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"The hotel is defo not 5star. It looks grand from the outside. The pool may give the look of a 5 star but it most certainly is not. I would not go back ... " More
9 Nov 2024 by Kenzi Menara Palace
Dear Behare,Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed the beautiful surroundings and the spacious pool area during your stay.We sincerely apologize for the issues you encountered regarding the sheets and the comfort of the pillows. Cleanliness and comfort are our top priorities, and your comments will help us improve our services. We will address these concerns with our housekeeping team to ensure that all guests receive the highest standards of comfort throughout their stay.We're also glad you found the breakfast and spa satisfactory, though we appreciate your suggestions for improvement. Your insights are invaluable as we strive to enhance our offerings.Thank you once again for your review. We hope to welcome you back in the future for an even better experience!Warm regards,Mrs. Ibtissam JAMILIGeneral Manager
3 Jan 2024 by Kenzi Menara Palace
Dear Otmar,Thank you so much for your 4/5 star review! We're thrilled you enjoyed your time at our hotel, especially the refreshing pool!We appreciate your feedback regarding the breakfast options. We're always looking for ways to improve, and your input is valuable to us. We hope to welcome you back soon and show you the improvements we've made!Sincerely,Mrs. Ibtissam JAMILIGeneral Manager
16 Nov 2016 by Mrs Ibtissam JAMILI, General manager
Dear guest, Thank you for choosing the Kenzi Menara Palace, also for the time you spend to share your brief comment with Expedia. I have noted carefully remark you have specified, and I will transfer each of them to the concerning department. In the wish to see you soon again among us,
All-inclusive room rates at Kenzi Menara Palace & Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Food and beverages
Not included
Some rates at Kenzi Menara Palace & Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Kenzi Menara Palace & Resort offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a health club. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A business centre and 10 meeting rooms are available. A children's pool, a terrace, and a complimentary children's club are also featured at the luxury Kenzi Menara Palace & Resort. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. This 5-star Marrakech hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Kenzi Menara Palace & Resort offers 236 accommodations with minibars and a safe. Rooms open to balconies. This accommodation offers separate sitting areas. LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, spring water baths, dressing gowns and slippers. This Marrakech hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
Restaurant L'Insensé – This buffet restaurant serves breakfast, lunch and dinner.
L'Orientaliste – On-site lobby lounge. Open daily.
Snack Pool Bar – This poolside café serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Saoussane – This restaurant specialises in Moroccan cuisine and only serves dinner. Reservations are required. Open selected days.
Cinecittà – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
24-hour room service is available.
An outdoor tennis court and a health club are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.
Children aged under 12 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has 4 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a steam room.
The spa is open daily. Children under 4 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Kenzi Menara Palace & Resort offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
