2/10 Terrible
Osman, Canterbury, Britain
5 Jun 2011
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A VERY FINE HOTEL
The Candia Maris is very well located just outside Iraklion at the start of the beach area. It has three outdoor and two indoor pools (restrictions apply: one outdoor pool is reserved for bungalow residents; one indoor pool is part of a spa complex for which charges are levied). It has several good restaurants, an excellent gym, a tennis court and even a chapel. The staff are very helpful & friendly. We had a superb room (373) which was not overlooked and had view of the sea. The free wi-fi supposedly available only in the lobby worked in the room too, which was an unexpected bonus. The room was cleaned regularly & thoroughly.
Nonetheless there were a few problems. Breakfast advertised as 7.30-10.30 actually closes at 10.00. Free car-parking (as advertised): NOT ANY MORE! The Spa is very expensive and you have to be a confident haggler to get a reduction after your initial visit (for which a reduction of 25 euros is given). The breakfast was good, apart from the coffee & fruit juices, both of which were found to be insipid. The beach-side Taverna opened irregularly and there was no live music as advertised; it was usually empty even when open.