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City Express by Marriott Mazatlán

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for City Express by Marriott Mazatlán

Garden
Superior Room, 1 Queen Bed with Sofa bed | Desk, blackout curtains, iron/ironing board, free WiFi
Exterior
Lobby
Superior Room, 1 Queen Bed with Sofa bed | Desk, blackout curtains, iron/ironing board, free WiFi

Reviews

8.2 out of 10

Very good

Popular amenities

  • Gym
    Gym
  • Room service
    Room service
  • Breakfast included
    Breakfast included
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping

Explore the area

Map
Av. del Toreo 90, esq. Rafael Buelna, Fracc. El Toreo, C.P, Mazatlán, SIN, 82110
  • La Gran Plaza Mall
    13 min walk
  • El Cid Country Club Golf Course
    16 min walk
  • The Mazatlan Malecón
    19 min walk
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    27 min drive

Room options

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Room, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Park Inn by Radisson Mazatlán
Pool
Breakfast included
Pet-friendly
Parking included
4.2 out of 5, Very good, (1000)
The price is CHF 68
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Park Inn by Radisson Mazatlán

About this property

City Express by Marriott Mazatlán

Hotel with free breakfast, near La Gran Plaza Mall
Along with an outdoor pool, this smoke-free hotel has a fitness centre and coffee/tea in a common area. Free breakfast (local cuisine), free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a meeting room and laundry facilities are on-site. Housekeeping is available on request.
City Express by Marriott Mazatlán offers 110 air-conditioned accommodations, with blackout curtains. Televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, hairdryers and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at City Express by Marriott Mazatlán. During your stay, you're just a quick walk from Caverna del Diablo. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free local cuisine breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a gym
  • 13 minutes by foot from La Gran Plaza Mall and a 3-minute drive from The Mazatlan Malecón
City Express by Marriott Mazatlán offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. Business amenities include a business centre and a meeting room. Free breakfast is served daily. The business-friendly City Express by Marriott Mazatlán also features a vending machine, a garden, and coffee/tea in common area. Self parking is free.

This 3-star Mazatlán hotel is smoke free.

Guests are served a free local cuisine breakfast daily from 6:30 AM to 10:30 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free local cuisine breakfast available daily 6:30 AM to 10:30 AM
  • Coffee and tea in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Lift (80 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Comprehensive recycling policy
  • Double-glazed windows
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

City Express Mazatlán
City Express Mazatlán Hotel
City Express Mazatlan Hotel Mazatlan
City Express Mazatlán Hotel Mazatlan
City Express Mazatlán Mazatlan

City Express by Marriott Mazatlán Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 399 out of 891 reviews" "
Rating 8 - Good. 273 out of 891 reviews" "
Rating 6 - Okay. 108 out of 891 reviews" "
Rating 4 - Poor. 54 out of 891 reviews" "
Rating 2 - Terrible. 57 out of 891 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2024

4/10 Poor

LUIS F

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
INCONFORMIDAD POR SERVICIO
demasiada FALTA DE ATENCION EN RECEPCION Y EN EL SERVICIO DE MANTENIMIENTO DURE UNA SEMANA Y NO PUDIERON SOLUCION PROBLEMAS DE INTERNET en recepcion les falta atender POR PRINCVIPI SALUDAR, del bufet siempre falto pan dulce, y no vario el menu TODOS LOS DIAS HUEVO Y TOTOPOS CON CHILE, siempre estar pidiendo las cosas SEÑORITA FALTA PAN, SE ACABO EL DESAYUNO no estan al pendiente de que falta y eso es en todo JUGOS, CAFE DESAYUNO, PAN y personal para la limpieza de las mesas, POR EXCESO DE CLIENTES NO PUSIERON EN LA SALA DE CONFERENCIAS y sin aire de abanico porque la refrigereracion NO SERVIA la primera vez estaba en el LOOBY y jamas regreso MAL SERVICIO
Stayed 7 nights in Jul 2024

2/10 Terrible

Javier

Stayed 1 night in Aug 2024

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recomendable
Todo bien solo que no me cambiaron las toallas el primer dia. También la zona del comedor es muy pequeña, no se da abasto con tanto huesped, obviamente la gente se toma su tiempo para consumir sus alimentos, la espera se hace eterna para poder tomar los nuestros.
Stayed 2 nights in Aug 2024

10/10 Excellent

ADRIANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy cómodo, cerca del malecón, tiendas de autoservicio, el desayuno muy rico, el personal muy atento, la regadera se me hizo muy chiquita, pero todo excelente, lo recomiendo
Stayed 1 night in Jul 2024

8/10 Good

JOSE ARMANDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

2/10 Terrible

Patricia

Stayed 2 nights in Apr 2024

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My luggage was miss tagged and I could not recover it for a while. The land line in the hotel room was not functioning when I needed it for a conference call. There was construction being performed in an adjacent room. David C.
Stayed 2 nights in Apr 2024

8/10 Good

Martin

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Karyn-grace

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
We booked this hotel for 3 nights for an 'eclipse' trip. The cost of the room was VERY inflated because of the eclipse and it was still the least expensive option available, including Airbnb's. We booked two months in advance, and prices were nuts. This room cost us triple what it should have for 3 nights and, given the lack of cleanliness of the room, we were VERY disappointed. The breakfast was good and the staff were lovely, the common areas of the hotel, including the pool, was good. But, the room was dirty (empty drink bottles left from the last guest!), the furniture old and mishappen, the window film bubbled and the blankets and pillows old and worn. I expected way more from a Marriott hotel!
Stayed 3 nights in Apr 2024

8/10 Good

Carlos Alberto

Stayed 2 nights in Apr 2024

8/10 Good

Alma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good we only used for one night
Stayed 1 night in Apr 2024

6/10 Okay

Darlene, Hay River

Disliked: Amenities, property conditions & facilities
Heneen
Stayed 1 night in Apr 2024

8/10 Good

Nelly Viridiana

Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 1 night in Mar 2024

6/10 Okay

Ana

Travelled with family
When arriving my room had a bad small. I expected nicer place.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rene

Stayed 3 nights in Mar 2024

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service. Room nice and clean. Very good location.
Stayed 1 night in Mar 2024

10/10 Excellent

Josh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went down for the Mazatlán Carnaval 2024, great hotel and safe,
Stayed 4 nights in Feb 2024

4/10 Poor

IVAN

Stayed 2 nights in Feb 2024

8/10 Good

Rigoberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need a mini fridge in the rooms
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I expected better conditions after knowing that Marriot got this hotels. Not a lotnof changes but still good. Onky thing: very expensive price for a room, maybe because is Mazatlan in a weekend
Stayed 1 night in Dec 2023

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 4 nights in Sep 2023