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Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Exterior
Exterior
Exterior

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Gym
  • Pool
  • Breakfast available
  • Parking included
  • 24/7 front desk

Explore the area

Map
2701 Highway #2 Hostos Avenue, Mayagüez, 00680
  • Yaguez Theater
    6 min drive
  • Tropical Agriculture Research Station
    6 min drive
  • University of Puerto Rico Mayagüez Campus
    6 min drive
  • Mayagüez (MAZ-Eugenio María de Hostos)
    9 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, View (Sunset View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, View (Sunset View)

  • 17 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • 17.4 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, View (Sunset View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, View (Sunset View)

  • 17 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

  • 17 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, View (Sunset View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible, View (Sunset View)

  • 17 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

  • 17 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible (Tub)

  • 17 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible

  • 17 sq m
  • Sleeps 4
  • 1 Queen Bed

Similar properties

Pool

Tryp by Wyndham Mayaguez

Pool
Pet-friendly
Free WiFi
Air conditioning
4.6 out of 5, Wonderful, (580)
The price is CHF 185
for 1 room
includes taxes & fees
3 Jan - 4 Jan
Tryp by Wyndham Mayaguez

About this property

Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

Hotel with a casino, in the vicinity of University of Puerto Rico Mayagüez Campus
A casino, an outdoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a 24-hour business centre are on-site. Housekeeping is available on request.
Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel offers 141 accommodations with iPod docking stations and laptop-compatible safes. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Mayagüez hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.
Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel's great location gets high marks from our customers. During your stay, you'll be close to University of Puerto Rico Mayagüez Campus. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy local and international cuisine while dining at West Coast Bistro
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • 6 minutes by car from University of Puerto Rico Mayagüez Campus
Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel offers its guests a kids' pool, an outdoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 3747 square feet (348 square metres) and includes conference space. A casino, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel. Self parking is free.

This 3.5-star Mayagüez hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.
West Coast Bistro – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.
Bar – This bar specialises in local cuisine and serves lunch and dinner. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 17 to 19 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bar
  • West Coast Bistro

Things to do

  • 343 slot machines
  • 8 gaming tables
  • Bingo
  • Casino (8,000 square feet of space)
  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 3,747 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 17 to 19 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Mayaguez Tropical Casino
Holiday Inn Mayaguez Casino
Holiday Inn Tropical
Holiday Inn Tropical Hotel
Holiday Inn Tropical Hotel Mayaguez Casino
Holiday Inn Mayaguez Tropical Casino Hotel
Holiday Inn Tropical Casino Hotel
Holiday Inn Mayaguez Tropical Casino
Holiday Inn Tropical Casino

Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 764 out of 1009 reviews" "
Rating 8 - Good. 174 out of 1009 reviews" "
Rating 6 - Okay. 47 out of 1009 reviews" "
Rating 4 - Poor. 10 out of 1009 reviews" "
Rating 2 - Terrible. 14 out of 1009 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELENTE UBICACIÓN A PLAYAS , LUGARES DE INTERÉS Y RESTAURANTES
Stayed 3 nights in Sep 2024

10/10 Excellent

ERNESTO, Dorado

Stayed 1 night in Aug 2024

8/10 Good

Raul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to shopping stores and very comfortable room.
Stayed 1 night in Sep 2024

10/10 Excellent

Noel

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

XAVIER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was good overall, no issues, have a good pool, areas always cleans. some hotel area outdated, like air conditioner turns off and on continually and doors not the best looking. but overall a good hotel employees very friendly, cleaning outstanding, casino area good, parking available recommended
Stayed 1 night in Sep 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Oscar, Fairview

Stayed 3 nights in Aug 2024

8/10 Good

Ezequiel

Stayed 2 nights in Aug 2024

8/10 Good

Sean

Business traveller
Liked: Staff & service
Property staff is responsive but the facility could be improved to feel updated
Stayed 2 nights in Sep 2024

10/10 Excellent

Yanelis

Liked: Cleanliness
Clean room and bathroom!
Stayed 1 night in Sep 2024

10/10 Excellent

Efrain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is always a pleasure to stay there. The Staff is the most friendly ever.
Stayed 1 night in Sep 2024

10/10 Excellent

Abimael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Nydia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean. Hotel staff was friendly. Breakfast was very good.
Stayed 1 night in Sep 2024

2/10 Terrible

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our third trip to the property and we paid the higher nightly rate for access to a casino with Craps. Before booking this trip, I called the hotel and confirmed that their craps table would be open. The employees informed me that their craps table was open Tuesday-Sunday. Upon arrival, my first stop was the craps table and we found it closed. The floor manager said they didn’t have enough staff to open the table?!?! This was the third trip in a row to this property and the third time the Craps table was never opened. On yet another high occupancy holiday weekend!!!! I again reached out to the management of both the hotel and casino. The hotel claims they have no control over the casino and deferred when I asked they told me the table would be open but they again stated they have no control over the casino. I then went to speak with the floor manager and they again tried to claim too many employees called out. When I informed her that this was my third visit in a row to the property and the third failure she admitted that the Casino didn’t have staff trained to handle craps. Sadly for us, despite our preference for this property it was the third strike, worse, we have completely lost confidence. Future trips we will instead opt for my wife’s preference of beach front accommodations. :(
Stayed 2 nights in Aug 2024

10/10 Excellent

Awilda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Great
Stayed 3 nights in Sep 2024

8/10 Good

marcos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good amenities for fair prices
Stayed 1 night in Sep 2024

10/10 Excellent

David

Stayed 1 night in Sep 2024

8/10 Good

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2024

10/10 Excellent

Edwin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it!
Stayed 1 night in Aug 2024

10/10 Excellent

Axel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely will stay again
Stayed 2 nights in Sep 2024

10/10 Excellent

Roberto, Caguas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been here a few times, love the rooms, the pool, and how safe I feel there.
Stayed 2 nights in Aug 2024

10/10 Excellent

Joann

Travelled with family
Stayed 3 nights in Aug 2024

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk should greet as soon as eye contact is established to help guests feel welcome
Stayed 2 nights in Aug 2024

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far the best hotel in the Area of Mayaguez. No other can compare to the Holyday Inn.
Stayed 2 nights in Aug 2024

8/10 Good

Graciela, New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible right off route 2 before entering Mayaguez, the hotel has all you need the fitness center was impeccable clean and so was the pool area. Staff and guests very polite. And the options of local cuisine in the menu were a plus, including a nice choice of coffee and fritters from the country.
Stayed 3 nights in Aug 2024