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Matsue New Urban Hotel

3.5 star property

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Photo gallery for Matsue New Urban Hotel

Exterior
In-room safe, desk, laptop workspace, soundproofing
Public bath
Exterior
Superior Japanese-Style Room - Main Building (6 tatami mat) | In-room safe, desk, laptop workspace, soundproofing

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
40-1 Nishicha-machi, Matsue, Shimane-ken, 690-0845
  • Matsue Castle
    ‪16 min walk‬
  • Shimane University Old Okudani Lodging
    ‪20 min walk‬
  • Tamatsukuri Hot Spring
    ‪9 min drive‬
  • Izumo (IZO)
    ‪28 min drive‬

Room options

View all photos for Deluxe Twin Room Cityview - Non-Smoking - Annex

Deluxe Twin Room Cityview - Non-Smoking - Annex | In-room safe, desk, laptop workspace, soundproofing

Deluxe Twin Room Cityview - Non-Smoking - Annex

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin Room Viewbath - Non-Smoking - Annex

Deluxe Twin Room Viewbath - Non-Smoking - Annex | In-room safe, desk, laptop workspace, soundproofing

Deluxe Twin Room Viewbath - Non-Smoking - Annex

  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Japanese-Style Room - Main Building (6 tatami mat)

In-room safe, desk, laptop workspace, soundproofing

Japanese-Style Room - Main Building (6 tatami mat)

  • City view
  • Sleeps 4
  • 3 Single Futons

View all photos for Japanese-Style Room - Main Building (4.5 tatami mat)

In-room safe, desk, laptop workspace, soundproofing

Japanese-Style Room - Main Building (4.5 tatami mat)

  • City view
  • Sleeps 4
  • 2 Single Futons

View all photos for Triple Room - Non-smoking - Annex

Triple Room - Non-smoking - Annex | In-room safe, desk, laptop workspace, soundproofing

Triple Room - Non-smoking - Annex

  • City view
  • Sleeps 3
  • 3 Large Single Beds

View all photos for Studio Twin - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Studio Twin - Non-Smoking - Annex

  • Lake view
  • Sleeps 2
  • 1 Single Bed

View all photos for Semi Double Room Lakeview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Semi Double Room Lakeview - Non-Smoking - Annex

  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Run of the House - Non-Smoking

In-room safe, desk, laptop workspace, soundproofing

Run of the House - Non-Smoking

  • City view
  • Sleeps 2
  • 2 Single Futons OR 1 Single Bed

View all photos for Semi Double Room Cityview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Semi Double Room Cityview - Non-Smoking - Annex

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Japanese-Style Room - Main Building (6 tatami mat)

Superior Japanese-Style Room - Main Building (6 tatami mat) | In-room safe, desk, laptop workspace, soundproofing

Superior Japanese-Style Room - Main Building (6 tatami mat)

  • City view
  • Sleeps 4
  • 3 Single Beds

View all photos for Superior Japanese-Style Room - Main Building (4.5 tatami mat)

Superior Japanese-Style Room - Main Building (4.5 tatami mat) | In-room safe, desk, laptop workspace, soundproofing

Superior Japanese-Style Room - Main Building (4.5 tatami mat)

  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Run of the House - Smoking

In-room safe, desk, laptop workspace, soundproofing

Run of the House - Smoking

  • City view
  • Sleeps 2
  • 2 Single Futons OR 1 Single Bed

View all photos for Deluxe Double Room Cityview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room Cityview - Non-Smoking - Annex

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room - Non-Smoking - Renewed Main Building

Twin Room - Non-Smoking - Renewed Main Building | In-room safe, desk, laptop workspace, soundproofing

Twin Room - Non-Smoking - Renewed Main Building

  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Deluxe Double Room Lakeview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room Lakeview - Non-Smoking - Annex

  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room Lakeview - Non-Smoking - Annex

