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Lombok Garden Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Lombok Garden Hotel

2 outdoor pools
Exterior
Reception
4 restaurants, international cuisine
Interior

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast available
  • Spa
  • Air conditioning
  • Room service
  • Laundry

Explore the area

Map
Jl. Bung Karno No.7, Mataram, Lombok, 83231
  • Mataram Mall
    5 min walk
  • Pura Meru
    2 min drive
  • Lombok Epicentrum Mall
    3 min drive
  • Mataram (AMI-Selaparang)
    13 min drive

Room options

View all photos for Cottage King Room

Cottage King Room | In-room safe, desk, free WiFi, bed sheets

Cottage King Room

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room Pool Access

Deluxe Twin Room Pool Access | In-room safe, desk, free WiFi, bed sheets

Deluxe Twin Room Pool Access

  • 33.1 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe King Room

Deluxe King Room | In-room safe, desk, free WiFi, bed sheets

Deluxe King Room

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Cottage Twin Room Pool Access

In-room safe, desk, free WiFi, bed sheets

Cottage Twin Room Pool Access

  • 37 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Cottage Twin Room

Cottage Twin Room | In-room safe, desk, free WiFi, bed sheets

Cottage Twin Room

  • 33.0 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Garden Suite King Room

Garden Suite King Room | In-room safe, desk, free WiFi, bed sheets

Garden Suite King Room

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | In-room safe, desk, free WiFi, bed sheets

Deluxe Twin Room

  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Cottage King Room Pool Access

Cottage King Room Pool Access | In-room safe, desk, free WiFi, bed sheets

Cottage King Room Pool Access

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Sasak Suite Room

Sasak Suite Room | In-room safe, desk, free WiFi, bed sheets

Sasak Suite Room

  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Garden Suite Twin Room

In-room safe, desk, free WiFi, bed sheets

Garden Suite Twin Room

  • 59 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Lombok Garden Hotel

Central hotel connected to the convention centre in Mataram with 4 restaurants
This smoke-free hotel features 4 restaurants, 2 outdoor pools and spa services. WiFi in public areas is free. Additionally, 24-hour room service, a children's pool and concierge services are on-site.
Lombok Garden Hotel offers 205 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. 32-inch LCD televisions come with premium cable channels. Bathrooms include a shower, slippers and complimentary toiletries.

This Mataram hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
With your stay at Lombok Garden Hotel, you're connected to the convention centre and just a quick walk from Mataram Mall. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and 4 restaurants.
  • Free WiFi
  • Enjoy international cuisine while dining at Flamboyan
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 5-minute walk from Mataram Mall and a 2-minute drive from Pura Meru
  • Airport shuttle service available for a fee
There are 4 restaurants on site. A computer station is on site and WiFi is free in public spaces. Lombok Garden Hotel offers its guests 2 outdoor swimming pools and a children's pool. An airport shuttle (available 24 hours) is available for a fee. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Lombok Garden Hotel.

This 3.5-star Mataram hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
Flamboyan – This restaurant specialises in international cuisine.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: IDR 75,000 for adults and IDR 75,000 for children
  • 4 restaurants

Restaurants on site

  • Flamboyan

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • Lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Lombok Garden Hotel

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 75000 for adults and from IDR 75000 for children
  • Airport shuttle fee: IDR 250000 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Lombok Garden Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Garden Hotel Lombok
Hotel Lombok Garden
Lombok Garden
Lombok Garden Hotel
Lombok Garden Hotel Mataram
Lombok Garden Mataram
Lombok Garden Hotel Hotel
Lombok Garden Hotel Mataram
Lombok Garden Hotel Hotel Mataram

