We have been using VRBO at least twice a year for over a decade, with no problems. We have never had a bad owner or experience. A day into our stay we had to go and buy paper towels, toilet paper, and garbage bags as the property ran out of those supplies. We attempted to use the fireplace on the first day that we arrived and found the pilot light out and the ignitor did not light. We were able to get the pilot to light, but even after it was lit, the fireplace worked sporadically. The sliding door to the walk through bedroom was very difficult to open and close. A door knob to the upstairs bedroom was broken and off so that door was not able to latch. There were baby toys and food behind the dressers and dead bugs on the windows and sills.The mattresses were uncomfortable. Some had to put pillows under the fitted sheets to tolerate sleeping on them. It may sound like nitpicking, but we would like others to know the quality of sleep that they will get. The only check out instructions were to take the garbages to the dumpster. Not only did we do that, but we swept up the kitchen, wiped down the fridge, and put stuff back as we found it. We washed the towels and living room blankets, and put them in the dryer prior to leaving. After doing all of this the owner attempted to assess us for an additional cleaning fee. Luckily VRBO was able to see that the charge had no validity and canceled it immediately. Photo evidence is a must when it comes to fraudulent charges