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Mesón de Santa Elena Hotel Galeria

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mesón de Santa Elena Hotel Galeria

Property entrance
Exterior
Deluxe Room | In-room safe, iron/ironing board, free WiFi, bed sheets
Terrace/patio
Meeting facility

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Spa
  • Room service
  • 24/7 front desk
  • Laundry

Explore the area

Map
Hidalgo 155, Centro Histórico, Mascota, JAL, 46900
  • Nuestra Senora de los Dolores Church
    3 min walk
  • Main Square
    3 min walk
  • Café Nápoles
    1 min walk
  • Puerto Vallarta Bus Terminal
    97 min drive

Room options

View all photos for Classic Room

Classic Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Classic Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Double Room

  • 25 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Junior Double Room

Junior Double Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Junior Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Room

  • 25 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Superior Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Mesón de Santa Elena Hotel Galeria

Hotel in Mascota with full-service spa and free breakfast
This hotel features a full-service spa, a restaurant and a bar/lounge. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a meeting room and concierge services.
Mesón de Santa Elena Hotel Galeria offers 15 accommodations with a safe and complimentary bottles of water. Flat-screen televisions come with cable channels.

Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include Swedish massages and massages. The spa is open daily.
During your stay at Mesón de Santa Elena Hotel Galeria, you're just a quick walk from Nuestra Senora de los Dolores Church. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 3-minute walk from Nuestra Senora de los Dolores Church and 3 minutes on foot from Main Square
Mesón de Santa Elena Hotel Galeria offers its guests a full-service spa. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A library, a terrace, and tour/ticket assistance are also featured at Mesón de Santa Elena Hotel Galeria. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Mascota hotel.

Guests are served a free continental breakfast daily from 7 AM to 11:30 AM.
Mesón de Santa Elena Hotel Galeria has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7 AM to 11:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Hardwood flooring in room
  • No lift
  • Smooth flooring in room
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 3.5 per cent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mesón de Santa Elena Hotel Galeria

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 3.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Front desk staff will greet guests on arrival.

We should mention

  • Children may not be eligible for complimentary breakfast.
  • Pets and service animals are not allowed on site.

Property is also known as

Mesón de Santa Elena Galeria
Mesón de Santa Elena Galeria Mascota
Mesón de Santa Elena Hotel Galeria
Mesón de Santa Elena Hotel Galeria Mascota
Mesón Santa Elena Hotel Galeria Mascota
Mesón Santa Elena Hotel Galeria
Mesón Santa Elena Galeria Mascota
Mesón Santa Elena Galeria
Meson De Santa Elena Galeria
Mesón de Santa Elena Hotel Galeria Hotel
Mesón de Santa Elena Hotel Galeria Mascota
Mesón de Santa Elena Hotel Galeria Hotel Mascota

Mesón de Santa Elena Hotel Galeria Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 33 out of 60 reviews" "
Rating 8 - Good. 16 out of 60 reviews" "
Rating 6 - Okay. 9 out of 60 reviews" "
Rating 4 - Poor. 1 out of 60 reviews" "
Rating 2 - Terrible. 1 out of 60 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Stayed 1 night in Aug 2024

8/10 Good

Bertha

Travelled with family
Liked: Cleanliness, staff & service
You can hear all the noisy around the neighborhood.
Stayed 1 night in Aug 2024

10/10 Excellent

Lillianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Lilia

Business traveller, Travelled with family
Stayed 1 night in Jun 2024

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención del personal. Excelente desayuno. y muy bonitos detalles en la habitaicón.
Stayed 2 nights in Apr 2024

8/10 Good

Timm, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel, very clean and a nice made-to-order breakfast included. The staff are pretty quiet and friendly, but only engage you when ask specific questions, even in Spanish. It is easily walkable to the principal Plaza. No AC so a little bit warm and there happened to be street construction occurring right around the hotel, which was a parking inconvenience but other than that not a problem.
Stayed 2 nights in Apr 2024

