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Elaf Bakkah Hotel

3.0 star property

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Exterior
Junior Suite | Minibar, in-room safe, desk, free WiFi
Quadruple Room | Minibar, in-room safe, desk, free WiFi
Reception
Lift

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Laundry
  • Room service
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
Mahbas Al Jin. Al Aziziah, Makkah, 21955
  • Faqih Mosque
    ‪4 min drive‬
  • Great Mosque of Makkah
    ‪6 min drive‬
  • Well of Zamzam
    ‪6 min drive‬

Room options

View all photos for Double Room

Double Room | Minibar, in-room safe, desk, free WiFi

Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, free WiFi

Junior Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Triple Room | Minibar, in-room safe, desk, free WiFi

Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Quadruple Room

Quadruple Room | Minibar, in-room safe, desk, free WiFi

Quadruple Room

  • Sleeps 4
  • 4 Single Beds

Similar properties

Exterior

Novotel Makkah Thakher City

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (466)
The price is CHF 91
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Novotel Makkah Thakher City

About this property

Elaf Bakkah Hotel

Art Deco Makkah hotel in Ar Rawdah with 2 restaurants
Along with 2 restaurants, this smoke-free hotel has a bar/lounge and 2 coffee shops/cafes. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service and a business centre are on-site.
Elaf Bakkah Hotel offers 810 accommodations with minibars and a safe. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Makkah hotel provides complimentary wireless Internet access. 40-inch flat-screen televisions come with satellite channels. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Elaf Bakkah Hotel. During your stay, you're just a quick walk from Sheikh Abdul Aziz Ibn Baz Mosque. Features include free WiFi in public areas, plus 2 restaurants and 2 coffee shops/cafes.
  • Free WiFi
  • Enjoy international cuisine while dining at Al Safa Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • 6 minutes by car from Great Mosque of Makkah and 6 minutes from Kaaba
There are 2 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at the bar/lounge. A business centre and 3 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1291 square feet (120 square metres) and includes conference space. The business-friendly Elaf Bakkah Hotel also features tour/ticket assistance, coffee/tea in common area, and concierge services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Makkah hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
Al Safa Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Al Marwa Restaurant – This restaurant serves lunch and dinner.
Al Rawda Cafe – This coffee shop only serves light fare.
24-hour room service is available.

Languages

Arabic, English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (surcharge)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: SAR 50 for adults and SAR 25 for children
  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Al Marwa Restaurant
  • Al Rawda Cafe
  • Al Safa Restaurant

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 1,291 square feet of conference space
  • 3 meeting rooms
  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SAR 50 for adults and from SAR 25 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 10006936

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served or allowed at Elaf Bakkah Hotel.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Bakkah
Bakkah Hotel
Elaf Bakkah
Elaf Bakkah Hotel
Elaf Bakkah Hotel Mecca
Elaf Bakkah Mecca
Elaf Bakkah Hotel Makkah/Mecca
Elaf Bakkah Hotel Hotel
Elaf Bakkah Hotel Makkah
Elaf Bakkah Hotel Hotel Makkah

Elaf Bakkah Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 146 out of 429 reviews
Rating 8 - Good. 164 out of 429 reviews
Rating 6 - Okay. 79 out of 429 reviews
Rating 4 - Poor. 19 out of 429 reviews
Rating 2 - Terrible. 21 out of 429 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Khaled

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Nov 2024

10/10 Excellent

Abdulghani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compared to others four star hotels around it’s one of the best
Stayed 1 night in Nov 2024

10/10 Excellent

Abdul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying in this hotel very convenient and easy to go to Haram. The bus are available 24 seven staff was really great. Specially Abdullal Ba Rahim provides great customer service. Definitely recommend this hotel from Hotel to Haram in Bus only take 2 to 3 minutes and it drop at the door step of Safa Marwah
Stayed 4 nights in Nov 2024

8/10 Good

MOHAMMAD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

2/10 Terrible

Wassef, London

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Some employee opened the door at us in the middle of the night without calling in advance and without even knocking on the door. Then later that night the receptionist who failed to check me in in a clean room, came knocking at my door with a security guy saying I didn't go back to him after checking in.
Stayed 1 night in Oct 2024

