bad.
Stayed 1 night in Oct 2024

8/10 Good

Nurwajedi

Stayed 1 night in Mar 2024

8/10 Good

Hassan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

2/10 Terrible

Patrick

Liked: Cleanliness
Disliked: Staff & service, room comfort
Service and customer care in need. Food not tasty
Terrible service at the front desk, seems like they don't really care about what you say or do not want to engage much. Question about the lounge on the 12th floor was ask and the front desk staff did not want to answer and ask us to go upstair to find out on our own .
Stayed 1 night in Jul 2023

2/10 Terrible

md amin siti noor'ain

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room cleaner was not honest! My husband bought 2 cartoon of cigarettes at Duty free shop, KLIA. When we were arrive at our home then he realized he missing 6 packs of cigarettes which are we put each cartoon of cigarettes in 2 different bags. He/she took 3 packs from each cartoon and it shows that the hotel's cleaner open our bags with intention. Luckily we didn't leave any valuable things inside the room. For those who want to stay here Pls make sure u use a pad lock to lock your bag before u leave the room.
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

6/10 Okay

Christian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
wont choose this hotel again
honestly, i dont expect this service from novotel, i dont really enjoy this place... some people got welcome drink but my family didnt get it... receptionist didnt smile at all, i dont know if she is tired or whatever. she ask me to stay until 2 pm to enter the room, and i was waiting until 2.10 pm but she didnt call me at all to enter the room until i decide to ask her about my room... i dont get a great service at all
Stayed 1 night in Dec 2021

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Alfred

Stayed 1 night in Jun 2021

6/10 Okay

Frido Ananta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stay was good only protocol of covid should be made better
Stayed 2 nights in Oct 2020

8/10 Good

Fony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comfortable Stay
We just had one night here after a stay in Toraja before a flight out. Walking distance to the fort and lots of food options around. The room was lovely and comfortable. Staff were always friendly and helpful. Breakfast had a huge variety and we were super impressed! Less than half an hour to the airport too.
Stayed 1 night in Dec 2018

10/10 Excellent

Eden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Good
All Good
Stayed 2 nights in Oct 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice omnfortable hotel
Check in staff were very friendly and helpful. Rooms comfortable.
Stayed 1 night in Oct 2017

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay at Novotel Makassar
Very pleasant stay at Novotel Makassar. Friendly staff Good room with comfortable bed Good central location No complaint
Stayed 3 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2017

10/10 Excellent

Sumihiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay at Makassaru
Shower was not hot enough. But overall worth stay. Happy to come back again.

10/10 Excellent

Sumihiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay at Makassar.
Spend very comfortable stay. Surely will stay again.

6/10 Okay

Verified traveller

DISAPPOINTED
Very poor room condition. Hotel hardly 2 years old (), aircond didn't work in room, had to change room. Twice, the room before and the room changed to, don't provide hand towels... both needed to ask.. Novotel new standard? Had dinner at its casual outlet.. very poor standard and not value for money. (Competitor Aryaduta has better offerings... if they can.. why can't Novotel Makassar..)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Maria Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in Makassar
I stayed at Novotel Makassar Grand Shayla for 10 days. The staff were very accommodating and willing to help with my concerns. The hotel is also located close to restaurants and convenience stores. Breakfast was also very good but they could probably do with a little more variety as the same food was served everyday.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
At par with Novotel chain.
Check-in was painless, room was clean and comparable to another Novotel hotels. Dinner buffet is preffereable to limited menu Some minor maintenance required; 2/3 of a closet door hinges were unattached, the temperature control kept blinking"Err" , so no clue what it was trying to set.

8/10 Good

Kishore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good, the staff friendly, the response also good