Deluxe Twin Room Lakeview - Non-Smoking - Annex | In-room safe, desk, laptop workspace, soundproofing

Deluxe Twin Room Lakeview - Non-Smoking - Annex

  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room - Non -Smoking - Renewed Main Building

Double Room - Non -Smoking - Renewed Main Building | In-room safe, desk, laptop workspace, soundproofing

Double Room - Non -Smoking - Renewed Main Building

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room  Cityview - Non-Smoking - Annex

Double Room  Cityview - Non-Smoking - Annex | In-room safe, desk, laptop workspace, soundproofing

Double Room  Cityview - Non-Smoking - Annex

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Annex Building Twin Room Lake View

In-room safe, desk, laptop workspace, soundproofing

Annex Building Twin Room Lake View

  • Sleeps 2
  • 2 Double Beds

View all photos for Annex Premium, Japanese-Western Mixed With Bath, City View

In-room safe, desk, laptop workspace, soundproofing

Annex Premium, Japanese-Western Mixed With Bath, City View

  • Sleeps 5
  • 2 Double Beds

View all photos for Superior Japanese-Style Room-Main Building (6 Tatami Mat)

In-room safe, desk, laptop workspace, soundproofing

Superior Japanese-Style Room-Main Building (6 Tatami Mat)

  • Sleeps 3
  • 3 Single Beds

Single Room With Bathroom

  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room with Private External Bathroom

In-room safe, desk, laptop workspace, soundproofing

Twin Room with Private External Bathroom

  • Sleeps 4
  • 2 Single Beds

Superior Japanese-Style Room-Main Building (4.5 Tatami Mat)

  • Sleeps 2
  • 2 Single Beds

Economy Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Annex Standard, Semi-Double With Bath

In-room safe, desk, laptop workspace, soundproofing

Annex Standard, Semi-Double With Bath

  • Sleeps 2
  • 1 Double Bed

View all photos for Annex Single, Lake View

In-room safe, desk, laptop workspace, soundproofing

Annex Single, Lake View

  • Sleeps 2
  • 2 Single Beds

View all photos for Annex Regular, Twin, City View

In-room safe, desk, laptop workspace, soundproofing

Annex Regular, Twin, City View

  • Sleeps 2
  • 2 Single Beds

Annex Standard, Semi-Double, City View

  • Sleeps 2
  • 1 Double Bed

View all photos for Main Building Standard, Twin, City View

In-room safe, desk, laptop workspace, soundproofing

Main Building Standard, Twin, City View

  • Sleeps 1
  • 2 Single Beds

View all photos for Annex Semi-Double, Lake View

In-room safe, desk, laptop workspace, soundproofing

Annex Semi-Double, Lake View

  • Sleeps 2
  • 1 Double Bed

View all photos for Annex Deluxe, Twin, City View

In-room safe, desk, laptop workspace, soundproofing

Annex Deluxe, Twin, City View

  • Sleeps 4
  • 2 Double Beds

View all photos for Annex Deluxe, Double, City View

In-room safe, desk, laptop workspace, soundproofing

Annex Deluxe, Double, City View

  • Sleeps 2
  • 1 Double Bed

View all photos for Main Building Standard, Semi-Double, City View

In-room safe, desk, laptop workspace, soundproofing

Main Building Standard, Semi-Double, City View

  • Sleeps 2
  • 1 Double Bed

Twin Room

  • Sleeps 1
  • 2 Single Beds

View all photos for Annex High Floor Deluxe, Triple With Bath, City View

In-room safe, desk, laptop workspace, soundproofing

Annex High Floor Deluxe, Triple With Bath, City View

  • Sleeps 5
  • 3 Double Beds

Twin Room With Lake View

  • Sleeps 4
  • 2 Single Beds

Twin Room

  • Sleeps 1
  • 2 Single Beds

Triple Room

  • Sleeps 3
  • 3 Single Beds

Deluxe Twin Room Viewbath-Non-Smoking-Annex

  • Sleeps 4
  • 2 Double Beds

View all photos for Main Building Standard, Double, City View

In-room safe, desk, laptop workspace, soundproofing

Main Building Standard, Double, City View

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

In-room safe, desk, laptop workspace, soundproofing

Double Room

  • Sleeps 2
  • 1 Double Bed

Economy Double Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Main Building Standard, Japanese-Western Mixed With Bath, Lake View

