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Best Western Heartland Inn

2.5 star property

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Photo gallery for Best Western Heartland Inn

Lobby
Terrace/patio
Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk
Exterior
Property amenity

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Laundry
  • Pet-friendly
  • Breakfast included
  • Air conditioning
  • Housekeeping

Explore the area

Map
1416 Broadway Avenue East, Mattoon, IL, 61938
  • Mattoon Peterson Park
    ‪4 min drive‬
  • Mattoon City Hall
    ‪6 min drive‬
  • Sarah Bush Lincoln Hospital
    ‪7 min drive‬
  • Mattoon, IL (MTO-Coles County Memorial)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Comfort Suites Mattoon

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (695)
The price is CHF 101
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Comfort Suites Mattoon

About this property

Best Western Heartland Inn

Suburban hotel with free breakfast and fitness centre
A fitness centre, coffee/tea in a common area and dry cleaning are available at this hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a computer station and express check-in are on-site. Change of towels is available on request
Best Western Heartland Inn offers 61 accommodations with a safe and free newspapers. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Mattoon hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of towels can be requested.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Best Western Heartland Inn. During your stay, you'll be close to Mattoon Peterson Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Amenities include free newspapers in reception, a front desk safe and a computer
  • On-site recreation includes a gym
  • Just a 4-minute drive from Mattoon Peterson Park and 6 minutes from Mattoon City Hall
  • Cats and dogs welcome for a fee
Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A fitness centre, a vending machine, and coffee/tea in common area are also featured at the business-friendly Best Western Heartland Inn. Self parking is free.

Smoking is allowed in designated areas at this Mattoon hotel.

Guests are served a free full breakfast daily from 6:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free cot
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Hotel Mattoon
Hampton Inn Mattoon
Mattoon Hampton Inn
Hampton Inn Mattoon Hotel Mattoon
Hampton Inn Mattoon Hotel
Hampton Inn Mattoon
Best Western Heartland Mattoon
Best Western Heartland Inn Hotel
Best Western Heartland Inn Mattoon
Best Western Heartland Inn Hotel Mattoon

Best Western Heartland Inn Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 235 out of 502 reviews
Rating 8 - Good. 149 out of 502 reviews
Rating 6 - Okay. 58 out of 502 reviews
Rating 4 - Poor. 35 out of 502 reviews
Rating 2 - Terrible. 25 out of 502 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and the hotel was updated, clean and nice. The hot breakfast was good and dining area clean and plenty of room.
Stayed 1 night in Nov 2024

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is immaculate and they'll do your room daily, unlike many hotels we've stayed at. They also have a hot breakfast and free coffee, cappuccino, hot cocoa, etc. all day. The staff is warm and friendly, but ask how to use the shower before you go to your room. On the negative side, their internet is slow and the TV is minimal.
Stayed 4 nights in Oct 2024

10/10 Excellent

Ted

Liked: Staff & service
Honest people there, i forgot to get the $50 deposit when i left and the called me and mailed it to me
Stayed 1 night in Oct 2024

6/10 Okay

Molly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Victoria

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Pool not available - so if traveling with kids probably not the place to stay
Stayed 1 night in Sep 2024

4/10 Poor

Suzzanne

Liked: Staff & service
I would rather share what was wrong. 1. charged for my esa dog, wouldnt even look at my paperwork. was told at checkin it would be $40 a $50 deposit for incidentals put on my card and that i would get my $50 back at check out at check out i was charged $40 per night. giving me a refund of $10. get down the road only to see i was in fact charged $90 at check in and another $83 at checkout supposedly the $97 will go back on my card. we will see. 2. on day 2 i go back to the room only for the ac to not work. i attempted to call the desk multiple times to no avail. the desk clerk was outside talking every time i would look out the window. i attempted to contact the property multiple times before arriving to check on pet policy regarding registered service animals, i never received no response. had i known it was going to cost me as much as it did i would have brought her crate and made other arrangements. then being told it was one price upon check in to find out it was a completely different price at check out is unacceptable.
Stayed 2 nights in Sep 2024

10/10 Excellent

Perry

Stayed 3 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast had a good variety except no microwave to heat cold, hard cinnamon roll. Towels were thin and rough. Like sandpaper!
Stayed 1 night in Aug 2024

8/10 Good

Jesus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2024

4/10 Poor

Kelly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Facility was clean the breakfast bar nice. The AC in Rm 200 did not get cool enough. The address to the hotel on Broadway St takes you to an empty lot- not fun late at night. The $50 deposit process should have been automatically applied when I presigned for the rm, especially since the presign process was supposed to speed up check-in process. Front desk staff did not speak clearly and did not smile once at check-in or in the morning at checkout, although he did say Good morning which I appreciated.
Stayed 1 night in Aug 2024

4/10 Poor

Marcy

Stayed 3 nights in Jul 2024

8/10 Good

Amonni

Liked: Cleanliness
Stayed 1 night in Jul 2024

8/10 Good

Paula

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff was friendly and professional.
Stayed 2 nights in Jul 2024

10/10 Excellent

LaFaye

Stayed 2 nights in Jul 2024

8/10 Good

James

Stayed 1 night in Jul 2024

8/10 Good

Alex

Stayed 1 night in Jul 2024

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Very clean facility would recommend to friends and family and will be returning for another visit
Stayed 2 nights in Jul 2024

4/10 Poor

JOHN

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Bugs in bathroom, room is in need of refresh
Stayed 1 night in Jul 2024

8/10 Good

Alex

Stayed 4 nights in Jul 2024

2/10 Terrible

Jeffrey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Western
Mattress was lumpy and needs to be replaced. Door did not latch when it closed, you had to push it to latch, security problem. TV remote buttons worked occasionally.
Stayed 1 night in Jun 2024

4/10 Poor

Tim

Stayed 1 night in Apr 2024

6/10 Okay

Stephen

Stayed 2 nights in Jun 2024