10/10 Excellent

Mohamad

Stayed 4 nights in Sep 2024

8/10 Good

Mohamed

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

baraa

Stayed 2 nights in Sep 2024

8/10 Good

Mohammed

Travelled with family
Nice and clean in good surroundings
Stayed 1 night in Oct 2024

2/10 Terrible

Anam

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely disrespectful especially Boudor Tayeb who works at their front reception. The night manager, Ibrahim, was not helpful at all. Kept telling us to just go to our room and he will help but when we got to the room we were waiting another 2 hours with no response from any staff. Our room disgusting with sheets with blood stains and some brown stains. Floor was not vacuumed had crumbs and other garbage on floor. Staff hair on the bed and the supervisor of housekeeping, Suliman, told me that his housekeeping staff do not wear hair nets as he did not want to take responsibility for anything. Also internet did not work in the rooms. And finally we booked this room for the ease of access to Al Haram although due to the incapabilities of their staff we were moved into 4 different rooms which took over 6 hours as none of the rooms were setup before they gave it to us, the housekeeping had to ask us to leave the rooms to set it up. Why did they not set it up before moving us into that room? Very unprofessional and weird operations for a hotel. And due to this delay in giving our room we missed prayers because we had to wait for them to setup beds.
Stayed 3 nights in Sep 2024

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service
Very Good
Stayed 2 nights in Sep 2024

10/10 Excellent

Amin

Stayed 1 night in Sep 2024

6/10 Okay

Mohammad

Travelled with partner
Like the area. Lots of shops around and easy access to bus that takes you to haram. The front staff was hesitant to change room as the room was very smelly when we checked in. Upon insisting he finally changed. The front staff needs a lot of training as I needed some tissues and some cream but no one answered. After som many unanswered calls I went to the reception and the lady sitting there was on her snap chat and didn’t bother answering the called.when confronted she never apologized and said she will send someone but never did. The other staff was great but the front staff don’t seem to be too interested in their job. The bellmen and cleaning staff were all great and hardworking. Nice hotel but the front staff needs to be client focused not self focused
Stayed 2 nights in Sep 2024

10/10 Excellent

Amin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Habeeb, CHARLOTTE

Stayed 4 nights in Aug 2024

10/10 Excellent

Shakir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent transport facilities to the haram. Staff were friendly and helpful. Area was convenient and safe
Stayed 5 nights in Aug 2024

10/10 Excellent

ziaul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sohel Mia helped me a lot during my stay at the hotel. Sohel made sure the electrical adapter i needed, he got me right away to my room. Sohel is wonderful person and i wish him all the success
Stayed 1 night in Aug 2024

10/10 Excellent

Mohiey

Liked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Habeeb, CHARLOTTE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 5 nights in Jul 2024

4/10 Poor

Tasnim

Travelled with family
Disliked: Cleanliness, amenities
Let’s start with the positives, the hotel has a bus shuttle outside which is very quick and convenient. The housekeeping staff is very nice and attentive. And that’s pretty much it. We had a bad stay at this place. Beginning with the rude and arrogant reception. Told us we can’t have our laundry back today have to wait until tomorrow, just to call housekeeping and them bringing it up to our room with no problem. The building is super old, we had a burst pipe waking us up in the middle of the night. Instead of trying to help us settle in a new room ASAP, we had to let 4 men see the burst pipe first, in a time frame of over one hour. We then got shown 2 dirty rooms, before finally getting one on that was just clean enough. The new room had no warm water, not sure if that’s because we ended up in the 11th floor. Overall not a great experience.
Stayed 6 nights in Jul 2024

8/10 Good

Ahmed

Stayed 3 nights in Jul 2024

8/10 Good

MUHAMMAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was great but free shuttle service to Haram the Mecca mosque is not always available as per there time. U have to take the cab.
Stayed 3 nights in May 2024

10/10 Excellent

Kamran

Liked: Staff & service
Staff and services was very good..
Stayed 1 night in Apr 2024

2/10 Terrible

Akil

Disliked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

sumera

Travelled with family
Disliked: Amenities, property conditions & facilities
If anyone wants to perform Umrah. This place is not good to stay.
Stayed 4 nights in Apr 2024