Lombok Garden Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 2 out of 26 reviews" "
Rating 8 - Good. 9 out of 26 reviews" "
Rating 6 - Okay. 9 out of 26 reviews" "
Rating 4 - Poor. 5 out of 26 reviews" "
Rating 2 - Terrible. 1 out of 26 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
I loved staying here. I stayed 6 nights. The gardens and two pools are beautiful. There are fountains. The WiFi is great. The staff are nice. They have laundry service. It’s a tropical place in the city. I recommend it and hope to return.
Stayed 2 nights in Aug 2024

6/10 Okay

Fleur

Disliked: Cleanliness, amenities
The staff were friendly and helpful despite having limited English. The WiFi was intermittent. I sat at the pool to get a strong signal as I wasn't able to get one in my room. TV reception was fuzzy. The room itself was basic and tired. The bed sheets and towels had stains. The shower water was luke warm. There was plenty of breakfast options but they didn't cater to all tastes. The hotel was mostly used by locals.
Stayed 7 nights in Jun 2024

8/10 Good

Gino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad television 📺 reception
Stayed 2 nights in Jun 2022

6/10 Okay

Martyn

Liked: Cleanliness, property conditions & facilities
Been once !
Basically not a good area for finding any restaurants, old mall close by more modern need taxi for 2 miles each way. Pavements a challenge at 12 inches high, dotted with trees and missing manhole covers/slabs so you can disappear in the abyss of drains. KFC air con resto saved us and you can order as take out with free delivery. Grounds, rooms and pool were nice everything worked well. The gardens were large and beautiful. Only desperate thing was breakfast. Mostly hot lockers of Indonesian rice/curry/rice porridge. Fruit slices but on two mornings the papaya tasted like mouldy water . A nice little older waiter came to ask if we would like omelette. One two slice toaster with half a sliced loaf, communal butter jar where guests dipped knives to smother bread before toasting - all very messy along with the tables same coffee stains for two days. Nothing got replenished even when more guests used dining room, staff seemed to like to sit behind a big desk and look busy.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 1 night in Jul 2018

4/10 Poor

anynomous

Disliked: Cleanliness, room comfort
Nice facilities but worse room
Aircond not function well. Bathroom dirty. Get cheat by hotel taxi to gili trawangan

6/10 Okay

Pam, Hobart, Australia

Liked: Staff & service, property conditions & facilities
Centrally located with lovely expansive gardens
We spent 3 weeks at Lombok Garden while on business in Mataram. The hotel was in an ideal location for our needs and we particularly liked the expansive gardens, which are well maintained. We were originally in an older style bungalow overlooking the garden. That room was spacious but in need of maintenance. Because of ongoing internet access problems, we were upgraded to a room in the new part of the hotel, overlooking the pool. The downside was that the room, while modern, was much smaller, perhaps not suited for a longer stay like ours. Overall we were happy with our stay but there are some problems with service that need fixing (see below). The room was not thoroughly cleaned each day. The towels were thin and frayed, and toiletries, even toilet paper, were not regularly replenished. The pool towels were constantly 'habis' (run out). The young housekeeping staff, while friendly and kind, were in the habit of conducting loud shouted conversations across the two wings of the hotel, reverberating throughout the entire area. Dirty dishes from room service were regularly left lying outside rooms, often in the rain, for up to 24 hours. When we enquired about the possibility of another umbrella, we were told that only one could be supplied per room - even though the room sleeps two people.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough
With this price, this hotel was good enough. All that matters are the food on breakfast, not tasty at all, maybe because there are a lot of people stayed in this hotel so they couldn't taste the food properly before it served.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Sam, Western Australia

Economical hotel near best shopping in Lombok
We were happy with what we got for the price but do note that the staff's command of English is limited, WiFi intermittent and the hot water was not working in some rooms. The majority of guests were Indonesian or SE Asian so presumably hotel gears more towards this demographic than Western tourists.

4/10 Poor

Leanne, Ocean Grove

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ordinary
We had 2 stays here and were not impressed. Staff need to be more diligent and pleasant to their customers- that's all I can say. Rooms are very tired and mosquitoes galore . The grounds and 2 swimming pools are impressive but its the rooms that make it but these didn't do much for us - sorry. You get what you pay I guess.