In-room safe, desk, laptop workspace, soundproofing

Main Building Standard, Japanese-Western Mixed With Bath, Lake View

  • Sleeps 3
  • 3 Single Beds

View all photos for Annex Superior, Double, Lake View

In-room safe, desk, laptop workspace, soundproofing

Annex Superior, Double, Lake View

  • Sleeps 2
  • 1 Double Bed

View all photos for Main Building Standard, Japanese-Western Mixed With Bath, Lake View

In-room safe, desk, laptop workspace, soundproofing

Main Building Standard, Japanese-Western Mixed With Bath, Lake View

  • Sleeps 2
  • 2 Single Beds

Run Of House

  • Sleeps 2
  • 1 Single Bed

Double Room

  • Sleeps 1
  • 1 Single Bed

Double Room With Lake View

  • Sleeps 2
  • 1 Double Bed

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4.3 out of 5, Excellent, (617)
The price is CHF 77
for 1 room
includes taxes & fees
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About this property

Matsue New Urban Hotel

Hotel with a 24-hour front desk, near Shimane Art Museum
A restaurant, a bar/lounge and a coffee shop/cafe are available at this hotel. WiFi in public areas is free. Other amenities include self parking, conference space and concierge services.
Matsue New Urban Hotel offers 101 accommodations with a safe and complimentary slippers. Televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers, bidets, complimentary toiletries and hairdryers.

This Matsue hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Services include body treatments. Public bath/onsen services include an indoor mineral hot spring (onsen).
Our customers tell us that they enjoy the helpful staff at Matsue New Urban Hotel. During your stay, you're just a quick walk from Shinjiko Ohashi Bridge. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi and wired Internet
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes bicycles to rent
  • Within a 15-minute walk of Shimane Art Museum and Matsue Horaenya Denshokan
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A vending machine, gift shops/newsstands, and concierge services are also featured at Matsue New Urban Hotel. Parking is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Matsue hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:00 AM.
Matsue New Urban Hotel has a restaurant on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (JPY 800 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:00 AM for a fee: JPY 1,980 for adults and JPY 880 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Conference space

Spa

  • Body treatments
  • Public indoor mineral hot springs (onsen)

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Pay films
  • TV with cable/satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1980 for adults and from JPY 880 for children
  • Self-parking fee: JPY 800 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Matsue New Urban Annex
Matsue New Urban Hotel
Matsue New Urban Hotel Annex
New Urban Annex
New Urban Hotel Annex
Matsue New Urban Hotel Annex
Matsue New Urban Hotel Hotel
Matsue New Urban Hotel Matsue
Matsue New Urban Hotel Hotel Matsue

Matsue New Urban Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 129 out of 356 reviews
Rating 8 - Good. 144 out of 356 reviews
Rating 6 - Okay. 62 out of 356 reviews
Rating 4 - Poor. 9 out of 356 reviews
Rating 2 - Terrible. 12 out of 356 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great lakefront hotel with excellent service
Great lakefront hotel with excellent service. Room was spacious with a lake view. They will hold your luggage even after checkout, which was handy for me to be able to visit sites closeby, such as Matsue Castle which is only a ten minute walk north.
Stayed 1 night in Dec 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at Matsue New Urban Hotel. The location was convenient and I really liked their systems in place for the amenities in the lobby. In addition, the hotel room looked brilliant and the staff were very kind.
Hotel Room
Bathroom in the Hotel Room
Stayed 2 nights in Sep 2024

