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Tru By Hilton Martinsburg

2.5 star property

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Photo gallery for Tru By Hilton Martinsburg

Terrace/patio
Room, 2 Queen Beds | Free WiFi, bed sheets
Lobby
Lobby
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Gym
  • Laundry
  • 24/7 front desk
  • Breakfast included
  • Free WiFi

Explore the area

Map
801 Snapp Street, Martinsburg, WV, 25401
  • Martinsburg Mall
    ‪4 min walk‬
  • Wonderment Puppet Theater
    ‪20 min walk‬
  • Triple Brick Museum
    ‪3 min drive‬
  • Martinsburg, WV (MRB-Eastern West Virginia Regional)
    ‪11 min drive‬

Room options

View all photos for Room, 1 King Bed

Free WiFi, bed sheets

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Room, 2 Queen Beds, Accessible (Roll-In Shower) | Bathroom | Towels

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Free WiFi, bed sheets

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Mobility, Hearing, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Free WiFi, bed sheets

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Home2 Suites by Hilton Martinsburg, WV

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.9 out of 5, Exceptional, (381)
The price is CHF 121
for 1 room
includes taxes & fees
19 Feb - 20 Feb
Home2 Suites by Hilton Martinsburg, WV

About this property

Tru By Hilton Martinsburg

Hotel in Martinsburg with free breakfast and fitness centre
A fitness centre, a business centre and laundry facilities are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk and express check-out.
Tru By Hilton Martinsburg offers 15 accommodations. Guests can surf the web using complimentary wireless Internet access.
Recreational amenities at the hotel include a fitness centre.
During your stay at Tru By Hilton Martinsburg, you're just a quick walk from Wurzburg Dog Park. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a business centre, laundry facilities and a car charging station
  • On-site recreation includes a gym
  • Just a 3-minute walk from Wurzburg Dog Park and 4 minutes on foot from Martinsburg Mall
  • Cats and dogs welcome for a fee
WiFi is free in public spaces. You'll find a business centre on site. Free breakfast is available daily. Tru By Hilton Martinsburg also features a fitness centre, laundry facilities, and express check-out. Free self parking is available.

This Martinsburg hotel is smoke free.

Guests are served a free continental breakfast daily from 6:00 AM to 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM

Things to do

  • Gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Towels provided

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

Property is also known as

Tru By Hilton Martinsburg Hotel
Tru By Hilton Martinsburg Martinsburg
Tru By Hilton Martinsburg Hotel Martinsburg

Tru By Hilton Martinsburg Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 84 out of 100 reviews
Rating 8 - Good. 9 out of 100 reviews
Rating 6 - Okay. 5 out of 100 reviews
Rating 4 - Poor. 0 out of 100 reviews
Rating 2 - Terrible. 2 out of 100 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

David John

Liked: Cleanliness, staff & service, property conditions & facilities
only negative is entrance isnt well defined.
Stayed 1 night in Nov 2024

6/10 Okay

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very loud. A lot of doors slamming late at night and people being loud above and beside our room.
Stayed 1 night in Nov 2024

2/10 Terrible

justin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice lady checked us in!
Stayed 1 night in Oct 2024

6/10 Okay

Robert

Business traveller
Incredibly nosy as they have rooms above their public balcony.
Stayed 1 night in Oct 2024

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean contemporary vibe. Everything we needed for a night’s stay. Breakfast was the only area that really needs improvement. It was the standard offering but not great quality.
Stayed 1 night in Oct 2024

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Oct 2024

10/10 Excellent

Diana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel
Stayed 3 nights in Oct 2024

10/10 Excellent

leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
New building, quiet, clean room! Recommend!
Stayed 1 night in Oct 2024

6/10 Okay

Amanda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
After we had settled in to our room. We realized a breaker had blown and we didn't have electricity in parts of our room. The desk clerk was attentive and responsive. We did get the night comped. Changing rooms is a hassle and I would recommend that staff check that rooms are operating as expected before guests arrive. Also, the EV stations are poor quality and could be upgraded. We were happy with the staff and their willingness to assist us.
Stayed 2 nights in Oct 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 1 night in Oct 2024

10/10 Excellent

Julianne, Charlton

Stayed 1 night in Sep 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casandra was kind and helpful. Went out is her way to give us a room ajoined with family Aldi staying. Good breakfast. Very clean

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night for a baseball tournament at Oatesdale park. 5 minutes away. The staff here was exceptionally friendly and helpful. Rooms were just what you need, clean and comfortable. My favorite was the shower with great water pressure. Kids had a blast playing pool in the lobby after the games. There were numerous restaurants behind the Walmart across the street. Would definitely stay here again.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tru by Hilton is great!
I always stay at Tru by Hilton. They are clean and the staff is always amazing.
Stayed 4 nights in Oct 2024

10/10 Excellent

Rhyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and safe, and all the folks working there were just wonderful. I will definitely stay here again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Deric

Stayed 1 night in Sep 2024

8/10 Good

Caitlin

Liked: Cleanliness, property conditions & facilities
Ok
The check in staff member wasn’t the friendliest but the keys worked when we got to the room. The bed was ok but the pillows were soft. There wasn’t additional blankets. There was a random long hair on the bathroom shower door. The shower was difficult to navigate because of the high pressure water (not complaining about water pressure) but the floor gets wet. Out of body soap in the shower. The breakfast is ok but nothing to write home about.
Stayed 1 night in Sep 2024

10/10 Excellent

Gary

Travelled with family
New decor compared to other hotels
Stayed 1 night in Sep 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the Tru design!
Stayed 4 nights in Sep 2024

10/10 Excellent

Jasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and feels new. Interesting/useful touches around the room. Common areas seem great with board games, pool table, working areas, and free breakfast with lots of seating.
Stayed 1 night in Sep 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice people, secure area, comfortable bed.
Stayed 1 night in Sep 2024