4/10 Poor

Leanne, Ocean Grove

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tired Hotel
We stayed twice here in one week due our travel arrangements. First superior room was musty , old worn out and dirty. There is no fridge , plastic coat hangers were broken and still left hanging in wardrobe . Bathroom old and tapes did not turn off and if you had hit water on in shower you had to be careful not to burn yourself because when turning it off to the right it turns on again !! Walls and ceilings badly needed painting . Asked for double and got two singles ! Pillows lumpy and hard . The curtaining was not block out so the the night light outside was shining into our room when we went to bed - thankful for eye masks ! Breakfast however was ok with some nice local dishes. The staff need to be more active in restaraunt as they just stand around against the wall and do nothing to serve you only take plates when you leave! Front desk staff blunt and direct nothing more ! Our second room we asked for a more modern cleaner room which we got near the first swimming pool. But there were mosquito s by the dozen that bit us all night!! The best thing was the swimming pools- long in length - and the gardens are beautiful. So important to up keep the rooms as well.

4/10 Poor

Paula, Chile

Disliked: Cleanliness, staff & service
Very standaed hotel
This hotel is locales in a very centrical point of the city and has good infrastructure, but doesn't take advantage of its benefits. The buffet breakfast is very poor, and if you get late, there won't be milk or bread. The room service people don't speak good English and they may not deliver what you requested. The pool was full of kids that could be heard even from the room (because of the acoustics). The floor in the hall was not clean.

6/10 Okay

Gerard, New Zealand

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
surprise
On arrival at the Lombok Garden Hotel I thought i was at a 4 or 5 Star Hotel. A beautiful Garden setting with a decent size pool in the middle surrounded by one or two level villas. This impression faded quickly when I entered my room.Though large, the room had cold ambience . The hotel was build more than 30years ago, and the only improvement made since was a heat/cold pump (air conditioning) and a flat screen TV. The bathroom had the quality of a "no star" hotel . The room had no fridge, no safe and no lockable piece of furniture ! The hotel offered to store valuables in a safe at the reception . Unfortunately smoking (as often in Bali) was permitted in the dining room . There were separate tables for smokers and non smokers, but despite open sides of the dining area, none smokers had to endure smoke as well ! I asked for and was shown a room at the new five storey building of the Lombok Garden Hotel. This room was much nicer and deserved the 31/2 star rating and is well worth the extra 50k Rupiah !

4/10 Poor

Sarah, Perth, Australia

Disliked: Cleanliness, staff & service
Dated hotel close to Mataram Mall
We stayed here one night after the Gili Islands as it is closer to the airport (45mins). The hotel staff were not very friendly in comparison to what we experienced elsewhere in Lombok and the gilis. The pool was nice, but rooms dated, bathroom stained and sheets didn't look the cleanest with some black spots and what looked like pen marks. Not the best, but Ok for what we paid.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jenny

Liked: Cleanliness
Disliked: Property conditions & facilities
Zimmer renovierungsbedürftig.

6/10 Okay

rene

Stayed 2 nights in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Asri
Bagus taman
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Resa med vänner
Ok för priset
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
bon choix
Un bon hotel, avec piscine et restaurant, à Mataram près du Mataram hall, le grand centre commercial de la ville. Idéal pour ceux qui veulent échapper à Sengigi et aux touristes. Le restaurant sert des repas le soir, et un petit déjeuner buffet indonésien. Les temples hindoux de Mataram sont accessibles pour certains à pieds, pour d'autres en taxi.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

eddy, kl

Disliked: Staff & service
무난했음. 직원만 친절하면 더 높은점수도 가능
무난했음. 직원만 친절하면 더 높은점수도 가능, 발리에서 기대했던 친절은 없었다. 역시 그냥 인도네시아의 한도시의 평범한 도시호텔

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort