Graha Ayu Hotel

3.0 star property

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Photo gallery for Graha Ayu Hotel

Outdoor pool
Front of property
Superior Room | Desk, rollaway beds
Terrace/patio
Lobby sitting area

Reviews

5.0 out of 10

Popular amenities

  • Pool
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Air conditioning

Explore the area

Map
Jl. Ismail Marzuki No.5, Mataram, Lombok
  • Mataram Mall
    ‪5 min walk‬
  • Lombok Epicentrum Mall
    ‪3 min drive‬
  • Islamic Center NTB
    ‪3 min drive‬
  • Lombok (LOP-Lombok Intl.)
    ‪42 min drive‬

Room options

Superior Room

  • 40 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Deluxe Room

  • 45 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Family Room

  • 45 sq m
  • Sleeps 4
  • 2 King Beds

About this property

Graha Ayu Hotel

Hotel in Mataram with 24-hour front desk and coffee shop/cafe
Along with an outdoor pool, this hotel has a restaurant and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a garden and a front desk safe are on-site.
Graha Ayu Hotel offers 93 air-conditioned accommodations with complimentary bottles of water and free toiletries. Cable televisions are provided.

Bathrooms include a combined bath/shower unit. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Graha Ayu Hotel, you're just a quick walk from Mataram Mall. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free Wi-Fi in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • Options for a bite to eat include a coffee shop and a restaurant
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe and 2 meeting rooms
  • Just a 5-minute walk from Mataram Mall and a 2-minute drive from Pura Meru
  • Airport shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. WiFi is free in public spaces. There are 2 meeting rooms available. An airport shuttle (available on request) is available for a fee. Graha Ayu Hotel also features an outdoor pool, a garden, and room service (during limited hours). Self parking is free.
Graha Ayu Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) on request
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Rollaway/extra bed

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Outdoors

  • Garden

Room amenities

Bedroom

  • Rollaway/extra bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 1 PM; check-in end time: 1 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Graha Ayu Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 250000 per vehicle (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Graha Ayu Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Graha Ayu Hotel Mataram
Graha Ayu Hotel
Graha Ayu Mataram
Graha Ayu
Graha Ayu Hotel Lombok/Mataram
Graha Ayu Hotel Hotel
Graha Ayu Hotel Mataram
Graha Ayu Hotel Hotel Mataram

Graha Ayu Hotel Reviews

Reviews

5.0
Rating 10 - Excellent. 1 out of 4 reviews
Rating 8 - Good. 0 out of 4 reviews
Rating 6 - Okay. 1 out of 4 reviews
Rating 4 - Poor. 0 out of 4 reviews
Rating 2 - Terrible. 2 out of 4 reviews

4.6/10

Cleanliness

6.0/10

Staff & service

4.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Tim R.

Disliked: Cleanliness, staff & service
dont do it
1 .the hotel was next to a couple of mosques,so you had praying on load speaker from 5 am ,5 times a day 7 days a week. 2.i left some money in a bag in a flight wallet ,locked the door and went to have a coffee ,came back to 2 cleaners in my room ,1 looking more like a lookout for the other , they remade the bed i slept in even though i was checking out and they remade the other bed that had food stains on it,when they left i noticed ,some of the money in the wallet id just counted was less than before i went for my coffee,taking some not all is a bit of a common trick over there so as to not raise suspicion and to make the victim second guess themselves,a common trick over there. 3. i was booked in for 7 days,i cancelled after 1st day am in the process of trying to get a refund.

6/10 Okay

Louise

Liked: Staff & service, room comfort
Ikke det bedste, ikke det værste
Dårlig wifi, og myrer overalt. Der var heller ingen liggestole ved poolen. Maden var også dyr. Servicen var i top og poolen var lækker.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
싸지만 친절한과 편안함
대체로 직원들이 매우 친절하나 청결은 조금 부족. 옆에 사원이있어 새벽에 기도음악으로 시끄러움. 하지만 힐링을 위한 여행이 아니라면 그 또한 장점일듯.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Horrible place. The pictures on this site is not even the same hotel. Do NOT stay here.