2/10 Terrible

Greg, Portland

Stayed 1 night in Mar 2024

8/10 Good

Antonio, Chula vista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel is over 200 years old. The rooms are spacious Ours had a private patio with a fountain. The staff was very accommodating. The cleanliness and decor was excellent. The rooms do not have air conditioning or heat, so I cannot imagine what it would be like during the summer or winter months. Only one issue I feel the price is too high for the location.
Stayed 2 nights in May 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally nice boutique hotel with a combination rustic and contemporary style. Customer service was excellent.
Stayed 2 nights in Apr 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Saifudin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A fantastic stay in a beautiful old building. Our room was beautifully appointed and we got a hearty hot breakfast. The SERVICE was amazing. Fernando greeted us like family and couldn’t do enough to make us feel welcome. Would stay here again in a heartbeat. Mascota, by the way, is well worth the trip
Stayed 1 night in Jan 2023

6/10 Okay

Aranza

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel is quite beautiful and the room we got was away from the main road, so pretty quiet. The one thing that was problematic was the heat. You get an oscilating fan (no A/C) and the room temp was just too much for comfort. The beds were hard and being so close to the mountains, there are all kinds of critters inside the room. Breakfast was included and delicious.
Stayed 1 night in Sep 2022

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 1 night in Jan 2020

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carolina
Wonderful experience for our 42nd wedding anniversary. Beautiful old Mexican hotel with antiques throughout. Very large room opening up to a vista of an orange filled tree and lush mountains. Very friendly staff and delicious breakfasts. Not to forget the dozen fresh red roses in our room and they didn't know it was a special occasion for us.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Saint José María Robles was born and lived in this house. What a blessing.
Stayed 1 night in Jul 2018

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely B And B in the heart of Mascota
This hotel is a gem. Lovely building, modern updates in the rooms but old world charm is preserved. Staff is very helpful. Breakfast was lovely. Will definitely stay here again!

10/10 Excellent

Patricia J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was lovely, the staff was charming. I would go back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very nice hotel near the plaza
A group of 10 of us stayed for two nights Mesón Santa Elena is an old colonial-era mansion about 4 blocks from the main plaza of Mascota. My room was very spacious and the decorations were nice. I had a king-size bed that was comfortable (unlike the usual slab of concrete that passes for a mattress in Mexico). The bathroom was also spacious, clean, and had a hair dryer and large towels. There was plenty of hot water in the shower, which is not always the case in Mexican hotels. The staff spoke only Spanish, but they were very attentive and helpful and they served a good breakfast. There were a few minor glitches. The room locks were difficult to operate until you got used to their quirks. One woman in my party managed to lock herself in her room because of her difficulty with the lock. The staff rescued her after a few minutes. The TV remote in my room didn't work and we discovered that it had only one of the two batteries required. Most of the channels got poor reception, but that may just be due to the relative remoteness of Mascota. Over all, the hotel was very charming and comfortable, although a bit pricey for Mexican hotels.
Stayed 2 nights in Oct 2017

10/10 Excellent

Arturo, Brentwood, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We loved it! The hotel is a perfect way to experience a different way of life. A throw back to simpler time when agriculture was the norm. Take in the views and serenity. Enjoy the luxuries of the late 19th century and dare to turn off your device for just one moment as you breathe in the aromas.
Stayed 1 night in Jul 2017

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming, friendly meson
We thoroughly enjoyed our stay and accommodations. The staff didn't speak English and our Spanish want great but they were friendly and helpful. The breakfast every morning was custom order and possibly the best meal all day with fresh fruit, coffee and tamales or chiliquias or enchiladas, etc. Finally the inner courtyard was a great place to just hang out in the evenings. Wifi could be weak in some areas but sufficient.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Location is O.K. if you have to go to Mascota
Their website states they speak English - They do Not speak any at all. They asked us to come back in 15 mins so they could clean the Jr Suite we requested. We came back in 30 and they were sweeping - inc. a dead roach - o.k. it's Mexico... The bathroom was remodeled with tile, quite clean, large shower and a double jettted tub! Fluffly towels with their logo, few toiletries and 2 bottles of water. However, no hot water! After letting it run for at least 30 mins. it did get a bit warm but there was only a trickle coming out of the shower head - no pressure. The coffee maker only had one tea bag and sugar packet. Did have a new flat screen TV (mostly in Spanish even after changing the menu settings) and a safe in the armoire. Also glad there was a blanket as it Cold at night. Was confused as to whether or not Expedia charged my card as they wanted me to pay cash for the whole amount so I did and have monitored my charge card.