10/10 Excellent

TIMOTHY, Westport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice lake views. Convenient for the Castle, loop bus and a nice lakeside walk to the Shimane Art Museum
Stayed 1 night in Jun 2024

10/10 Excellent

TIMOTHY, Westport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Shinjiko Onsen area and great views over the lake. Really convenient for evening walks by the lake to enjoy the sunset from the prefectural art museum.
Stayed 7 nights in Jun 2024

10/10 Excellent

Willy

Liked: Amenities
Amenities 5 star with many varieties of items. Breakfast is delicious and room is newly renovated.
Stayed 1 night in Jun 2024

10/10 Excellent

Joseph

Stayed 2 nights in May 2024

10/10 Excellent

Hisashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Mitchie

Stayed 1 night in Oct 2023

10/10 Excellent

Tsutomu

Stayed 1 night in Jun 2022

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Staff & service
For international travelers who are not used to Japanese hotel accommodations outside the major tourist centers of Tokyo, Kyoto, and Osaka, you may find the basic amenities and older construction to be somewhat underwhelming, but as a base for tourism in Matsue city proper, the central location is quite beneficial, being only an 8 minute walk from Matsue Castle. I would caution that the hotel is somewhat distant from the main Matsue Station (JR trains), requiring a bus ride or taxi (or a ~25 minute walk), which can be daunting for those who do not speak Japanese.
Stayed 3 nights in Jul 2020

6/10 Okay

CHARLES, Hong Kong

Travelled with partner
Liked: Staff & service, amenities
Convenient location and within walking distance to major tourist attractions & dining area. Property is a bit rundown. Room space is barely sufficient. The public onsen at the top floor is not attractive and brings "outsiders" to the hotel who crowd the bath area and the elevators. Room rate is a bit high considering the city the hotel situated. There is an overnight parking fee, however, the front desk is nice to allow me to park the car beyond the checkout time till 1pm.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Cramped and Disappointing
Even by Japanese standards, the rooms were small. We reserved two rooms for our family, and the staff would not accommodate us to have the rooms on the same floor. Great location: on the lake and next door to a shrine; a bathhouse (onsen) on the 3rd floor; and a convenience store reachable through the annex lobby. However, overall we were disappointed with the accommodations and did not spend a sufficiently restful night there. Parking was also limited, and we didn't appreciate the requirement that we leave our car key with the front desk (presumably, so they could move cars around, as necessary.)

10/10 Excellent

shigemi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
施設が新しく快適でした。朝食も豊富で美味しかったです。
Stayed 1 night in Dec 2024

10/10 Excellent

Yoshihito

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
仕事で使いました。立地面等とても満足出来ました。
Stayed 2 nights in Nov 2024

6/10 Okay

Yuzo

Business traveller
Liked: Cleanliness, staff & service, amenities
部屋の広さは普通、施設全体としては清潔感があり、良いホテルだと思います。 良かった点は温泉と展望フロアでの美味しい朝食です。両方とももう少し広いともっとホテルのウリになると思いました。
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

'Sakiko

駅前ということで，とても便利が良く，移動するには最適でした．
Stayed 1 night in Nov 2024

6/10 Okay

sogabe

Travelled with partner
タクシー予約出来ず 朝食は　朝でも良いですよと言われたので 朝に　朝食を注文したら　断られた 他は　普通ですね
Stayed 1 night in Nov 2024

8/10 Good

Aya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宍道湖を望む景色は良かったです。宍道湖駅からは近いですが、松江駅は遠かったです。
Stayed 1 night in Nov 2024

4/10 Poor

Junko

Travelled with family
Disliked: Room comfort
館内が暑すぎました。
Stayed 1 night in Nov 2024

8/10 Good

shinji

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
空調設備が部屋で出来ずに暑い 暖房では暑いので冷房にしたかったが出来なかった
Stayed 1 night in Nov 2024

10/10 Excellent

yosio

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

akie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024